Jiffy Lube

Not the best place to go. I called a day before going to price check. The person who answered the phone didn’t even know the price or what oil changes they offer. With a name like Jiffy LUBE, you would think if you answer the phone, you would be skilled enough to help the customer. After asking about the online coupons, I was told sometimes they don’t work and if they don’t work then I wouldn’t get the discount. When I did show, I was completely lied to and told they couldn’t do the inspection on my car cause its a ’93 and needs a different kind of emissions machine. Went down the road and was told that’s a crock of shit. They did wait till after they got their money for the crappiest «full service» oil change ever before telling me that lie. Nothing seemed vacuumed so I can only doubt that they even did the full checklist. Good luck if you go here. I’ll be going elsewhere before I ever see myself going there. Too many other places to put up with that level of service.

I’ve gone to this Jiffy Lube location many times in the past. I’ve always been pleased with their service until today. I had received coupons via email; because I have always gone to this location, I assumed they were for this location. I had an email coupon for a 24.99 oil change. When I approached the sales person with my coupon he informed me that this location is NOT a participating Jiffy Lube, even though the coupon says for «any local Jiffy Lube.» In the past, the management has usually offered me some sort of «discount». When asked how I was suppose to know which location was a «participating» location, the guy merely shrugged his shoulders. They also refused to accept a 10 dollar coupon that I had received via email.
Being in a hurry, I agreed to spend 44+ change for an oil change (which I could have gotten at Walmart for 25 bucks). I asked what was included in the oil change and the guy had a very hard time telling me what was included. He said, «It’s an oil change.» I inquired, does it include a new oil filter, etc? He indicated that it did. When I got my bill, I noted all fluids had been topped off, tire pressure checked, car vacuumed, etc; however, when I got in my car, 1) my «maintenance required» light had not been reset, and 2) my car had NOT been vacuumed, even though the receipt indicated otherwise. I went back in and inquired about the service light. The same guy who refused to honor the coupon came out to my car and reset the service light.
Not only did these people refuse to honor the coupon, they misrepresented their performed services on the receipt. I wonder what other «short cuts» they took? I wouldn’t be surprised if they failed to actually check my tire pressure or top off my fluids. I will be filing a deceptive practices complaint with the Attorney General’s Office and complaining to the Better Business Bureau.
Oil service companies have developed very bad reputations in the past. Services such as those I received today only reinforce these «scam artist» reputation. I will be taking my business elsewhere from now on. I have relied on Jiffy Lube services because they are convenient to my schedule. I drive 120 miles round trip daily for work and require convenient, frequent, but reliable service for my car. What a shame that a few lazy employees could ruin the reputation of such an organization. I hope Jiffy Lube corporation looks into this location.
***** 1÷9÷2016 Update!
Mark, the GM, reached out to me and refunded my account for the cost of the oil change. I appreciate Mark’s effort to make my bad experience right.

Description says Windshield repair & installation. However, neither are done at this store. Not complaining, just clarifying. 5stars because they’ve always done a great job at changing my oil!

I came to this jiffy lube for a car inspection. Mark the manager lost my auto insurance card, while doing a break check and admitted that card flew off the dashboard and left the insurance card on my seat. They searched my car, the card was never found, but luckily I had another one on my mobile insurance app. I mentioned my concerns and how annoyed i was and my experience at jiffy lube has been a waste of my time. Another employee said it was a waste of his time working on my car. Later, i asked for a number to complain and if there was a discount for the inconvenience. He said no. Later he questioned about how do we know the insurance card was actually on the dashboard. We kept going back and forth, he then said he is going to refuse to do the state inspection. I then called the cops. Basically, the cop was able to mediate the situation and i got my car inspected. Mark the manager was very unprofessional and rude. I question is ability as a manager and the integrity of jiffy lube store # 3000.
Don’t go here. Get your car serviced else where.

I would not recommend this Jiffy Lube. The staff was rude and used sales tactics to aggressively sell me different services.
I told the employee I wanted the basic oil change, but he started me off with one that was more expensive. When I asked what I got (after services had been rendered) for the additional money, he told me I got my tires checked and car vacuumed.
The staff tried to sell me on more expensive oil. After declining, they showed me the color of my oil and several staff members were telling me how bad my engine was and that I needed an $ 80 engine flush. After declining, they offered to cut the price by $ 30. I declined again. Later, the manager came in with my dip stick to again tell me how much I need an engine flush.
Overall, I feel they were trying to hustle me. The tactics used were clearly sales tactics. I have had good experiences at Jiffy Lube’s, but this one clearly is pressuring employees to up sell. I will not be returning.

Yesterday, I drove to two different Jiffy Lubes before going to Jiffy Lube in Pflugerville. I was not in there long when I was approached by Mark the store manager. He has amazing customer service. He took the time to speak with my husband and explain to him what my car needed. He assured us he would remain within our budget and he did. I was there no longer than 25mins. Thank you Mark for professional service.

Five star for excellent customer service and good work.
For starters I’ll say that the biggest reason I’m writing this is the customer service. The minute I parked a guy named Daniel came up and offered to help. He then led me over to Mark who took care of the rest. He offered me a fair price for changing out my differential fluid as well as my transfer case fluid and explained everything they would do including reassuring me that they would be using synthetic factory spec fluids. He pointed out a few things throughout the service and did a great job of getting me in and out.
I’m a guy that usually takes care of my own maintenance, but with service and overall experience like this I will definitely come back for items I can’t or don’t have time to do myself. I’ll also recommend them to friends or family.
Keep up the good work and good attitude.

