Diva Dogs Inc.

My dog, Salty, has always been so scared of groomers, four-​paws to the floor, tail between the legs, and a rather determined look of «I would rather die.» Jerel came, took extra time to comfort my dog, was very kind and gentle. The grooming was great and my dog was not traumatized for the first time ever. Thank you, thank you! I love you and my Salty is a HUGE fan!

Just tried to make an appointment for a large breed dog. I was quoted $ 210…I have never heard of such a price to groom a dog. It is unfortunate since we are actively looking for a long term grooming solution. Does anyone have a recommendation?

We have used Diva Dogs three times now to groom our 2 Mini Aussies and have found their services perfect. The dogs seem to like them and the haircuts were always what we asked for. They are curteous and no complaints here.

We used Cindy to take care of our 3 ½ month old puppy while we were traveling for about 2 weeks. We returned to find our pup healthy and happy. Cindy was great to deal with. She also sent us e-​mail updates with photos while we were traveling.

I should have written this ages ago, but I wanted to write to recommend Diva Dogs. I have been with them for almost 2 years now and it has always been great. Cindy and Jerel are great and spending the time necessary with the pups and have always worked with me whenever I need to change the schedule or figure out last minute dog walking/​sitting options.
Highly recommended.

Diva Dogs is fantastic! Cindy was easy to contact through email as well as phone. She and Jerel walked by dogs (three of them) while my family and I was celebrating a wedding for the weekend at the Cypress Hotel. The hotel had recommended DIVA DOGS.
Cindy also leaves Doggie Scoop Updates regarding you pet on their daily act ivies and walks. We had three dogs and I was a bit worried about my 18 year old miniature dachshund, however, he was perfectly fine. This was my first time I had ever used a dog service and I truly would recommend DIVA DOGS..

Don’t use Diva Dogs!!! Beware Diva Dogs!
Need i say more.
Cindy said: «Since you have chosen to make this a public notice, I will be contacting my Grooming Business Owners network immediately to warn them, as well as my lawyer. »

They were an hour late for our mobile grooming appointment, yet still charged me a $ 25.00 travel fee. Their policy is also to charge a cancellation fee of $ 25.00, yet if they are an hour late, they still charge you as if your time is not as valuable as theirs. They shaved my dog completely, without letting me know this was going to happen. My dog doesn’t even smell fresh like he had a bath. My dog is totally uncomfortable with his terrible haircut and he has not acted like himself since. To top everything off, they charged me $ 10.00 for my dog supposedly pooping on the counter that they groom on. As if «Diva Dogs» is not a business where dogs will poop when they are scared. All in all I paid $ 120.00 for a terribly shaved dog, who doesn’t smell fresh, with an extra hour of MY time gone, waiting on them to arrive with a supposedly «more convenient» service. WE will never return and for your sanity, i recommend that you don’t either. When calling to discuss this matter with the owner (Cindy), she was totally rude and even began to yell at me. What an inappropriate way to run a business, especially involving pets (which should bring such joy to our lives) For all you Unilocalers, please read further down at the other negative review, don’t find yourselves dealing with what we had to.

