Infiniti On Camelback

OMG !!! What a disaster. Bought the car from Camelback moved to California and because of some unknown reason when I went to register the car in California I’m told that I have to forfeit the car for title reason. Complete nonsense but Camelback screwed up the title (ps. I have the title in hand in my name) and it is taking forever to undo what they have done. Consider yourself warned. Stay away! Run away!

This is my first Infiniti purchase ever and new car purchase in 20 years. I owned by last carfor almost 8 years but still not new. I was only looking because I needed a 3^rd row due to # of grandkids. (0; I have spent the last 20 years trying to avoide the new car purchase struggle. I saw an advertised Infiniti JX35 at Infiniti on Camelback and called. My first encounter was with Ritisha and she made my first experience uncomplicated and no pressure. The existing vehicle didn’t work but she took down what I wanted and said she would keep looking (no pressure) and she did. She contacted me a week or so later and said she might have what I wanted. My husband and I went in, she was with another customer and set us up with Mike M. so we wouldn’t have to wait. Long story short we ended up choosing a 2015 QX60. It has been over a month and I am very pleased with our purchase. Just recently Lon visited, at our home, to show us how to work all the amazing amenities our new purchase had to offer. Lon was so patient and only confirmed we had made a great purchase. I have already made two referrals to the team at Infiniti on Camelback. Thank you for the experience[after so long…]. Keep up the great work.

I love Infiniti and I definitely found the staff here to be exceptionally friendly, especially Kurt and Polly. The staff is helpful, knowledgeable and kind. I look forward to my next Infiniti purchase at Infiniti On Camelback.

Great employees here! Loved meeting Polly and Kurt! Will definitely go here for my next car. Enjoyed the whole staff.

Been on Unilocal for 3+ yrs and this is my 1^st post. I need to start posting my good experiences. I have stayed away from writing bad reviews because I don’t like hurting a business but this car dealership deserves it completely. Horrible dealership! BAIT AND SWITCH!!! Called about an Infinity they were advertising and asked if it was available and for the price listed. They said yes. Get there and meet with Ryan. He was very professional and nice. That was the extent of any good business. Test drove the car and 1^st… Check engine light is on. 2, the car had no gas. 3, the sunroof did not work and was open. 4, the side mirrors did not work. COME ON! How do you show a car that you advertise with all of these problems and not fix the Infinity at YOUR OWN Infinity dealership beforehand? I liked the car but said I would need the issues of the check engine, broken motor of the sunroof, and side mirrors to be fixed. They said no problem but when the paperwork came out for final numbers, they added $ 2900 to the car’s price and said that was the new price for fixing the car. I was also approved with their preferred lender beforehand and given a rate before I walked in the dealership’s door. They come back and said that the interest rate is .5% higher. WHAT, an hour and a half to find all of this! They said, that is the rate and the car is as is for the original price but for $ 2900, they could fix it. If I wanted as is, I would have bought off a private owner. I came to an Infinity Dealership to buy an inspected and fixed Infinity. What was I thinking? Infinity on Camelback, you wasted both of our time’s. Got home and went on the internet. Found an Infinity at VW of Scottsdale. Called and asked if the car was available and for the price listed. Yes. Also, asked if the car had any issues. Jon, (my salesman) said that they inspect all the cars and fixed ALL issues BEFORE they list the car to sell. WHAT!!! Met with Jon. Again, Jon is an awesome salesman. Test drove the car. Jon showed me the entire car inspection. Bought the car $ 1400 cheaper than Infinity on Camelback and it was 3yrs newer AND WITH NOOOOOOOOOOO ISSUES AND GOT THE INTEREST RATE!!! Infinity on Camelback, check with VW of Scottsdale on how to sell your Infinitys. SERIOUSLY!!!

