Kaiser Permanente Panorama City Medical Center

Kaiser is one of those systems that you either love or hate. It’s definitely convenient that every station and specialist are located in one place, but it is such a «smooth operation» that if something is off the normal track, staff have a hard time adapting.
My grandmother loves it. I would go somewhere else for my own care.

The place was really dirty. The picture is from the Urgent Care restroom. This last experience has prompted me to change my insurance asap. Not only is it hard to be sent to specialists and be really persistent (which also rarely works), but they also have anti-​sanitary restrooms, as you can see.

I waited a few days to write this to make sure I was sure about my experience because I feel sometimes people write reviews out of anger and it usually right after the experience.
With that said, I visited on Friday, January 22^nd after not having insurance for 5 years, I was excited to see a doctor for the first time for back related pain. The check in was quick, waited for about 5 minutes after paying my co-​pay and when I was taken in, my vitals were checked and a few questions were asked by a Nurse that was super nice and caring.
She moves me into a room and I wait for about 10 minutes for Dr. Spencer. He walks in and shakes my hand, off to a good start from what I’m seeing. He asks what the problem is, and I explained to him that I’ve been having terrible lower back pain since Thanksgiving. This is where things took a turn, he begins asking the general (what I like to call CYA questions for Kaiser) questions such as past history of illness, surgery’s etc. Dr. Spencer types it all in the computer and he then asks me to walk on my heels, tippy toes, and bend over and touch my toes.
No explanation as to why, just do it. I told him it was very painful. He had me lay down and he roughly lifts up the leg that hurts my back the most and he tells me «what’s wrong?» I told him you are causing me pain. Afterwards, he tells me I need to lose weight and he will have a Physical Trainer see me. He walks out, 10 minutes later a PT sees me and was great with advice and some back exercises. He leaves and the nurse returns to tell me we are done with the appointment.
I was confused, because I thought the appointment was still ongoing. So I ask the nurse, am I getting any medication? She says I’ll get Dr. Spencer, he returns and tells me that he is giving me an anti-​inflammatory and tries walking out again. I tell him is that it? «What, do you need something stronger?» I said yes, «well I don’t like giving narcotics to treat back pain, you need to lose weight». I tried explaining to him a few private things and he says «I’ll give you a few» and walks out as I’m talking.
Where is the Doctor to patient care? Everything is too generalized and the doctors, at least Dr. Spencer fail to be sympathetic and are rushed to get to the next person. I work 40 – 60 hours a week overnight to support my family, and to be treated like I’m a drug addict or a person who’s pain real is truly disappointing.
I’ll ask for a new doctor next time I return to follow up on my X-​Ray and blood work, but my goodness this was a terrible experience that I hope doesn’t happen again.

I came to the emergency room with my husband tonight and I can say I’m seriously so impressed with the quality of care and courtesy from the staff. From check in to check out everyone was so polite and helpful and we got in and out under 2 hours. This changes my whole perspective about Kaiser and makes me proud to be a member. Quality of service

I’ve had Kaiser for years now and I must say the Dr’s and nurses and staff at this location are particularly very nice. I had a Dr. who even called me to come in after her normal hours to express some concerns to me. It was super nice of her, and she didn’t even have to do it and wait ’til the next day. That just shows how much the go by their service statement. I’ll always come to this location unless I’m somewhere else, but their friendly staff is just awesome. Also their pharmacy is great too. Yea sometimes there is a long line, but they have like 8 – 10 people working the counters and trying to get through everyone as fast as they can.

This place is full of sh*t… Kaiser does not care about any of your concerns regarding your well being. They just want to kick you out of the hospital as fast they can. It seems like the doctors are trained to tell you that everything is okay, even when it’s not. Socialized medicine at its best. If you try to bring this issue to the administration across the street, they act as if it is normal and try to pull the executive speech on you.

So expensive to visit this place even with insurance I pay almost 500 a month and my fists visit to urgent care cost me 250.00 for nothing, they didn’t even give me a pill for the pain I went back home just the same way I got ther.
Definitely will cancel my insurance and never go back.

