Karrie T Chu, DDS

I’ve been going to Dr. Karrie Chu for years now. I got my Invisalign with her and my teeth never looked so good! People noticed how much of a difference it was from before Invisalign! She’s such a perfectionist, takes her time and is very gentle. I have recommended some of my friends to here and they all very happy with the service and the results! I highly recommend her for your new beautiful smile!

I also have had exceptional dental care at Dr. Chu’s and Dr. Shimasaki’s office. I don’t like going to the dentist, but Dr. Chu is really helpful, really sounds like she cares about the dental health of her patients, and is overall really outstanding. She shares her office with Dr. Robert Shimazaki, and they have a great office. The staff is great: almost every one of the office people is very friendly, upbeat, and gracious.
I say almost, because I thought they were great – and then my wife went for her first visit. Of the staff, she found everyone nice, but one of the dental hygienists advocated for a «deep cleaning», which is basically a scaling of all the plaque at the gum level or below. Look up the treatment. Basically, my wife felt like she didn’t need it, as she had just gotten the cleaning 6 months before from a previous dentist, prior to us moving to Pasadena. My wife flosses every day in the evening, extremely carefully, so she wasn’t too pleased hearing how much she needed more cleaning. After hearing my wife’s comments, I also recall that the same dental hygienist was pushing for the same deep cleaning treatment for me – but I didn’t think anything of it. I am of the opinion that the dentist and the entire office shouldn’t be rated by the one dental hygienist’s untactful comments (read, «hard sell»). Just beware. :)
Overall, I can’t find one problem with Dr. Chu or this office. They are a tech-​savvy business, using latest dental software (printed out my teeth cleaning record) email/​text appt software, etc. A few days before the visit, I got an email reminder. Two days before the visit, I got a text message email reminder. Some people may find it annoying, but for me, it’s a great way to get reminded, rather than have little business cards lying around the house with appointment info. After the root canal, Dr. Chu gave me a phone call personally that evening to make sure I was doing ok, wasn’t sick or in pain.
Great things about this office that I’ve observed in the last 4 appointments I’ve had here:
1) The dental staff are all gracious and thoughtful in making me comfortable.
2) Within 10 minutes I get seated in the chairs, don’t have to wait long at all.
3) Patients get text message & email reminders.
4) 6:30 am appointments. Yah, I’m one that prefers going to the dentist early, get the appointment done, then head in to work. This is a lifesaver for me at work, rather than have to take ½ day off. This was actually the main reason I first went here. Most dentists are 9am — 6pm, and the work I do, I need to be in the office during that time, or I take a PTO. I don’t like doing a PTO or half-​day, for dentist work…

First time patient.
Dr Chu was able to fit me into her busy schedule day of to not only see me but also to do a filling.
I had a chipped back tooth. I had to get a filling for a fix. The procedure was real quick and painless. She was very gentle.
Super great dentist.

Dr Chu is fantastic! Even though the office is not officially a pediatric dentist, she took care of my daughter better than her real pediatric dentist did. The staff was great and my 6-​year old came out of the office smiling ear to ear. Once you step into the office, you’ll see that it is clean, high-​tech, and extremely friendly. Our experience couldn’t be any better. Compared to my current dentist office & staff, I’m thinking of changing dentists now that I’ve seen first hand what a real dentist office should be like.

Oh my goodness… I barely know where to start… In a half century of dentist visits, I have never been so well taken care of as in the hands of Dr. Chu and her staff! From the pre-​visit call from Dr. Chu to ascertain whether I had any questions or concerns to the amazing service during the appointment to the follow-​up call from Dr. Chu and thank you card (signed by the entire staff and including Dr. Chu’s personal cell phone number just in case I had any questions), the experience was beyond any previous experience. This is an office with the newest technology and highly skilled personnel, but it is the authentic caring and warmth that truly sets them apart.