Public Storage

Everything was going well until I got a notice a few weeks ago of a 28% increase in my storage fee. Then about 2 weeks after that I get a notice the property access hours are being changed from 6 a.m. to 9 p.m. Monday through Friday to 9:30 a.m. to 5:30 p.m. Monday through Friday. This is ridiculous. Why did they do this? Is it because they have had security issues outside of office hours and they have a lousy security system?
I transferred my stuff over there from Security Public Storage in Martinez because it was a better deal and I needed to save some money. Now I’m sorry I did. They enticed me with a cheaper rate and then shot the rate up 28% and decreased the access hours to a time frame that makes my stuff inaccessible to me during the week due to my work hours. Security Public Storage in Martinez is a much nicer facility, a more secure facility, it’s in a much safer area, and every storage unit is individually alarmed. The storage units at Public Storage on Buchannan are not individually alarmed.

I’ve been alright with this Storage group for awhile… but I’m about done.
2 weeks ago I got notice that my 6.5×10 unit was going up to $ 175 a month.
The same unit is $ 132 to start fresh.
Now? I receive a letter stating that the gate hours will now CLOSE AT SIX PM!
Well that’s just about freaking useless for those of us with JOBS. I am barely back to Concord by 5:30 most days, God forbid I go home to change OUT of work clothes first if I need to grab something.
So looking forward to getting my belongings out of this situation.

Deena was very knowledgable regarding what size storage space I was in need of. The process was quick and all my questions were answered.

Arrived there today and discovered that my car’s window was smashed. Glass on the ground, too. Management didn’t notice anything unusual. So much for their walk throughs. Barbed wire on their fence is missing in several locations along the perimeter fencing. Rates keep going up for «maintenance». Really? (I have stored my car there on and off for five years. No problems until two months ago. Someone stole one of my windshield wipers. Same to the car next to mine.)

This location is not safe! This week, the lock housing on multiple units was sheered because the metal was too soft. The «Super strong» lock from Public Storage wasn’t touched because the door mount was so weak a bolt cutter could tear it loose. This time they had plenty of time to go through boxes and took about 10, leaving a mess. BTW no camera surveillance («recordings don’t go back that far» — there aren’t any!!). I have had my unit for many years, broken into twice in the last year. Before that twice in 10 years and they didn’t touch anything — so I think it was the manager’s mistaken entry.
The facility is one of the biggest in Public Storage, problems with break-​ins especially in the last year. The «onsite» is apparently not «onsite» anymore. Don’t count on insurance either, regional manager has been difficult any time I have dealt with him.

Was transferring units the other day and was assisted by the girl working there she was very helpful and made the process clear and easy for me! This is the type of customer service that keeps me renting here! Nicole definitely gave ¹⁰⁄₁₀ service for me!

Please please please please avoid public storage. They are horrible I was lied to! They told me they had camras, on site managers/​property managers that do their jobs in making sure everything is safe. They talked me into buying one of their locks, saying that I can’t get anything better. It is the #1 lock (it looked secure). I was gone for 4 months, I showed up to get the stuff out of my storage unit to move all way across country to Virginia. When my husband opened our storage unit, everything was gone! everything was brand new! still in the boxes, our wedding gifts, Christmas gift, band new couch, dinning room table and chairs, everything was gone! How could they not notice that someone was in someone else’s storage unit taking everything! I owned this unit for a year! These people knew mine and my husbands face. When I ask them for the time login to view and their cameras, they told me that their time log doesn’t go back that far and that their cameras were just updated, so they don’t go back that far as well. The Insurance company doesn’t want to cover me because they say that they only cover burglary which is forced entry and my lock (that I bought from Public Storage) wasn’t damaged because it was picked they will not cover me. That is over $ 3,000 almost 4,000 gone just like that the Public Storage won’t help me, the insurance company won’t help me and now everything my husband and I own is gone. It’s like I was rapped and violated and nobody’s helping me to get my stuff back. Public Storage won’t do anything about their fault cloks and they won’t stop selling them so that this won’t happen to anyone else. The insurance company won’t cover me. So I’m fucked and now I have to take this to small claims court. So please before you sign an agreement with a storage unit (public storage)(mine was 150 south Buchanan Pacheco Ca unit 32) please do not buy one of their locks and please make sure and make them prove to you that they have cameras surrounding the units. Kristen and Kevin Schulte are horrible people and deserve to lose their jobs. (This was probably and inside job done by them).

I read some of the reviews here, but I have to say that my experience has been nothing but good so far. I appreciate the good customer service they provide and I’ve had no problems or issues arise. Great place!

I was very pleased with the service provided by Heather. She was very organized and took me through the signing process very quickly. Heather was also very friendly and personable. The facility looks well maintained and is conveniently located to Martinez which we needed.
I would definitely use them again in the future.

I chose them because of advertised prices being lower than others in the area. I only needed the smallest unit possible, and they have a 3X4. The advertized price per month is $ 55 (though in October, when I was searching it said $ 43, with an undisclosed $ 11 minimum for insurance which you found out about upon calling). So okay, it’s $ 55/​month. Supposedly you get the first month for $ 1. Hahaha. Stupid sucker! For the first month being $ 1, we ended up being charged $ 75.52. How? I still don’t know, and I’m trying to figure it out. We live in New York, but have some stuff a friend could no longer store for us, so we asked her to rent the unit. Again, what we were told was that even though they advertise the $ 1 for the first month, total move in cost would be $ 23 ($ 1 for first month plus a one time $ 22 fee). Of course, let’s not forget those one time fees! Then when our friend showed up to rent the unit they charged her a mandatory $ 20 for a lock. So now we are at $ 43…but still not even close to $ 75.52, which we ended up paying. I feel that this is a completely dishonest operation, avoid them if you can. After you find out about the insurance costs, and as a matter of fact with their amended prices now published on their website, they are really not any cheaper than other places in that area.

