Pacheco Mini Storage

Wow. Do not rent a uhaul from here. Got my mileage wrong, gave me attitude for having them fix it THEN CHARGED ME FOR THE GAS! I went 13 miles and has it back in under an hour. Again, HORRIBLE CUSTOMER SERVICE. Do not rent from here.

This should not be a uhaul location. They don’t have an after hours drop off, so if you work during the day you will be hard pressed to return the vehicle. This works to their advantage by giving them ample opportunities to charge for extra days. The phone number they list on their receipt goes unanswered often and they blatantly lied claiming they did not have any messages, when I did leave one. Use a different location if you need a truck, I certainly wouldn’t try this place for storage either after my uhaul experience.

Very poor experience. Deliberately rude and unhelpful staff. One of the women behind the counter seemed to relish being as rude as possible.
Locations like these cause Uhaul’s reputation to suffer. My experience at this location was in such contrast to my excellent experience at the Laurelwood, Santa Clara pickup location that I am surprised that both locations are a part of the same Uhaul company.
This location’s abusive service really made me regret renting a Uhaul. If you have to rent a Uhaul truck, it’s worth driving a few more miles to another location to avoid threatening customer service and no-​fault surcharges.

This review is for Melinda. I just had the pleasure of working with her for my uhaul rental. She was very nice to me and my son. She helped me with everything! You are awesome Ms. Melinda.

The entire experience was like going back in time to a creepy trailer park in the back hills of Kentucky and expecting customer cordial customer service. It ain’t happening! The woman behind the counter communicated with grunts and as few words as necessary. Her attitude seemed to be, take it or leave it. Not one of the 3 people sitting around behind the counter looked the least interested in the business. Too bad I needed the truck to move some new furniture.

you can Changed the whole staff. Everyone there was unprofessional. No greeting, people on there cell phones, they wanted the customer to do there own job duties and the associate Had complete attitude and Threaten to refuse service. when asked could you come out with us to check the truck she refused bc she got mad and didn’t want to do her job. The employee refused to come out with us and check the truck for any damages and then stormed out with the clip bored and said wait here I’ll do it. She didn’t wait for us we was left behind, we were confused! As we were walking to the truck she walked around the truck and came back in. We acknowledge we have never been treated like this at any other u-​haul place. The associate said «why did you come here then“she also made a racist comment. I asked was this a family establishment and she said Why? Because I’m White. I was very appaled and didn’t have no idea where that comment came from. I’m a African American and that was very disrespectful. That is un expectable, When ask to speak to the manager the associate that was ringing me up lied and said she’s out side, when we asked the other associate was she the manager she acknowledge she wasn’t here today. This establishment is rude and doesn’t show good customer service at all. I will never Come here again! I definitely won’t recommend anybody. Pacheco mini storage get a F in my book.

Insanely bad customer service by the blond woman in her 50’s, younger woman and Hispanic man, who was probably not even an employee but felt comfortable enough behind the counter to speak rudely to customers. They were belligerent, bullying, condescending, argumentative and downright rude. We had contracted to rent a large truck to move houses and upon pick up was met with three employees who immediately attacked because we were late. However we WERE NOT TOLD that we had a specific pick up time. We said early afternoon. All three people behind the counter were rude, at one point even asking if I knew what noon meant. Unfortunately, I had not looked up Unilocal reviews before attempting to use their service. DO NOT USE THIS BUSINESS.

