Infiniti On Camelback

I went to infinity of camelback and saw the sales guy JAMES. He was so nice and I told him about my situation about my credit and he said let me see what can I do. He went to to sales manager RICH and the Finance manager POLLY and explained the the situation. Those people went out there way and helped me to finance the infinity qx 60. The finance Manger polly and sales manager rich explained me all the stuff step by step. I wanted to get black on black infinity and they they did not have it and they searched there sister dealership and got me that. The customer service was the best. They are not yet your typical car sales people who tell you something and do something else on the contract. They gave me the possible deal on trading on my old car. Very pleasent people to work with. They treat all there customers with so much respect. RICH POLLY AND JAMES ROCK. Wish could give them 6 stars. Hope to buy more cars form them.
BEN B

Due to an Infiniti on Camelback Service Department oversight, I recently encountered a serious, tire-​related safety issue and have received no apology, resolution or even interest in preventing this issue from occurring to other clients despite great lengths on my part to inform and resolve this issue through both the Camelback dealership and Infiniti Corporate. I detail the specifics of my complaint below:
I am the original owner of a 2012 Infiniti M37S which was purchased from Infiniti on Camelback. This dealership is also the sole location where all maintenance had been performed up to the point of this review. On November 1^st, 2015, while driving on I-​10 at approximately 70 mph, an entire band of the front left tire separated, only being held on by a bit of remaining rubber. These were the original OEM Bridgestone Potenza RE050A tires.
The manager of the Costco tire department where I purchased my new tires following the encounter spoke with me concerning the original Bridgestone tires stating that the vehicle most likely has a serious alignment issue due to the pattern of wear on the tires. In fact, all four tires had significant signs of imminent belt separation, all on the inside shoulder, a significant safety concern.
Because it had only been 2K miles since my last Infiniti on Camelback service, I was concerned that the wear shown should have been apparent to the technician at the time of service. During that service, no recommendation to replace the tires was provided, nor was an alignment suggested or any safety concern brought up whatsoever and the tires were each rated on the service invoice as having 4−5÷32 remaining tread life.
On November 10^th, I called Infiniti on Camelback and requested to speak with the Service Manager. I was informed his name was Bill (no last name provided) and that he was not available but would be back the following day and would return my call. The following day I had not heard from Bill and was advised by my Service Advisor to send photos, which I did. I waited an entire week and on the 18^th I placed another call to Bill. I was once again informed he was not available so I requested to speak with the General Manager, Kirk. Kirk informed me that he was going to have Bill contact me immediately. Later that afternoon I finally received a call from Bill, and I explained the situation to him. He stated he needed some time to look into this matter and would contact me by the end of the week. I never heard from him. Over a week later I called and spoke with Kirk again, informing him that Bill had yet to contact me and that I would be filing a complaint with Infiniti Corporate. Kirk once again stated that he was going to have Bill contact me immediately. I never heard from Bill or Kirk again.
What was initially a solitary safety issue has now become a concern regarding the practices and values of the entire Infiniti on Camelback dealership. I proceeded to file a formal complaint against the dealership with Infiniti Corporate. After working with Infiniti Corporate, they were also unable to get Infiniti on Camelback to return my call and re-​routed my business to another dealership, Coulter Infiniti. Coulter performed an alignment and found the two rear tires were significantly out of alignment.
To me, this means that Infiniti on Camelback should have been fully aware of the tire issue at the last service appointment as the front left tire was the tire that failed. The alignment on the two front tires was in specification, which means a rear tire was removed from the vehicle and rotated onto the front left. A certified technician should have been able to see the accelerated inside shoulder wear (especially given that he measured tread depth) and proceeded to notify the customer of a serious safety concern. Based on the alignment results, there is no way that the accelerated inside shoulder wear would have occurred while the tire was on the front left. Furthermore, all four tires showed signs of imminent failure — even an untrained eye could visibly see the belt showing through on the inside shoulder of all four tires.
Put simply, Infiniti on Camelback neglected to take any responsibility for a serious safety concern. This is evident purely in their lack of contacting me after multiple attempts to reach the highest levels of the organization. I was not looking for anything free here; I never even had the opportunity to discuss the matter. All I expected was for Infiniti on Camelback to return my phone calls, possibly perform an alignment to see exactly what the issue was, request to see the actual tires, maybe offer to assist with the tire warranty process, or at the very least apologize and vow to correct the failure in their system that allowed such an oversight in the first place. They showed zero interest in this matter and in maintaining the relationship with a once-​loyal customer.
If they couldn’t care less about my safety, why would they care about yours?

