Central Self Storage

I have had my storage at this facility for over 10 years and aside from the occasional billing glitch I have been happy. I would have given them 5 stars if the rent increase were not like clockwork.

Clean except for mice. Management changes over frequently; some are good some not.
Just received notice of yet another rate increase (2^nd in less than 3 years). Thinking about moving.

The place is nice and clean, well secured, but. . the management stinks. The young chick at the desk has no personality and should be a mortician. She is cold as ice and just about as helpful. The guy that is there is great and very helpful, but after my encounters with the witch, I don’t want to even think about renting there.
There is always junk cars out front of the office so there is no place to park to pay your bill. The kiosh that they have installed is not user friendly and of little help. Too many time it is closed when ist says it should be open. The old managers Deanne and Eric were tops. Too bad. Hope they lose all their renters.

I have had a storage unit (5×10) here for several years. The good things about this place is:
1. It is near Highway 4 and I-​680
2. The units can be environmentally controlled. In other words, when it is 100 degrees outside in Concord, inside your unit it is AC cooled (if you select one)
3. They have a variety of units
4. Some units have a nearby outlet. So there are many businesses that use this place as their warehouse for their business.
5. When you move in, you can use their free 14 foot move-​in truck for the day.
6. They usually have a move in special rate
7. Full security system
8. Not cramped between the outside units so there is room to maneuver
9. No upstairs, so don’t have to go up/​down an elevator like some storage locations, which can really slow your move-​in/​out
10. They accept UPS shipments for you, and if you give them your lock access, they will put the items into your unit for you
11. Rick. Not the manager, but helpful and efficient
12. It is clean and well maintained, with decent construction.
The bad things about this place are:
1. I don’t like anyone but Rick. Deanne, who used to be the manager was great, but she moved to New York.
2. There is only someone in the office 10 — 6. Access by code is 7 — 7, however.
3. If you call outside of 10 — 6, you will get their HQ answering service. They are very polite, but they can’t do much for you, just pass along a message.
4. They are not the cheapest.
You can pay less per month at the nearby other storage places. But one just has mini units, and both aren’t very clean and well kept in my opinion, and they don’t have the a/​c option, which can be important if anything you own can’t stand 120 degree heat inside the unit during the summer.

First I came in here and Natalie showed me several units. I put a deposit down on an inside unit yet when I came back the one they had reserved was an outside unit that was more expensive. Rick acted like he was the manager and said he would reserve two units so I could choose which one I wanted when my Pod was dropped off. When I called back to confirm my pod was being dropped off Natalie said Rick didn’t have the authority to do what he did and she had nothing reserved for me and couldn’t give me my deposit back. This was a horrible experience and I ended up getting a better deal at self storage down the street.

i had a terrible experience with this Company!
I called to see if they had any units available and if i could come by to LOOK at one to see if it would be big enough for what I needed to store, Rick told me that I needed to put down a $ 20 deposit to hold the RESERVATION!, so I gave him my credit card number. About an hour later I called back to cancel my RESERVATION and to get a refund for the $ 20, Natalie the manager told me that she wouldnt give the deposit back, I told her i didnt rent a storage unit, I only made a RESERVATION to look at it, I didnt step foot on their property nor did I sign any papers, she was very rude and said «well Im sorry I cant refund the deposit.»