I purchased a used 2014 Infiniti Q50 in May 2015, and my total experience was very pleasant. My sales person was Michael Murphy, who was very professional and helpful. My finance manager was Michael Loyola who took his time explaining to me the process and the warranty plan. After having the car for one evening I noticed a scratch on the hood and called Mr. Murphy. He told me not to worry and set me up an appt with the service department and my service consultant Shelby. Shelby was there to greet me and even had a loaner car waiting for me. He took care of all my concerns. Finally I was also scheduled with the Client loyalty manager Lon Williams. Lon was scheduled to teach me how to use my new car and all its fabulous features: navigation, backup camera, SXM, audio and much more. It was an hour visit and well worth ever minute. I learned so much. So thank you to everyone at Infiniti on Camelback, this place really knows how to treat their clients. I will be recommending all my friends and family to go see Michael Murphy and buy a new or used car today. MzSage

Was going in for a trade in. At first, everything seems good and friendly till they start talking about your trade in. This sales lady was asking about all the services that we have done on the vehicle. Then started saying something negative about minor things, example tires look worn. The tires were actually just bought about 6 – 7 months ago. Pretty dam new. She just started saying negatives to bring my vehicle or make me think my vehicle isn’t worth much. We told her what we wanted in order for us to buy. Well, the very first trip back from her managers numbers was ridiculous it was gonna be more than what I was paying now monthly and for down sizing. Anyways they won’t try to give you much for your trade. Second, we test drove thier vehicle and took it for the night to see if it would suit our family. This was prior to number talks. Well, our kids left an IPad in the rear seats. When we got it back the screen was broken but the worst part about it is that they didn’t even tell us. We found out when we opened the case. Third, after declining thier offers, we left home and notice that they forgot to give us our vehicle registration back. We went back to get it and they said they threw the original out and had made a copy, sounds suspicious. Anyways horrible experience. Dont waste your time.

If I could leave a no star I would. My husband and I were in the market for a 2015 Tahoe. While out of town we looked at this dealerships website and noticed they had one. We called and spoke with Shannon, the sales manager. A price was negotiated and we put a $ 500 deposit down to hold the Tahoe for a few days until we were back in town. We agreed to drive down from Northern Az today with payment in hand to pick it up. On our drive down, Shannon called to tell us they had sold it! She apologized and said her manager sold it on Sunday and she was terribly sorry. My husband asked to speak to the manager and the coward would not get on the phone. Needless to say we will NEVER buy anything from this dealership. Also, they have not credited out deposit back!

My world has changed for the better when i started working with Infiniti on camelback. I always took my previous car to the dealer for repairs, and never have i been treated with such amazing customer service as i have with Infiniti. From the ease of scheduling a drop off, to getting to loan one of their new models (3while it was being worked on), to coming back to my car in better shape than it was dropped off and with a fresh bubble bath… this dealership/​service department has captured my heart! I love my Infiniti, and appreciate the over the top treatment that i get from all the guys that work in the service department!

I don’t typically bother to write reviews but had to this time to offer my honest opinion to counter all these negative reviews. I have to admit I was hesitant to use this dealership after the reviews but I received an email about a lease special for a 2015 Q50 that was almost too good to be true. I had a 2011 G37 to trade in and let me make sure you’re aware that I did ALL my research and went in knowing exactly how much I wanted for my trade and knowing that I WOULD NOT budge on the numbers I wanted. Tough customer? You betcha!
I reached out to salesperson James Bakalar who came in on his day off to assist me. Seriously! I then met Kurt Kasik who is the Sales Manager. Incidentally, we realized we had met 3 years ago when I purchased my G37 while he was at another Infiniti dealership. He was instrumental in getting me a great deal then and history was about to repeat itself. To say Kurt bent over backwards today to help me get the figures to work would be an understatement. He frantically plugged away with all kinds of numbers to try and make the deal for me. I know I was tough, I’ll admit it. Finance Director Polly Swafford also chimed in a few times to offer creative suggestions to help finagle the numbers to make me happy. At no time did I feel pressured, nor did they seem irritated, aggressive or «salesy» at all. In fact, we were all laughing and joking and bonding throughout the experience (even though I know they wanted to cry knowing how painful this deal was to them financially).
They got the brand new car washed and ready to go out front before I even finished signing the paperwork with Polly, who made the process so quick and painless. James patiently explained the workings of the car to me before I left. I’ve never had such a speedy, dare I say «enjoyable» experience buying a car, EVER. I walked out of there incredibly happy and excited about my brand new car. And what’s even better is that my pocket is just as happy! And remember that lease special that I thought was too good to be true? Well they made it true for me! I don’t know about you but this type of high feeling is usually non-​existent when a customer leaves a dealership, right?
So ask for Salesperson James Bakalar, Sales Manager Kurt Kasik, and Finance Director Polly Swafford. They’re here to create happy customers for life! I’m proof positive ;)

The worst nightmare purchasing a vehicle !
First of all when I met them and we were doing the negotiations the salesperson made the comment that they couldn’t reduced the price more because they were going to certified the vehicle. Unfortunately by the time we were closing the transaction the manager stated that i never received in writing that clause.
When I asked the salesperson that the mirror on the passenger side doesn’t retract he stated that 2011 qx56 doesn’t have that option.
I just found out that it’s not true.
I would not purchase from this dealership again!

