Round Table Pizza

I would rather give them no stars because I had a horrible experience and will never eat there again. I ordered a pizza and garlic rolls to be delivered and the order went to a neighbors house 3 blocks away. There not on the same street and their name is not even close to mine. By the time the driver hunted me down the pizza was cold, soggy. Completely uneatable. Pizza Hut refused to redo the pizza that night and told me they did not deliver after 9:00 pm. I had out of town guests that just got in, we were all starving and no dinner. I’m extremely unhappy!!! I just could not believe Pizza Hut refused to work with me on any level. I want to thank Round Table and the wonderful manager that worked so hard to resolve my complaint. I couldn’t ask for anything more. Thank you!!!

Good pizza. Horrible customer service. I waited in the restaurant for about 30 minutes, 20 minutes after I called in my order. Ten of those minutes I spent watching my pizza sit there getting cold with somebody else’s name on it. Miraculously, as I asked for a refund, a worker spins the box around that’s been sitting there for ten minutes, crosses off someone else’s name and puts mine on it. The cashier eagerly brings it to me and asks, «don’t you still want your pizza?» I still want my pizza… just not from this Round Table.

We’re always shocked by how high the quality here is, and we often exclaim, «There’s no way a chain pizza place could be this good!» Consistently delicious pizza! The crust is crunchy but not burned, the toppings are fresh and flavorful, and their pies have just the right amount of cheese and sauce. Really fast and friendly service too! The staff here really go above and beyond. I would highly recommend giving it a try!

It’s new and clean but with all the local pizza joints around here it feels– soulless. We order from here when we want delivery (Pinkies doesn’t deliver to east side) and both times they forgot the RANCH. I mean… that’s pretty unforgivable in my book.

Worst rtp I have ever been too they effed up my fiances order not once not twice but three times never coming back here again this place is a joke after a two hour wait still a pizza I can’t eat because I’m jewish and said no pork ! Better off just going to NY pie in Santa rosa sure it’s a long drive but in the time it takes me to drive there order eat my pizza and drive back its still not gonna take two hours and I will have had a correct order.

I’ve been here twice now, the first time I happened to be driving home from work in November and saw the OPEN sign lit up OMG RT was finally back in town! Swung a u-​ey and learned they had just opened 4 hours earlier! Understandable staff chaos and confusion, but a decent pizza for opening night.
Have been back to dine in. Our order was taken and prepared correctly. Service was excellent, the gentleman clearing tables asked if we needed a box as he was passing by, and we graciously accepted, a nice touch!
Now my reason for only three stars, and it always pains me when I can only give a Round Table three stars. The ambiance, or lack of it. The newer Round Tables have a more «industrial» design to them, so they seem louder and less comfortable than older stores. Fortunately we were there before the dinner rush so it wasn’t loud yet, and the kiddie game room is in the back, so it wasn’t distracting.
Second, this location is part of the franchise that also opened the Rohnert Park store, and their pizzas are very much made the same. Lack of toppings. RTs are required to weigh the toppings in order to be consistent, so they aren’t following instructions or they’ve lowered the bar. You pay a premium price for their pizza, every slice of a Guinevere should be loaded with veggies. There couldn’t have been even an ounce of green pepper on this pizza, a thin slice on maybe one out of every three slices. We got it with pepperoni on top, there was plenty of that. I’m faulting the franchise because this doesn’t happen at Occidental Road or Sonoma. Unlike most people I prefer a higher topping to cheese ratio and I remember when I’d get a pizza that you couldn’t see cheese under all the toppings. I’m also old enough to remember when you used to be able to get onions and green pepper added to any pizza for FREE. Now you pay dearly for them and they don’t even make an appearance. Oh, and I know it’s a little thing but it costs almost nothing but really improves the crust, that sprinkle of cornmeal on the bottom. Again, Occidental road and Sonoma both do this and it’s all around a better pizza.
TL;DR: glad RT is back, dine early or take out, service friendly, pizza not the best RT around but way better than what we had before.

I’m so happy Round Table is back!!! Too bad I’m dieting. But I did stop by and it was sooo good. The I side is done up really nice. There is a bar and an arcade along with plenty of seating. They do deliveries and birthdays and have plenty of TV’s. I’m very excited to have Round Table back in my town.

I wish I could give some kind of relevant review. Unfortunately, my pizza was quoted to arrive in 55 minutes. Well, it’s been 2 hours and 15 minutes now. I called 30 minutes ago to check on my order and was told the driver had left over 10 minutes ago… that would have been 40+ minutes ago now. If and when my pizza ever arrives, I may revise my review, I just hope my pizza is still warm. This has happened before btw, which is a shame because I love Round Table’s pizza, but have a rough time with the service :(

Worst customer service EVER! Ordered online, estimated time 55 mins. 2 hours later. they show up. Called twice. talked to the manager… basically told it was my issue… that the time on an estimate and I should have call the store directly for the correct time. I would have never ordered if I knew 2 hours later I would eat. NOT EVEN A APOLOGY. The staff could find the order, the confirmation number use useless, last time I use place. and I’ll tell all my friends not to bother.

The five stars are for the actual pizza itself, not the ambience of the restaurant or anything else for that matter. They make the best-​tasting pizza – hands down – in Northern California as far as I’m concerned. The quality is consistent and the crust is close to perfect: taste, texture, appearance – the whole enchilada, er – pizza that is. It’s ironic to me to think that one of the oldest and most mainstream pizza outfits in the States is also the best, compared to all the other «boutique» pizza joints and little local pizzerias in nearly every town and city across the country. Just my opinion!

I am so happy that Round Table is back in town! Nice, new facility with helpful staff. Delicious pizza too! There’s a nice bar and they also offer the lunch buffet for $ 8.99. For all the snot bubblers who like to complain… Round Table has never been cheap, but it’s always consistently tasty. If you don’t like the price, go to Little Caesars for $ 5. Taste the difference.