They raise the rent every time you turn around… it’s ridiculous. You ask for a smaller storage and they tell you it is going to be the same price you are already paying. It’s a rip off if you ask me and I have stored my stuff for a couple of years now. Can’t wait to be done with it.

Have not stored things in years. I feel my personal belongings are safe and managed well at this site. Always CLEAN, Kristen is organized and personal. I feel comfortable in dealing with this storage location. Well done, folks!

Bought my boxes and everything I needed to help my move easier. Was in and out in no time. Seems that Kristen knew I was in sort of a hurry to get out & get going.
Thank you Kristen!

I am giving this place a 5 rating only because of Kristen, a responsible and a great manager. One night around 7pm I noticed the Lock assembly was broken duo to rusting and I had no way of locking my unit! My business partner was able to get a hold on Kristen and she showed up within minutes with her husband and their baby in the car and she and her husband worked for three hours and applied a solid temporary fix to my unit which a week later got replaced by an authorized vendor.
Thanks Kristen!

My experience has been great. The onsite staff was very helpful from the onset. I called and explained what I needed. They set me up with a reasonably priced unit. To top it off the location is quite close to me. I definitely recommend using them.

We called about renting a unit and was invited to come in when we were available to move-​in to sign paperwork and get started. When we arrived we were greeted by friendly staff who provided a variety of units around the property for us to pick from. While signing the agreement all of our questions were answered clearly. We are getting ready to move-​out at this time as we no longer need the space, and it was as easy as calling to let them know when we would be finished moving all of our stuff out.
If we ever need to store things again we will definitely be using this site. Everything was easy and well explained!

I have been renting a storage unit at a cost of $ 287.00 per month for the past 13 months. Unable to turn the lights on, I contacted The front office I was questioned as to why I needed electricity in the unit as tenants were prohibited from utilizing the outlets located within each space. I informed her I was unable to SEE and was told to speak with the property Manager. The Property Manager arrived on he scene and informed me that they were experiencing electrical problems on my block after a technician had made some changes to the exterior motion sensor lighting. He informed me that he had no estimate for when this would be repaired and that I should feel free to purchase my own battery operated lighting fixture if I required visibility.
When vacating the unit, I cleaned and swept up. I left 2 sealed and tied hefty bags of crumpled white packing paper weighing not more than 2 lbs. each in the unit. I contacted the facility to surrender the unit and was informed they would not allow me to surrender my lease until the two bags of paper were removed. I informed them that I was out of town on business and would not be able to physically return to the property for more than a week. I asked if someone could just take the two bags to the garbage for me as a customer service courtesy and was flatly denied.
When I returned from my trip a week later I went to the facility to take the two bags to the trash and discovered I had been locked out and my gate code would no longer work. I contacted the office the next day to see what was going on and was informed that in response to my request to surrender the unit they had cleaned out the two bags and were going to keep the full months automatic deduction from my checking account for the month of August as a «cleaning fee».
In response I told them I was there to clean it out before mid month but could not gain access and that I should be refunded at minimum 50% of the per diem interest etc. to which the response was that since they already cleaned out the unit cleaning fee still applied and no refund or prorating of August rents would be applied.
$ 286.00 for carrying two bags of crumpled paper about 25 feet. I am contacting the corporate offices to confirm if they can legally keep an automatic pmt. deduction designated as lease pmt. for a separately assessed punative fee.
The lack of Customer Service can only be overshadowed by the condescending attitudes of the staff and management at this facility.
DEFINITELY NOT RECOMMENDED… try Affordable Storage in Pacheco instead.

So I was so happy with the «super» online deal I got. When I move storage units (a week later of my initial booking). They took away the 50%off on the first month and increased my rent (not the $ 5 additional offered on line) but $ 12 per month more. I was very disappointment of the lack of customer services, unclear business strategy to ambushed clients to a really bad rental agreement. I e-​mail corporate and still waiting to hear back from them. I do not mind paying for a service, but based on the deals all over the area for rental storage places, I would have got a better deal anywhere else. I feel truly scammed and ambushed by the whole situation. I can’t wait to get my stuff out of that place.
So now I’m paying full rent (no discount at all –even when they have $ 1 first month on-​site discount– they didn’t want to honor that either). After I switch of storage units the whole attitude changed when I try to understand their fees.
I might just have to take this matter to the Best business Bureau. Again, this is not a matter of money, more to customer service and deceiving matter.

The service was so friendly and professional. When I saw the size of the unit I was going to rent initially it was too small so they recommended the next size unit and I was able to move my stuff in that day. The unit was clean, easily accessible.
The $ 1 for the first month was NOT available. It sort of tricks you into renting and if you don’t get a large unit the discount does not apply. They did give me half off the first month but I still feel that it is not completely honest.
Other than that it is a good place to store your stuff.

I pay them. They store my stuff. Can’t really go wrong. I picked this Public Storage because it’s cheaper than the ones in Concord/​Walnut Creek.
The only complaint I have is that you have to put in the gate code to get in AND out. I think that coming out there should be a sensor to automatically open the gate.