DO NOT PATRONIZE — HORRIBLE EXPERIENCE HERE!
Very much agree with Rhonda T.‘s assessment and review below. Rented here ourselves 4 months back and only now catching up on Unilocal.Long story short, upon returning the truck after our move, «Melinda» misread the odometer, which in turn showed us driving 26 miles more than we actually had and costing us an additional $ 7. When I pointed out the discrepancy, she actually threw a fit and insulted me, saying, «You got a special price on the rental rate so you should just be thankful!» Shocked, I informed her that I was trying to keep my costs down for the move and every mile and penny counted to me. She huffed and puffed while she reentered the numbers on the computer and printed out a new invoice, and grabbed the old one from the counter to void it… actually complaining about having to DO HER JOB, despite the mistake being hers! While doing so, she threatened me with, «See if you ever get a discounted rate in here again… we’ll just have to remember you next time.»
Wow, just wow!
I phoned U-​Haul Customer Service when I got home and filed a formal complaint. Even the rep couldn’t believe such behavior. Being a Sunday, I heard back from the District Manager the next day. He was very apologetic for her actions and my experience, insisting such behavior is not the U-​Haul way. He was going to contact the independent owner and meet with that location’s crew, and schedule retraining and a skills tune-​up for them. He refunded $ 10 to my credit card without my asking, which represented about 33% of my total bill.
Rather than utilizing an independent U-​Haul dealer like a mini-​storage or service station again, I will be renting from CORPORATE U-​Haul centers (like the one on Monument Blvd. in Concord) from now on, from which I’ve had consistently outstanding experiences 8 – 10 times in the past. Good luck!

Amazing customer service. I’ve been complaining about U-haul’s customer service for years having bad experiences in Sacramento, Concord, and a few other locations. Please take notes on this location. I was in and out quickly even thought I was 3^rd in line on a busy holiday weekend. They staff was amazingly efficient, humorous, and helpful. I wish you could bottle what they do and transfer it everywhere in that company. Thank you again. You’ve completely changed my mind about U-​haul and made moving a little less painful than it otherwise would have been.

We arrived at Pacheco Mini Storage to drop off our UHaul rental truck and were promptly treated very badly by some woman who didn’t introduce herself, she just bolted out of her trailer and grabbed the keys from my husband’s hand. I apologized for parking in the handicapped parking and asked where else I could park and she ignored me and walked away. I asked her name and she said (in a very hostile tone, and angry face) that she was Melinda, the Manager. She was offended that I had asked at all. She had another girl in tow with her. We returned to the trailer/​office, which was loaded with about five people just sitting around-​men and women. I was then told by Melinda (again, this is the «Manager») that the previous place hadn’t done the paperwork properly and that it was MY problem, and that she would have to call them and correct their paperwork errors (clearly an expert on this paperwork business). I offered to call them directly right that minute (they had said to call at the pick up location should there be any issues), but Melinda would have no part of it. She told me she wouldn’t «make a big deal about it», which was big of her since we were returning the truck with MORE gas than we left with. How professional of her! She raised her voice and argued about everything. When I called the office later to ask for the owner’s name, she and her «posse» that answer the phone (someone who said she was Ann) were giggling in the background, laughed and said the owner’s name is «Tim Kris, but that he never returns phone calls, that they can’t even get ahold of him, and that he only shows up when he feels like it». They gave me an 866 number, laughed and hung up. The 866 number is answered out of Oakland and they told me Tim Kris is on vacation and will be back on Monday, August 26^th and will call me then. I’ll hold my breath.
Frankly I can’t begin to imagine why UHaul hasn’t hired this woman for Customer Service Training and promoted her to the Corporate level-​such service and attitude!
All I wanted was to be treated politely. I don’t think that is unreasonable.
But remember that when you file a negative review on any site, these people have my address, phone number and other information. Should I have ANY problems over the next few weeks/​months, I will be very concerned.