I needed to get my car inspected, I called ahead to see if they could still see me, they said yes.
When I arrived at 3 pm the inspector said he wasn’t staying past 4 pm, I could wait if I wanted but he wouldn’t guarantee to see my car. First impression? Wow. I really can’t believe how someone would say that to a customer. I wish I had the luxury of telling customers I can’t guarantee I’m going to help them. Why would tell me on the phone I could come in and get my car inspected when there are people
Next time, don’t waste my time. This place has horrible reviews so I doubt anything will change.

Still zero stars if I could give it. I have since passed on the vehicle to a family member. Jiffy Lube to this day has still never contacted me about my complaint. Back in the day when I would call in for a status update I was told the ticket had been closed as resolved. I would get it re-​issued and the same thing would happen. Terrible service.

Friendly staff, thorough and speedy. I was in and out in less than 30 minutes on a very busy Monday afternoon. The staff didn’t try to sell me or upgrade me for unnecessary products/​services. I will return for service and recommend to my friends.

Nice place and very friendly people and good prices hope to visit this location for every service in my car ask for Christopher general manager very friendly guy…

Recently found myself in the area and thought I’d blow my husband’s mind and do one of «his tasks». Went in and there was no wait at 11:30 on a Thursday, hot dog! Gentleman came out and asked if I had been before, I said «to the chain, yes, this one, no», he told me all was well and to wait inside. Nice lady comes out and does a once over and tells me what I need and reviews all my stats. I told her to just make those notes for my husband to see and he could deal with those issues next time. They topped off all my fluids and I was on the road in less than 20 minutes! Didn’t do 5 stars because I kinda felt like she may have tried to sell me a few things I didn’t need.

Everyone is super friendly and very courteous. I took my 2010 Honda Crosstour in and didn’t not understand synthetic oil. They explained everything to me and I received a discount. Overall, I was very happy with the service I received.

Very prompt and super friendly service. Patrick, the store manager, was awesome. Was in and out quickly for an oil change, no recommended services offered. Highly recommend!

I have been to Jiffy Lube many times, but today was the first time at this location (because the last location I went to wasn’t very thorough). It’s the little things that matter. From the moment I got there I was greeted and given great service by Dixie. The entire staff (that I could see — 5 people) was very friendly and deserve credit as well. Great job!

I went here during my lunch break to get my car inspected I was greeted with the usual greeting from Jiffy lube, but I was told it was going to be a 2 hour wait. So I parked my car and I had someone come pick me up.
I forgot something in my car so I went back to pick it up about 30 minutes later and I see my car had been moved so I go ask about it. No one really knew why my car was moved so I waited for about 5 – 10 minutes and I got an answer that my emergency brake was not working so they didn’t even continue the test which I thought was a little odd since it is a 2009 and I use my emergency brake all the time to park.
So I took my car home and I realized no one tried to call me even though the car was completed way before the 2 hour window. Then I took my car somewhere else the next day and my car passed!!! I even mentioned the emergency brake and they said it worked fine.
All in all I wish I got better service that I have come to expect from jiffy lube i think if anything i’ll stick to getting my oil changes there when I need them.

HORROR STORY:
They forgot to put the cap back on my engine after changing our oil, and let us drive away with it sitting on the engine block.
Long story short, we drove 30 minutes up the highway and had to stop for gas, where I noticed smoke billowing out from under my hood. My entire engine block was coated in oil and it was burning up, and there was almost no oil on the dipstick due to it all spraying out. We were lucky that we had been low on gas or things could have been much worse had we kept driving (couldn’t smell the oil burning zooming down the highway at 75mph)
We waited for over an hour and a half (late to work because of this, had to call in a sub) their manager showed up, replaced the oil and cleaned most of it off the engine. He also refunded the cost of our services. Still had to drive another 200 miles with moderate amount of smoke in the passenger compartment the rest of the residue burned off.
The manager was friendly and apologetic, to his credit, but I would have gladly gone elsewhere and paid more to have it done right in the first place. The whole ordeal ended up costing me in lost wages for the day lost at work.
Also, they made no mention of checking the tire air pressure or any other fluids at the time of service, which is supposedly part of their package (didn’t think of that til now or I would have mentioned it at the shop)
I spend a lot of money maintaining my vehicle and to watch somebody nearly wreck it entirely due to their lack of attention to important details is extremely frustrating. Especially people who claim they know what they’re doing.
I would avoid this location, and the brand in general, at all costs.

Super friendly staff! Automotive places can be overwhelming for me because I always feel that they try to take advantage of «dumb» girls however the employees here take the time to explain everything and you know exactly what you are getting into ahead of time.
Thank you Jiffy Lube for the Wells Branch location and the great staff!

They are really friendly here but of course try to upsell you on services.
I have had to come in a few times to get my tire pressure checked out because my light kept coming on and the guys working there have been very friendly and helpful, however, I do not think they put in the right amount of pressure in my tires as I had to get it corrected by my dealership.
But the customer services is great and I would highly recommend them for basic things such as oil changes and state inspection services.

I generally had decent luck with this shop for vehicle inspections in the past even though I’d heard them give others a lot of grief. For example, another individual in the waiting room with me this morning was going to fail inspection because the inspector asserted his windshield wipers were too worn. Okay, sure, good wipers are important but then it was my turn.
The inspector failed my vehicle because he claimed the airhorn I have installed on my Miata, the same safety horn installed on thousands of Miatas across the country, sounded like a whistle to him. I can totally understand failing someone because of some odd novelty horn or a non-​functioning horn, but it was quite a stretch to claim this horn was a whistle. It clearly met the state’s requirement of being audible within 250 feet and was not overly harsh. To add insult to injury, it passed inspection at this same location the year prior.
After this incident and hearing them upsell unnecessary work on others vehicles, I’m done with them. Too bad as prior to this everyone had seemed fairly friendly and diligent, but this combined with the incessant upsells has me taking my business elsewhere.