I’ve always loved Round Table, shoot… worked there as a kid. The XL Hawaiian add olives I got was that RT pie I’ve been missing since RT had been gone from Petaluma. So, the pizza was great!
Again, in typical RT fashion, it’s a top dollar price. Add the few sides of ranch that I got (which I was charged for but didn’t receive), and it’s pretty much a contender to be the priciest pizza in town.
I want to give 3.5 because of the mix up with the ranch… I mean I didn’t notice it was missing (dude put cheese/​peppers/​plates/​napkins in a bag, so I thought it was there. He was friendly, and great… but noticed some big boss types meeting at a table, and he could’ve been distracted. Cool soft drink machine!
I’ll be back RT… it’s going to be your time to shine. However, failing to include a paid item, after driving from the West side and back means that I didn’t want to drive back. Probably should have called them in an effort to give them a chance of resolving the right away, instead of Unilocaling about it, and still getting screwed. But, don’t get me wrong, the pie is Good!

Waited a little to order — no biggie. Ordered two pizzas and two salad bars. Was told it would be 20 minutes. Salad bar was good — fresh. However, many items were frozen. It’s a little weird to take a bite of salad and the lettuce be frozen into ice. After 40 minutes or so, I went to check on our order and watched them put it in the window. I went to sit back down because I thought they’d bring it out quickly. Proceeded to read the Unilocal reviews and saw the one from the person who sat watching her pizza in the window. So, went back up and stood in line to ask for my pizza that was in the window. Guy apologized a couple of times as he brought the pizza to the table. Think one of the other staffers (the one pictured In another review, but who was actually in uniform tonight) was going to get the manager, but didn’t have patience to wait. Pizza was still warm enough and tasted good. Will probably give another chance — maybe on family buffet night. Pizza — good. Salad — fresh, but maybe too cold. Wait — too long. I find that places that do both dine in and delivery tend to take longer for dine in orders for some reason.

Worst service ever! I’m currently sitting at my booth at this location watching about 7 employees pass by my pizza that has been sitting in the window for going on 10 minutes. The kitchen guy has asked them about 3 times to take it out and they continue to walk by. Oh, it must be busy? Nope I’m one of maybe 5 groups in here and most of them are served. There is a girl here who seems to work here because she keeps going behind the counter and into the kitchen without a hat or proper uniform (assuming it’s her day off) she is touching things and has her hair down leaning all over the place. I’m watching to make sure my pizza is safe. I guess it doesn’t matter because I may never get it.

They need to get their stuff together or they are going to fail!
The bad crowded Buffett area and the table by it is too close people at the Buffett and people walking with soda bad idea I’m sure they have had some spills. ²⁄₃ toilet stalls were «out of service»
The employees say 25 minutes and it takes more than 45. The employees have no customer service experience or even try. There is no sense of leadership and it’s horrible. Everyone stands around looking like chickens with their heads cut off. Multiple tables that are dirty. Not a good look for a new place. They are seriously being set up to fail. It’s unfortunate because I was so happy to have round table back in town.
I observed one girl who worked next door at staples go order her food and I was literally the one feeling bad for her she didn’t get her food in a timely manner the employees didn’t apologize to her and it took them 3 of them to be exact to try to figure out how to give her a refund. It’s pitiful. We have no good pizza in town now since terra vino closed!

Medium pepperoni pizza and 6 twists takes over an hour! We were told 25 – 30 minutes. 8 other people got their food before us for dine in and take out. And!!! So they just tried to bring us a pizza, not the one we ordered!
They said they ordered the UFC fight, couldn’t get it to stay on the screen, only find out that they forgot to order the fight.
Highly unorganized. Extremely apologetic but it doesn’t make up for the service and lack of organization.
After 90 minutes, we got two pizzas, we’ve eaten, the manager apologized because they lost our ticket and had our pizza but didn’t know it was outs! Manager said she’d send us a coupon which is a kind gesture but I honestly felt like I had to earn my pizza through protest tonight.

Yeah, looks like they are still settling down. But the pizza was good, and the place is clean and modern. The workers are nice. One star subtracted for loud overhead speakers tuned to a station or TV channel or something. WAY TOO LOUD. I had to ask the counter person to repeat everything. Please turn it down! I want to relax when I eat.

I was excited to hear that Round Table Pizza reopened in Petaluma yesterday so I figured today we’d order pizza for delivery at work. Well that didn’t work out. The online website for RTP had no idea that the business was even opened. So then I tried calling to place a delivery order. I called 4 times, 3 of which went unanswered, and the 4^th was answer «Um hello, Paul speaking.» I asked if it was RTP to which he quickly replied that he was the telephone guy and that the phones were not working. Really? So I ended up having to go to the restaurant to place an order since online was a bust and calling didn’t work with no phone service at the restaurant.
When I went in, it was 11:40am, only a few people were inside. I was quickly greeted by a nice young lady to which I informed her that orders could not be placed online because it didn’t show their restaurant existed and that their phones were not working according to the telephone guy that answered their phone after my 4^th try. She seemed very surprised by both of these bits of news. As far as online order she said they would contact the corporate office about it and they had no idea their phones were done. I asked how long it would be for delivery and it was a 45 minute to 1 hour estimate, but waiting for my order was 15 minutes. Which I was pleasantly surprised it was 15 minutes. I ordered 2 pizzas, 2 salads which I made up at the salad bar and 1 soda to go.
As in the past, the pizza was extremely good but pricey. And the new restaurant is very clean and pleasant. There is a bar area which will serve beer & wine soon, and they have lunch specials like pizza by the slice. I think they will do well as always!