Tails Up Pet Care

Having Tails Up as out puppy partner has made all the difference in our puppy’s training and happiness. (As well as our own!!!) Reliable, professional, caring.
We highly recommend this program to puppy owners who want quality in home care. Tails Up has been with us since we brought Coco home at 9 weeks, with heartworm and a tummy upset.
Our Tails up team – Julia, our #1 pet sitter and Lucy, the owner, have got us covered.
We planned together for an EVER CHANGING schedule of coverage and puppy visits, including a 2 week period when we were in the UK. No complaints.
Thanks very much, Tails Up.

Lucy was amazing in helping me have coverage for my new puppy. I was in a slight panic b. c I had a new puppy arriving and my plans for doggie day care fell through at the last minute. Lucy was busy but spent a good amount of time on the phone with me to help problem solve. She sent Angie my way and she has been a perfect fit. She came over late on a Sunday night to meet the puppy before starting to help us on a Monday. Angie knew that I was nervous about leaving the puppy at home and she sent reassuring texts and photos after seeing him. She has been kind and thorough and tidy. She helps with doggie clean up and the house looks great when we arrive home. I am so glad that she has clicked well with Riley (my puppy) and he is happy to see her each day. Lucy has created a great and reliable business with excellent workers. I feel so fortunate to have found her. Of note, her help for me has been in Menlo Park.

Lucy was incredible helpful with answering all my questions and finding me someone to watch my 13 week old puppy. Her colleague Claudia was kind, professional and immediately bonded with my puppy. She would send me updates throughout the day and offered good pet care and training recommendations.
I highly recommend them to anyone who wants their dog to be taken care of by people who will love them as much as you do.

I came to Lucy with a major problem: My sweet, patient and loyal black lab had gained 15lbs in the past two years, due to a new baby and move to the burbs. Sluggish and depressed, she was miserable and I was ready to award myself «worst pet owner of the last two years» award. Instead of decreasing the amount of food Lady ate, we determined we would increase her fun, which is where Lucy came in. I can easily walk/​hike Lady, but she needed some serious big dog playtime. Lucy organizes doggie playgroups at the local off-​leash dog parks most days of the weeks, and provides pick-​up/​drop-​off. Lady is always so excited to see Lucy, and comes home from different adventures exhausted and happy every time. After 3 months, she is a different dog! More active, happier, pants less, and is 10 lbs lighter!!! Lucy and her crew have been wonderful partners in getting my dog back to her former healthier self. Thank you Lucy!

So how does Lucy get 5 stars when I haven’t even used her service? Not yet, and maybe never because of logistics, but I still can give her the highest recommendations for the following reasons: She answered my queries promptly and professionally. I had an unusualequest for late evening dog sitting, and she she was happy to accommodate me. My newly adopted dog was having separation issues and she took the time for a get-​acquainted meeting which involved me leaving for awhile for no charge AND THEN I had to cancel 15 minutes after I was due to arrive, offered to pay her anyway but she said no that’s OK.
When my life lets me use a dog sitter in Menlo Park I will definitely give her a call. You should too.

Lucy has been walking our dog since she was a puppy and she has always been very reliable and incredibly friendly! She also does petsitting which has worked out great. Our dog loves Lucy– she is always so excited when Lucy comes to pick her up!

I hired Lucy to walk my dog. I did not anticipate that Lucy would also work on traning my dog (to sit and not to jump on people). This was a wonderful and unexpected side benefit! Moreover, after watching Lucy interact with my dog, I learned some training techniques myself.

We have been using Tails Up for about a year and really like them. They are totally professional and Lucy goes beyond what’s required in pet sitting. — We had a last minute escape by one of our cats as we were pulling out of the driveway for the airport. I called Lucy later and told her and she got him back inside and got back to me, so I knew he was safe! I would definitely recommend them!

Whenever we go out of town, we can count on Lucy or one of her reliable staff to take care of Biscuit, Sasha, and Sylvester (a dog and two cats). If a staff member will be the one to do the vacation care, she always brings that person to meet us first so that we know our pets will feel comfortable them. Tails up for Lucy!

Lucy has been walking our two very energetic Vizsla’s for several years. She has also done pet sitting for us. We couldn’t be happier. Finding a dog walker is always stressfully, especially if your dogs live for their walks. Lucy has always been professional, prompt, and reliable and most importantly the dogs love her.
It has meant a great deal to us to know our dogs are well cared for during the day… I give Lucy our highest recommendation.

Lucy is a godsend! I don’t know what we would do without her. She takes our lab for a playdate at least once a week and she always comes home happy — and exhausted!
Lucy Madaffari is a fun, wonderful, trust-​worthy person. I highly recommend her.