Firestone Complete Auto Care

Great service! The guys here were very friendly and helpful. I came in at 6pm (an hour before closing) with some tire problems that would take an hour and a half and still they took me in. They also recommended a few things for my next visit, unlike some places who will say you have to have this today. I will definitely return to these folks.

I have always had the perception that Firestone was good and trustworthy, but always extremely expensive and most of the time too costly to even bother to go to; but I was amazed at how inexpensive the tires were and the customer service was excellent! This one visit really has changed my entire outlook on using them for automotive needs. I will start with them from now on!

It shouldn’t take 3+ hours to replace 2 tires. I get to this Firestone off I-​35 in Pflugerville at 7:10am. They tell me there isn’t anybody that clocks in who can fix a flat until 8:00am. I get a ride home and wait. I get a phone call at 8:25am saying that both my back tires are bald and need to be replaced. That’s fine, I tell them, go ahead and replace them both. I get a ride back to the Firestone about 15 minutes after that phone call. I get back to Firestone at 9:00am. Wait in the lobby for what is now almost an extra hour and a half, watching other cars get pulled into the bays and repaired while my car just sits up on the jacks, untouched for at least an hour and a half.
Brian working up front was super nice and good to me, but the rest of the experience was no good.
This Firestone is awful, and I recommend it to nobody.

I made an appointment for a simple oil change on a Thursday morning at 11. My husband and I went in and waited for it to be done (an oil change shouldn’t take more than a half hour. Especially because we made an appt) it is now 12:20. I go outside and see my car around the corner. I ask the guy if my car is done yet and all he says is he doesn’t have the keys so it must not be. Give it more time. Are you serious? We have been here for almost and hour and a half. Could he really not go check and see what the hold up is. Then he finally went to check and he brings the keys and I walk over and says give me a few more minutes. Really?
Secondly. The woman that works here Priscilla. Is as rude as can be. She’s rude to all the customers that come in and was rude to me. Completely unprofessional. Who hired her.

Originally got my tires at Airport location, however, went one year for free tire rotation at this location where they over-​tightened front wheels causing my brakes to warp and cause it to wobble terribly when attempting to stop. By the time I was able to return for it to be adjusted I was told that there was very little metal left to be able grind them flat. — had to get new brakes — took else where. Again, took to same place year or so later — free tire rotation. All seemed well, but within few days kept hearing a weird thumping sound — only heard while driving slow speeds — could not identify issue. Almost a month later I arrived at workplace one morning approaching a slight incline — while driving over it my vehicle shook and shifted slightly — thought I hit a big rock — looked in rear view mirror only to see a tire there that I know I didn’t run over — it was my SPARE!!! It was never attached properly and had worked loose finally falling off when it did. Thinking back to when that could have fallen off while on the highway and realizing it could have killed someone — especially a lucky motorcyclist who was behind me most of my way to work. When called to identify issue and basically see if they would offer to do anything about it — the issue was dismissed as if no big deal. It’s been several months after that and I find a lug-​nut missing on one of my tires. I would recommend that this place be avoided like the plague. It seems that if you go in for one of those «free» services to which they don’t get paid that they are less likely to provide the same quality service (if at all) that they would when being paid.

Here it is Wednesday, after emailing you guys back, I STILL have not heard a peep from you guys! Guess I WILL pay to get my car fixed since you guys obviously don’t give a shit! If I wasn’t such a busy person, I would just contact lawyer and have them handle this crap. WORST customer service EVER!

I was surprised that their reviews on here are so poor. I have frequented this location multiple times, and have always been satisfied with the service. I bought new tires here for my 2010 Honda Fit, and have also had multiple oil changes, preventative maintenance, and inspections done here. I don’t come when I’m in a hurry, so maybe that affects my perception, but I have never felt that the wait was excessive. They have free Wi-​Fi, bottled water, and coffee, so I haven’t minded sitting there working on my computer while I wait.

I’m a mechanic by trade, so naturally I hate working on my own vehicle. I’ve been going to this location for about a year now. They’re always fair and upfront. Every time I’ve gone in my final bill has been less than the estimate. They don’t try and sell you on work you don’t need. Riondo is a super nice guy and explains everything thoroughly. Definitely recommend this shop!

Just an update to my review. They say they want to make it right so they post on here so everyone sees it yet when you send them there information no one contacts you. Im sure the media would love to know how firestone leaves people outside unwilling to help a mother and her 2 children in 90 degree heat because they are a couple minutes past closing time.

Nice guys. It just took 4.5 hours and their inventory wasn’t correct.

This review is strictly for the customer service I got from the manager Joe Schwantner. I came in this morning to see about getting my tire patched, but they were really really busy. He asked me to pull it around the back, and he would have a guy put my spare on so I wouldn’t have to wait 2 – 3 hours. It really sucks when you pull the spare out only to find out its flat too! Without even hesitating Joes guy grabbed the spare, replace the valve stem, and had our on my car in less than 10 minutes.
Joe calls me about 2 hours later to let me know that it wasn’t repairable. I went back to pick up my tire, and that is when he showed me the first patch I had done like 6 months earlier. It was right next to the freaking screw I ran over. He loads the tire and the rim in to my trunk and charged me nothing! I would definitely recommend these guys as far as honesty, integrity, and customer service goes! Thanks Joe

Guys were nice but the wait sucks. The quality sucks. Came in 6 times and issue still not solved. Got second opinion and it could be tire problem. Went to another firestone to see if I get better answer and finally fixed