Bottom line: this place is a complete and utter joke. I rented a U-​Haul truck there yesterday. I got there just after they opened at 10 and there were a few other people in line ahead of me waiting. They had two people there working– a younger woman and a middle aged lady with glasses. The entire time, neither one of them so much as looked in the direction of anyone waiting, let alone say «We’ll be with you in just a minute.»
The younger employee seemed completely indifferent to doing her job and being there (to be as kind as possible). The older woman, however, was one of the nastiest people I have ever had the displeasure of dealing with. She got ornery with a guy in front of me who was simply asking why his price was so much higher than what he was quoted online. The excuse given by this woman was «we don’t get any information from U-​Haul.» That’s it.
She then walked outside for a moment and upon returning very rudely told me to move my car because I was blocking someone from leaving. Well, fair enough there but: 1) her tone was snotty at best, and 2) because their yard is so tiny there was nowhere else to park. Apparently she felt it was just fine for the car who had parked just next to me to do so whilst blocking every one of their actual parking spots.
I learned that as I was outside moving my car as Miss Grumpypants had demanded, she had literally screamed at some poor innocent older man (yes, a customer as well) for doing nothing other than asking when he would be acknowledged and helped. He had been standing there waiting longer than any of us and because he wanted to rent two actual storage units (you know, their supposed main business) as well as a truck, he got barked at. The younger woman ended up helping him and upon being asked by the man if he could follow her outside to see which storage units he would be getting replied «uhh…yeah…I guess.» Contrast that with a place like Public Storage (who has two locations nearby, each within 2 miles of this place), where they will take it upon themselves to show you available units and let you select the one (s) you want.
I am telling anyone reading this right now– go somewhere else unless you are a masochist who enjoys being treated like a second class citizen. Perhaps the older woman (Brenda or Melinda is it?) was having a rough morning but I have heard other horror stories about people facing her wrath and, in any event, there is no excuse for treating people who help sustain that dump afloat like garbage.
If you need a U-​Haul truck, do yourself a huge favor and rent it from a corporate location, or at least the place out on Monument Blvd. in Concord. I will never go near this place again.

I’ve rented UHauls twice from this place and have had no problems. Quick, fast, and easy. Even received a a better rate than expected!

My truck was not there for pickup at the reserved time. They called the guy and told him his 4 hours were up. He showed up late. They told me the gas was full, but I checked and it was not full. So I told them I would not sign the «full gas» form. They said if I didn’t they would call the last renter and tell him to come back and fill up the tank. I told them that would take another half hour at least, and that I had plans, people waiting, and that I had reserved the truck and it was already late. The manager, Malinda, began yelling — yes, yelling — that I was lucky I even got the truck. She said the last guy could have kept it 24 hours for the same price. I repeated I had a reservation and that the last guy only had it for 4 hours. She yelled again that I was lucky I was even getting a truck. I asked for the owner’s name. She yelled that she was the manager. I again asked for the owner’s name. She screamed «The owner doesn’t even want U-​Haul here so that won’t do you no good.» I strongly recommend that you do not use this location.

I rented a 10′ box truck to make a few trips locally. The rental process was fine, but 4 hours later after only the first trip, the check engine light in the van came on. Thankfully, I was almost home, and parked the vehicle.
I tried to call them to ask what to do, but they closed at 5pm, so I left a message. I had to call the official uhaul 800 number and ask what to do, and they sent out a mechanic to look at the van. He inspected it, and said there was nothing he could fix then and there, and to just drop the van back off in the morning at the location I rented it from. He did however notice that there was a brake light out, and the dash lights in the van didn’t work (so it would have been difficult to drive at night anyway).
I received a call in the morning from Pacheco mini storage asking about the van, and I told them the situation. They thanked me for not risking further damage to the van (did NOT apologize for the inconvenience), and said to drop it off at the scheduled time.
I get there a few hours later, and talk to a middle aged woman with blonde hair. I tell her what’s happened, and she takes the keys and inspects the van. She returns, and then tells me that I still owe the total price of the rental, plus $ 25 for «failing to clean the back of the van», which had been done before (and checked JUST prior to walking into the facility).
I asked why I should be charged for renting a van that broke down on me halfway through the moving process, and she said it was «because I denied the safe coverage» option, and still technically had the vehicle for 24 hours and made a trip (it sounded like she was just trying to come up with an excuse). Then she told me, she’d waive the $ 25 cleaning fee as a «discount». Gee, thanks.
The thing that pissed me off the most? Not one apology. No, «I’m sorry for the inconvenience», no sympathetic demeanor towards the problem, nothing. Like it’s my fault the truck broke down. Unbelievable.
I filed a claim with Uhaul for a refund.
Will still probably rent from Uhaul again, but make sure it’s at a corporate location.
Will never deal with Pacheco mini storage again.

I like this storage place. Rates seem competitive. They have U-​Haul trucks for rent if you need them. Family run.
The only drawback is there hours are somewhat limited, and you can only come in when the front gate is open: no card/​key access at other times.