ABC Collision Center

I have Progressive Auto Insurance and they will guarantee their repairs for as long as you own the vehicle. In 2010, I was in an accident that destroyed my drivers side door, and lately I had noticed the door seemed off– like it was loose and wouldn’t shut properly, and that it rattled. I called Progressive who said that ABC Collision had done the repair and I should take it to them.
I met Ronnie Shaver, Collision Center Estimator, when I brought my Murano over for inspection. First things first, he found out that ABC had done the repairs for other damage to my vehicle, but not the repairs to the problem I was having. Instead of me hassling with my insurance to figure out where to actually take it, he offered to do the repairs under the warranty. Ronnie also didn’t hear the rattle but didn’t make me feel like I was crazy. He made an appointment to inspect it further the next week.
The next week, I brought in the Murano and dropped it off and was given a rental car at the facility for the time it took to inspect and repair my car. Within the day, Ronnie had called and said they took apart the door but couldn’t find anything wrong with it. I was frustrated because I knew what I was experiencing, but it wasn’t his fault if he couldn’t find it and wasn’t having the same experience. As I picked up my vehicle, I watched Ronnie pull up my Murano and then start messing with the handle above the driver’s side door and window. He motioned for me to come out and said that he had heard the noise, but only now did he realize a screw had come loose from the handle and that’s what was causing the noise. Within minutes, my car was fixed– no more rattle. Oh, and Ronnie had it washed too!
If it hadn’t been for Ronnie’s attention to detail and superb customer service, the problem would not have been fixed. I’m grateful to him and will consider ABC Collision Center next time!
ONLY BAD PART– Enterprise has GOT to get faster with their service at this center. They should have cars available to match up to the appointments, and not make customers wait 25 min before they can get their rental and be on their way.

I had great service here! I give this place a five star. They had messed up on my appointment, I was not on the books at all. yet, they took me in and took care of me, It was 8 o’clock and I had to be at work by 930, and she said she’ll get me out of here by 9.
I don’t know what she did, got papers, got on her phone. next thing you know I have my rental car ready, my car was in the shop and ready to get fix :)) it was lovely.

I have had a couple repairs done there. They were quick and kept me updated in the process. Most importantly the car looks great. I would recommend them everyone.