Kaiser is the WORST hospital!!! If not for my insurance through my job I will not go through this hospital. They need to find a pharmacy that is MORE reliable from which they get their allergy injections from and stop inconveniencing people who are already on maintenance dose to start coming back every week for another 8 weeks!!! It defeats the purpose of being on maintenance dose!!! Get it together Kaiser!!! Unsympathetic nurses in the allergy department pretty much gave me a look implying «deal with it!» This is the third time this year they changed pharmacies and I had to come back almost every week. Back to square one. I won’t be surprised if in a few weeks they will change pharmacies again and cut back on doses and make everybody on maintenance dose come back every week again. I won’t even give a one star rating. Negative if I could!!!

I had several appointments with Dr. Wilfred Williams. Each session felt rushed, he wouldn’t let me finish my sentences. I’m sympathetic to busy doctors but he didn’t demonstrate the level of etiquette expected of a professional. He needs a lesson in tact and tone when dealing with patients.
I’ve since switched doctors to a different Kaiser location and couldn’t be happier.

You have my vote, Kaiser!
I have been here only twice, and twice those times I had nothing but good experiences. Both times I had to bring my grandma in to their ER due to pains and discomfort. My grandma is your typical Hispanic grandparent who refuses to go to the doctor unless a tea can’t cure or calm her pains. So, for her to agree to see a doctor means she is in very bad pains.
Anyway, both times we’ve came here she has been favored and taken in to see a doctor right away. I’m sure everyone gets treated in a timely manner, of course. But being that I’ve brought my grandma literally screaming in pain, I’ve appreciated that they take her in right way to get treated.
The doctors, as well as nurses have been very patient, friendly, and concerned about their patients. They make sure the patient is comfortable and they focus on their one and only goal; that is to make you feel better. I’ve been to a few hospitals and I know that working graveyard shift might make their staff a little less friendly and more so rude. Not here!
I am a total fan. I dislike hospitals and I like to stay away. But when they’re needed, I don’t hesitate in coming here.
— thanks everyone who was involved. You guys made it breezy for us. We appreciate you!

If I could put no stars I would. Let me start off by saying I’m not one to complain but if your planning to have your baby here I wouldn’t recommend it at all ! I had the worse experience ever!!! I’m making sure never to come here again and making sure my love ones don’t go either. My first child I expected to have a good experience and it was the opposite. My mother and husband agreed that they mistreated me based on what they saw. Talk about seriously having the worse experience ever. Panorama needs to hire people who love their job, want to help people and no what they are doing. Never again.

According to the Kaiser website, there was supposed to be a Medicare seminar from 10 AM to 12 noon at Membership Services 13 652 Cantara St, Panorama City. A) There are no such numbers on the Kaiser buildings. B) The Membership Services Department is not easy to find. However, when I made it there, they wanted me to «sign in» to meet with a sales agent. When I told them there was supposed to be a seminar according to the Kaiser website and I am not here to meet a sales agent, they denied there was a seminar. The «seminar» was just a gimmick to get you in to meet a high pressure salesman one on one. This kind of behavior I do not expect from Kaiser. The receptionist was from being people oriented. She either needs to be trained properly or should be working in the back room away from the public.

KP is amazing. They’re so efficient and nice and knowledgeable. It’s actually fun coming here. Especially the the added touch of a farmers market.

Unfortunately I am still here as I write this review. We got here at 10: O0am give or take. Now It’s 14:45 Hrs. Nothing serious, for a nagging skin rash that seems to be spreading and the ointments given by my patient’s attending physician also from KP made it worse. RN Kathleen is sweet and friendly but it took her 2hrs to provide a heavier blanket
my patient requested. Of course before the RN came back I had remedied it already, putting 4 thin sheets on my pt. By 1pm a doctor nice shows up, who of course would have to ask a dermatologist. By 2pm he comes back and says she needs a referral to dermatology. To go home and continue the same. Per pt request for a flu shot. The ER seems to be having problems with the pharmacy as their supply of flu shots does not coincide with supply they have, because the computer system will not accept the medication entry. That took an hour and a half to resolve. My pt being in her 8O’s not on NPO, on assessment should have been offered something to eat or snack on (they know she is diabetic) but nobody thought about it until I had to say something. Maybe it is not their practice but the lack of compassion is not acceptable in the hospitality business. RN Kathleen later on explained why things were taking so long. These may not be her exact words, but what understoon was «It’s only a skin rash that is why you are being neglected» If they truly have good pt assessment and careplan, they would consider that fact the she is 80y/​o, diabetic, has a history of severe lowerback pain, and lying on an uncomfortable stretcher makes it worse.
Sorry, much as I want to say something nice, having 20years RN experience in a hospital with the highest international accreditation rating, KP ER just doesn’t cut it. 3:05pm finally discharged. Doggonit, even their CC swipe machine is dysfunctional!