I’ve been looking for the perfect g37 since 2011! And after several test drives and sales reps calling, I got a friendly call from Ryan who remembered what I was looking for. I went in and wasn’t swarmed by hungry sales reps, instead greeted and the rep Marc said, hey, if you need anything, I’ll be over here…
Test drive: During the test drive, the car was low on petrol, so Marc kindly filled the tank w gas on his dime. It drives beautifully!!!
The negotiation: I meet Kurt, General Manager. Warm and welcoming, he gives you a fair price right off the bat and throws in specials that make you feel like a valuable customer, aka rock star. Kurt wants to see you happy in the motor coach of your dreams. I will always trust buying another vehicle from Kurt and his team.
Financing: Omg… Watch out boys, you’re dealing w an extraordinary, sweet, smart & sassy Asian, Ms. Polly! Love her! Broke down the numbers to me so I could understand and she patiently explained all the paperwork to make me feel confident in my purchase.
Overall, awesome experience at Infiniti on Camelback! Fun! Not overwhelming or scary at all (even for a single lady)! They washed the car and from arrival, I was out within 90 minutes.
I love my new IPL! Thank you to a fantastic entourage — Kurt, Polly & Marc! I’ll be back!

Well, glad I am not alone! Made a deal via phone and text (in writing) told them I am using my credit union and they said no problem. Went to pick up the car and they asked if it was okay if they try and beat my credit union rate and I said sure (dumb of me) they came back with a rate 3 times higher and said they can’t honor their written price since they are loosing money at that price. Manager said the salesman didn’t have the authority to give me that price or those terms. Just stay away !

Was very disappointed in this dealership. Bought a used Infiniti and brought it in for an oil change. Asked about a particular service and was quoted $ 83 by one guy and then 5 minutes later when I asked someone else they quoted me $ 125. I asked them if they just made up their prices as they go. This left a bad taste in my mouth but when it came time to get another oil chance I went in, I was told I had a cracked radiator and was quoted $ 1000. I told them I was planning to call around to get other prices. Two days later I am on the freeway and my car starts to shake violently, the dealership hadn’t tightened the splash guard underneath my car and it had come loose and was dragging on the freeway. The dealership towed by car back but only after I had to cancel a meeting and wait two hours for the tow truck. I later went to Wilhelm automotive and paid $ 450 for the repair. This dealership is sleazy. If you want to witness first hand all of the bad stereotypes of a sleazy dealership I would highly recommend them. Otherwise DO NOT GO HERE!!!

Service:
I’ve been going to Infinity on Camelback (IoC) for years now.
They work with me on pricing, don’t recommend unneeded service, nice, and the facilities are nice. I even get a loaner car while mine is being worked on.
What more can you ask for? Prices seem reasonable compared to other Infinity dealerships.
On various occasions I’ve annoyed them with random questions VIA phone. They’re always very helpful. In return, I always speak highly of them and give them my business.
Also, I’ve recently have been taking my wife’s car in Camelback Hyundai (think same owners). Hopefully they can be like IoC.
Sales:
They seem friendly and helpful. Obviously they’ll work hard to get your business like any salesperson. I did not feel pushed into purchasing however.

My mother purchased a very expensive car here, with cash. In two months, she’s already had to have the car in for servicing to fix something that wasn’t working (manager was driving this car as his company car for a while), managers have been over 45 minutes late to appointments they had scheduled with her, they have failed to order parts that the car was missing (she’s reminded them several times)… And other things I am sure. To top it off, they couldn’t even detail it properly… And she spent 65k cash. This place is TERRIBLE. I bought my Land Rover here a couple of years ago and had the same types of experiences. Their customer service leaves a lot to be desired, it’s basically nil… And in addition, I left the place with the gut feeling that I had been swindled. Oh, and I forgot to mention that most staff is incredibly rude, too!