Diva Dogs basically saved my sanity and my house. We used Cindy’s Puppy Play and Train services when we first brought our yellow lab puppy home last year. Cindy started working with her daily from age 10 weeks through age 18 weeks. It was the BEST thing we could have done with our puppy at that age for so many reasons:
1) It’s a CRITICAL socialization/​training period. These are the weeks that can drastically affect how a dog will be for the rest of their life if something is done «right» or «wrong».
2) Cindy would come to our house and either train her there, or take her to her house to train. This meant puppy was getting potty breaks and sanity/​play breaks while we were at work all day long.
3) Frequently the training included playtime with 1 – 2 other puppies so in addition to getting great training, our puppy was pooped by the time Cindy would drop her off at home and would sleep until we got home!
4) Even though we were in training classes ourselves (in addition to Diva Dogs)…having a puppy is HARD WORK and we didn’t always have time to work with her. But she’d get her training by working with Cindy every day so we didn’t «fail» our classes. :-\
5) Cindy was very flexible with our schedule. If I didn’t need her to come 1 day (if I was sick, or it was a holiday), we could skip and add the day to the end of her training so that we’d still do the full 40 days. Plus, she did her best to accommodate our schedule. It was best for us to have her get puppy late morning/​mid-​day and Cindy more often than not could oblige.
6) In addition to the training and socialization with other puppies our puppy got exposure to grooming (Cindy exposed her to 2 separate grooming «experiences» to get her used to the idea — free of charge) and even got to go on a field trip to the beach (also free of charge/​ie: already paid for in the training package).
7) Cindy would come over for «review» sessions a few times during the 8 weeks to show us what she was working on — so that we could also work with her on similar things (sit/​down/​stand, retrieve, go to your bed, stay, leave it etc.)
8) Finally — at the end of the training Cindy presented us with not only a certificate for our puppy, but a CD full of pictures she’d taken of her while training and a printed booklet of some of those pictures demonstrating her 8 weeks! SO THOUGHTFUL!
Exactly 1 year later, our little yellow lab is no longer so «little». But boy is she well socialized and behaved. She loves EVERYONE and is a very polite «player». She knows when to play and when to back off. She knows how to engage and how to get herself out of a situation she’s not enjoying — without getting aggressive. We of course have continued to work with her — but she’s very well trained. She can stay for minutes at a time. This is not all due to Cindy of course, but she was a huge contributor along our path to «a wonderful dog». As my professional dog trainer friend told us recently: «You did everything right.» And that would include using Cindy to train her as a baby…
I HIGHLY recommend Diva Dogs — particularly the Puppy Play and Train program. At that age, your puppy is too young to go to doggie daycare while you work and could be extremely destructive if left at home on their own. So it’s just a BRILLIANT thing to do with her: exercise and learning all while you go about your own day! And door to door service! The experience, while certainly not inexpensive — was still invaluable. We are absolutely not one of those «rich/​affluent Peninsula couples» who have all the money in the world to throw around on dog care. But it’s a fantastic investment in your dog’s behavior and I’d do it again in a heartbeat…

I made an appointment for my 2 Cavalier King Charles to be groomed by Diva Dog“s mobile grooming service. They were 2 hours late. They groomed both dogs in 1 ½ hours. If anyone has Cavaleir’s, you know they are small but have a lot of hair. Usually it takes 2 – 3 hours to groom them well. My dogs had been groomed 3 weeks earlier so they were not dirty, just in need a a bath and brushing. Diva Dog’s groomer cut off 3 inches of my male Cavalier’s ears, and in one place cut his hair to the scalp. They charged $ 150.00. I would never let Diva Dog’s touch my dogs again. Petco is better and that is not saying much.

I’m in love with diva dogs… Cindy and Jerel have been lifesavers on more than one occasion. First off, if you have a puppy, you must enroll them in the ‘puppy play and train’ class. It was perfect, I went to work each morning, Cindy would come shortly thereafter and pick up my little pup, take him out and about, train him, socialize him, and drop him off after much activity. So lovely to come home after a long day at work to a puppy that is happy, laid back and tired… bored puppies are troublemakers (!) and this class kept my pup both physically and mentally engaged.
Really, this saved me so, so much in headaches and frustrations.
On to the grooming. Jerel is great, the dogs love him, and again… huge time saver. He comes to the house picks the pup up, cleans and cuts, returns better than new! And he does great cuts too… I have a labradoodle and on more than one occasion people at the dog park have commented to the über-​cuteness of the cut.
If you’re thinking about it, do get your diva on! All dogs deserve to be treated like rock stars, and after one time, you’ll be hooked.