Was treated like a king when I went into service for a check up and got a very honest answers and they got me out of there quickly. I got a transmission update and a steering check and left satisfied! The whole service crew seemed like really nice people, the guy that helped me is named Josh and he did a great job! I’ll definitely be back and recommend Infiniti on Camelback and plus on top of that they gave my car a free wash couldn’t be much happier! Service Department rocks!

If you really like being disappointed in your car and humanity, this is the car dealer for you! Everyone here tells you what you want to hear to make you go away and then the disappointing reality that (a) they don’t know what they are talking about and (b) are incapable of solving a problem slaps you in your frustrated face.
The inter-​department communication is non existent from my experience yet the common thread of being curt, dismissive and defensive is overt and evident. Run from this place like your ass is on fire, unless you like being in an over priced and miserable situation. At this rate I would rather drive a Kia.

Give me a break. Appt for an oil change… promised within an hour. 1 hour and thirty minute later… no apologies. and then… the car wash wasn’t working and he «knew I didn’t want to wait another 45 minutes to have it hand washed. REALLY. Scottsdale dealership is sooooo much better. Forget the convenience this is the second time and the last time.

I had an overall great experience at this dealer’s service department. Some back story, I own a 2008 g35x with an ally premium warranty.
Took my car to the dealer due to wheel noise and rough idle. The vehicle had both front wheel bearings and both valve covers replaced within my warranty. The dealership handled the legwork with the insurance company and set me up with a 2015 qx60 loan vehicle.
The repairs were quick, Shelby in particular was professional and friendly, and most importantly the overall experience from driving my car into the service department to leaving with my car was simple and easy.
5 out of 5 stars for sure, I will get all of my service done here from now on, and possibly a new q50 when the time comes.

Horrible Service Experience — went in Friday and personally scheduled a Service appointment for the following Wed morning. When I arrived, the tech manually took all my information again and then dropped it off on a Rep’s desk who proceeded to help a customer that arrived after I did and then left m sitting in the lobby for 10 minutes without asking me anything. After waiting 15 minutes to drop a car off for an oil change, I was getting a little upset.
Follow that up by having to call the rep in the afternoon to see if the car was ready. I’ll be finding a better Service Center.

SERVICE CENTER REVIEW ONLY: I am a little intimidated writing a positive review considering those that have gone before me, but, from a service perspective, I have never had anything but a great experience.
I own a 2011 Infiniti that I purchased used from another dealer and have come to Infiniti on Camelback for all my maintenance and a couple minor repairs. Shelby has been great to work with as a service adviser, which can make a world of difference. For the items not covered under warranty, I feel their charges are reasonable (for a dealership) and never had unnecessary items pushed on me.
Getting a convenient appointment has always been easy and the service /​repairs have been completed quickly. A couple times I have waited for the vehicle and they keep you updated on when it will be ready. Not that it really matters to me, but their waiting room is separate from the showroom and very clean and quite, complete with bottled water, an espresso machine and WiFi.

Horrible customer service. Their iPhone site says open on Sundays for service. Well guess what this changed in march (3 months ago) and they never bothered to change it o. Their mobile site.

To top it off, some jerk salesman tried to joke around that he would do my repairs for me. Then he told me that I was wrong, until I showed him my iPhone with the I correct information.
You’d be best off going to another dealership where they have an accurate Internet site and don’t insult their customers.