First of all, Ritisha Rikashni was superb; thank you for your time and customer service. Now for for the rest… Horrible experience and a total waste of my precious time. Justification: The finances group lured me in by running a special on Hybrids, and I did like the G50S Hybrid that I test drove. Their special was $ 340-​some a month with zero down. Wow! I thought. Ok, I am all ears. Not a single dealer wanted to deal with my BMW lease because its trade-​in value was $ 8,000 less than the residual. These guys took my BMW and its lease information down, and I probably waited for 40 minutes (went through 2 bottles of water, and made a restroom run). And they kept on going on and on about their specials, how special I was, and the special just for me, for me only and no one else… So here I sit and wait, and wait, and finally they bring back the «great news»: they CAN get me out of my lease. Wow (again I thought). Great conditions: for me to drive this lovely Hybrid Infinity and get out from my BMW lease not only that the finance guy added the two payments I have left on the BMW loan to the new Infinity loan and as a «special and me-​only lease deal» but also added the $ 8,000 difference between the trade-​in value of the BMW and its residual to the total loan (and of course with a nice interest rate)… making a $ 50K car purchase (lease) a $ 70K loan. Really? And you thought I would not notice? Huh! Crooks as it gets. Will never do business with!

Don’t waste your time trying to buy a car from here online. They will lead you on about the price and then just when you think you’ve finally reached a deal, they tack on $ 600 in bs add ons that were never mentioned before. If you like being jerked around then this is the place for you.
There’s a good reason this place has such poor ratings.

That was a terrible experience. Made an appt to test drive a car (q50 tech) which I confirmed they had in stock. Showed up, car is missing — and they lost the key for the other car in stock. Really? What’s the point of making an appointment? Typical experience I’d expect at a ford dealership — definitely not one I’d expect from a «luxury» brand.

Just got off the phone with JUSTIN, who said he was the GM at this unethical dealership. The slimy sales tactics that these guys use to gain interest in their cars are enough to have to share. It’s the absolute definition of «Bait and Switch»:
Day 1 (¹⁰⁄₇) — First Phone Call:
Mark (Sales): «There’s currently another buyer interested in the vehicle and they have placed a deposit on it. But I will call you back with more information»
Day 1 — Second Phone Call One Hour Later:
Mark (Sales): «There’s been a misunderstanding, and no one has a deposit on the car. But you better move fast»
Day 2 (¹⁰⁄₈) — Phone call:
Mark (Sales): «Turns out there was a buyer who has put a deposit on the vehicle and I have them on the other line (As I hear Justin coach him on what to say in the background), but if you make a higher offer we can sell it to you today!»
ME: «Let me talk to the guy coaching you in the background»
Justin goes on to tell me that I would need to offer $ 3,000 over the internet sales price to have the car. I then ask him: «So what you’re saying is that the person who has a deposit on the car chose to pay $ 3K over the advertised sales price for it BEFORE taxes and fees? Can you explain that to me?»
Justin: «I don’t have to. What price do you want to pay for the car?»
ME: «OK. Based off the research I’ve done, you’ve priced this car lower than other dealerships in the area, but it’s still far off from the actual value of this car based on it’s true market value. I would like to pay $XX»
Justin: «You won’t be able to find a dealership within 500 mi that has this car for that price.»
ME: «Of course I wouldn’t. If the true value of the car to the consumer was valued to be $XX, why would the dealership list it at that price? They wouldn’t be profitable.»
Justin: «What do you do for a living?»
ME: «I work in sales»
Justin: (Changes subject) «You do understand that even if we sold you this car for the internet price, you’d still end up paying a couple thousand in dealer fees?»
ME: «A couple thousand? Can you break that down for me?»
Justin: «We upgrade our vehicles with wheels, window tint, paint protection, etc»
ME: «So you force your customers to pay for these upgrades that they did not even request so that you can tack on even more profitability at the end of the deal? Is this legal?»
Justin: (Changes subject) «So is $XX your final offer? I don’t want to have Mark waste his time calling you back if it is.»
End of Conversation. All the while, what happened to that buyer you had on the «other line» for the past 30 min???