Diva Dogs has been grooming our dog for a few months now. A few weeks ago we got an email notice that our price for grooming the same dog was going up, from $ 100.00 to $ 140.00. That’s a 40% increase which I feel is quite a leap. Two days ago Jerel (an owner and the groomer) came to groom our dog and I thought it was only fair to mention to him that I thought the 40% cost increase was a bit steep. After all, I feel it’s better for customers to voice their feedback directly to a business, be it positive or negative. He took my comments to Cindy (his wife, and the other owner) and she sent me a defensive email regarding my comment about pricing to Jerel. I responded, clarifying my comment and giving my reasons for my thoughts. She sent another defensive email stating that she feels her rates are fair. I replied again that I didn’t mean to make her defensive but felt it was only fair for me to give them feedback personally, good or bad. At this point my topic was not the pricing but my being able communicate my thoughts. She then called my house and left a message that she didn’t want to have multiple emails discussing the price and sent an email (another one!) that she was no longer servicing our dog. When I called her back as she requested (and left a message) I reminded her that I did not even send the original email. Knowing that emails can set the wrong tone, I told Jerel in person. It was Cindy who sent emails and I was replying to her.
I feel it’s completely unprofessional for someone to refuse to do service for you when you provide honest feedback. And I was never impolite. Cindy got defensive, sent emails my way (which I politely responded to) and then complained that she didn’t want emails discussing the subject and cancelled the remaining grooming appointments. It’s so frustrating communicating with this company.
I would be happy to provide the emails (written by her and replied to by me) upon request so that you can see for yourself that my tone was not impolite and her response was unwarranted.

Well just like Jessie J.‘s dogs, my dog isn’t a diva either … he’s a DIVO! At least now he is. And it’s all due to Diva Dogs Mobile Grooming.
Jerel did a fantastic job on him and he’s a different dog now! Jerel showed up at our house at about 8:40am for our 8:30am appointment and I took Duffy down to meet him. Right away I could see that Jerel was very kind with him and got him started on the groom while I finished up the paperwork. Then I stayed in the van and helped/​watched the magic happen!
Jerel did everything for the groom — cleaned hair out of the paws and ears, clipped and filed his nails, trimmed any tangles out of his hair, and brushed him out fully. He then washed him twice, gave him a blueberry facial (free for the first time, +$ 5 after that), and then blew him dry and cut his hair. He then freshened his breath (doggy mints), and made sure the cut was perfect. And while he did all this he gave me some tips on tools and things to do to maintain Duff’s coat.
Duffy’s transformation from homeless dog to frou frou posh pup was AMAZING! See the before and after pics I added for proof!
He is INSANELY CUTE now, really.
Now people who didn’t give my dog the time of day are always commenting on how CUTE he is! They don’t just want to own a dog now, they want to own MY dog!
I really hope it doesn’t go to his head. It’s already big enough (size wise) as it is. :P
One thing to note: Diva Dogs doesn’t travel very far any more due to rising fuel prices — so they only serve Los Altos, Mountain View, and Sunnyvale.
They also charged me a $ 25 travel fee even though I live in Sunnyvale, and I’m not sure why … so I will be emailing them to inquire. More info to come on that. The groom itself was $ 80.
And even though I think that Diva Dogs is pricey, I have to admit that they are thorough. And Cindy is very good on responding via email about booking appointments and any other questions.
Diva Dogs is just so diva and divo-​tastic!

um, so my dogs aren’t exactly «diva’s» like in the sense of cher and beyonce– satchmo is more like an old diana ross, the kind of diva that has a bad weave and will bite your head off if you look at him the wrong way. rosie is more like britney spears– born in the sticks yet likes to rock bright pink rhinestone baby doll t’s that say «that’s hot» while she has food and dirt all up in her scruffy beard. so needless to say, my little divas need some grooming from time to time. i have taken them to about 37 different groomers and every time they look different, i also have to endure the two of them riding in the car with me jumping from seat to seat actin’ a fool while i try to navigate traffic. a mobile groomer seemed like the best fit for us.
first of all diva dogs website is the cutest thing EVER, major points there and when i called i spoke with cindy who was very nice and got me on the schedule right away. her hubby jerel showed up this morning ready to rock with the coolest conversion van i’ve ever seen. seriously it looked like diana and britney were going to be receiving massages and facials after their haircuts! jerel did a great job, even with my squirmy weirdos and they were barely traumatized! it is absolutely worth the little extra money for the convenience of having them come to you and the lowered stress on your babies. now if i could only get daniel from the los gatos beauty bar to do house calls… maybe bring me a pizza while he’s at it…