T-Mobile

Horrible customer service! The guys could not figure out a simple thing with our phones. Music was too loud as if it were a night club. My suggestion is, go elsewhere!

We went back specifically to this location because of Able. This time it was to buy a second phone. Able actually remembered us from our visit 6 months ago! He is the kindest, most helpful salesperson who earlier this year had walked me through the entire smartphone experience as I had never had one before. We must have been there 45 minutes or so. He was patient and answered every question we had. The other employees have also been patient when I had to call several times to try to figure out my phone. Really, how many places can you shop in Sonoma County where the employees greet you with a smile and don’t make you feel like a dunce! Very old fashioned service that other businesses need to mirror. So, here’s to Able for being a credit to T-​Mobile and his family for raising him right! It does matter to shoppers like me who will shop where they are treated well.
I’m afraid you’ll have to hit the photo to see Able better! Sorry, said I wasn’t a Geek!

I walked in with a phone wanting a plan, it wasn’t the most pleasant experience in the world but it wasn’t the worst I’ve had. There was just alot of standing there awkwardly waiting while the woman would do whatever on the computer not informing me of anything. On occassionally she would ask for some of my information, I gave it as requested but I had absolutely no idea what was going on. 15 – 20 minutes in, I’m starting to get a little annoyed that it’s taking a while and for all I know shes playing a game on the computer but thankfully a few minutes later she is done.
I had no idea what my plan contained or hell, any detail of what happened, all the sudden I owe $ 80 for my pre-​paid plan, it sounds like a good price but i would’ve liked to know the price before It was finalized. I pay the money, she gives me a sheet of paper telling me my plan information and new number, then she just says «Done» and starts to ignore me, giving me a vibe of «fuck off» Lol
Fast forward a month, I get a letter in the mail from Experian, my social security number, ID, name, address, email and some other information was stolen by a third part source because of a Credit Check (that I DID NOT Authorize). So yeah, I’m a little mad now, Not only did I not authorize it (which I believe is Illegal), but why the $#&* was my credit checked for pre-​paid? Credit has nothing to do with that.
I’m happy with the service and price but that kind of turned me away from doing anything else with T-​Mobile.

Unfortunately, there’s no rating below one star: I’d suggest one moon. My experience/​issue with T-​Mobile, and the Petaluma store, began when I bought a T-​Mobile «mobile hot spot» to get light-​use Internet in my photo studio. $ 135.23. It worked three days, connecting intermittently, and finally stpped connecting at all (I’m in RP, so I’m not out of range). I brought the device back; asked for a replacement. They were unwilling to do so. A lively and not especially cordial discussion ensued. I finally got a new hot spot. I should have simply canceled the account, but I guess I’m an optimist.
The new hot spot lasted a couple of weeks. Like the first, it would connect anywhere from 15 minutes to an hour before dropping off-​line. Turning it on and off usually brought it back to life. I finally gave up, brought the device back to the store, and told them to close the account. They didn’t want the device, and they couldn’t close the account, but they did call up customer service somewhere, who was finally willing to close the account – in June, the earliest they could do it. I gave up. Paying an extra thirty bucks for a month’s service when I don’t even have the digital device (I told ‘em to toss it: it’s dead anyway) is cheap if T-​M goes away forever.
In short, if you buy a T-​Mobile hot spot, be prepared for big problems, a lot of cash for nothing, and customer service that surpasses even the airlines for surliness. I’m back to AT&T.

Olga was beyond awesome! So helpful with helping me pick out my new phone. We had such a good time and it was a great experience. I felt like I was hanging out with a friend!

I’ve had issues with this store in the past but a gentleman by the name of Able has erased those bad memories. In a world where excellent customer service is non-​existent I am happy to say Able is the exception. Friendly, knowledgeable and sweet as can be. Any purchases I make will be with him!

BETTER THAN AT&T… Anything is! The people are friendly. But try calling the store after hours; it’s a waste of time. You can’t equip your store with pre-​recorded store hrs or something? The phone just rings endlessly.
When you call the local number and try to get store info by pushing 5 it loops back to the same main menu. When you push 3 for the store location, as I already mentioned, the phone just rings (endlessly).
Being you provide phone service I would expect your stores to be the best example of your product. The current configuration isn’t your best, by any means

I have twice now been manipulated and lied to at this store. The first time a lady helped my husband and when I got off work I went in that same day. She told me,“Your husband said you can get any phone you want.” I did only to find out that was not the case at all. The second time I was promised by Maria Torres my bill would be less than $ 175.00 a month WITH the new phone and payments. She then said it would go down after 9 months leaving me a smaller bill for the remainder of my contract. ALL A LIE. I was told that is not the case now that I am stuck with a almost $ 200.00 bill a month. My only option to return the phone I was tricked into purchasing. Problem is I have no old phone anymore and I am stuck in this contract that IS NOT WHAT THEY QUOTED. Gary Taylor, the Store Manager said their was nothing he could do. I am currently trying to get a hold of the district manager, another lost cause… no return call. LIES/MANIPULATION/TRICKS…what ever you want to hear to get you to sign. READ YOUR CONTRACT. It will not be what they said.