Tina, Sandra and the doctors at ER are fabulous. As per the regular procedures they maintain a human touch with visitors as long as you are not interfering with they busy schedule.
My mother in law was just admitted, and so far they are doing a great job

This review is for the emergency room, which we visited August 2013.
My family brought my brother — who was 12 at the time — to this emergency room only because it was the only place to get medical services on a Sunday night and he was complaining he was having trouble breathing.
We went to the closest Kaiser we could find, because we are with Kaiser in the Bay Area (I also must say this was the first day of our vacation in SoCal).
I’d say we were in there from 3−9pm. His symptoms turned out to be no more than anxiety, so, of course, it just have been much more stressful for him than it was for me, being his first time in an emergency room.
First, he had to get blood drawn — also for the first time — and the nurse who performed that was very cold and didn’t comfort him while this was happening.
Second, my parents were spoke with the doctor, and my mom brought up a condition she had that might have been similar to symptoms my brother was experiencing. He basically brushed her off and told her that it didn’t matter at all (in a rude way) when what she was saying could have made a difference.
Last, for around an hour that we spent waiting in a little room waiting for results, we could hear the screaming and crying of a girl — probably no more than four — who we learned later had slammed her hand in a car door. The door to her room was wide open as they treated her, and, frankly, it was very upsetting hearing her in so much pain while the staff didn’t close her door nor did they try and make her more comfortable.
After having no dinner and having to interact with a lot of emotionless people, I’d really like to never go to this emergency room again.

11pm Sunday night. Brought my roommate to the ER with a dog bite that won’t stop bleeding. 2 hour wait. We sit down so she can fill out her paperwork and I notice a big gross dead roach under my chair.
This is the end of my review.

Muy mal servicio traje a mi hija que se golpeó en la escuela y ya son mas de 3 horas esperando que llamen para que la revisen y nada de nada ya pregunte. 3 veces por que se me hace demasiado el tiempo de espera como se pasan de vergas como tardan en serio que decepción no vuelvo a recomendar a káiser permanente muy mal servicio el día de hoy

Never again will I go to Panorama City Kaiser.
The patient care was horrible from check in to the Doctor.
Although if all you need is a quick fix of morphine and a prescription for pain killers this is the place to go.
The Doctor I got just wanted to make me go away with pain killers. To his surprise I’m not a fan of pain meds. POS Doctor!

We love Kaiser. This is where I was born long ago, although it was in the old building, where our first daughter was born almost 2 years ago, and where my son will be born next year. Every time we come here we have a good experience (although, I was quite annoyed recently at finding out about the change in parking spots for pregnant mothers-​now on 2^nd floor so the physicians can park on 1^st floor). This was very disappointing.
The accomodations in the L&D rooms are amazing. Plenty of space, there’s a couch for the spouse, TV, very comfortable. Nurses are all great, very attentive and helpful. They all seem to like their jobs which is always a great sign. The perinatal services they offer at Kaiser are so fantastic and comprehensive, and they are always at no extra cost. We knew this was the case beforehand, which is why we switched to Kaiser before getting pregnant. It was definitely a great decision.
My Dad has also come here for a couple procedures in the last few years and the quality of service and expertise of the doctors is always top notch. My Dad has always been made to feel comfortable here, and has always received excellent care.
I would recommend Kaiser to anyone, especially for perinatal care!

A fulfilled weekend lead to urgent care:)
Thank you Kaiser staffs for the quick and great service. From the hilarious receptionist who cracked funny jokes to the doc who stayed overtime to help me.
Thank you:)