Steak ‘n Shake

Love the hamburgers here but the service is a little on the slow side! I see too many workers just standing. Around talking instead of tending to their tables!

I order hot dog for my son and it was the most terrible hot dog in the world. I order taco salad and they brought this after de burgers.
And please is a little dirty.

Very poor costumer service, the girl taking the order «Esmerly» was very rude and disrespectful at the moment of taking our order, it wasn’t a very pleasant experience. At the moment I ask for her name she gave me a dirty look and started breathing hard, not a very nice thing to do. This young lady couldn’t even say «thank you». I’m not satisfied at all for the service.

Horrible ! Idk why I always give it a second and third try … !!! Every time I go there it’s dead and it takes them 20 minutes to ask for our drink order, I’ve been a server for 3 years and that’s unacceptable !!! Never going again…

We left after waiting for 10 minutes. Over half the restaurant was empty and they were not really seating people. The line got out the door so we left. The food is not good enough for an hour wait because people don’t want to do their job

Although steak n Shake is another chain, they do have great burgers and shakes. My lunch time favorite is the original double and cheese with a bowl of chili. The prices are affordable and food is good. A great burger joint with good shakes. Sometimes slow service is the only negative.

Always slow service everytime I come here. Its the nearest one where I live.
For some reason the employees dont understand that if theres no customers, theres no paycheck for them. They need to work on their service.
I stood in line for a couple minutes on a Friday night while FIVE, THATS RIGHT, FIVE EMPLOYEES just looked at the growing line and never greeted us. They chatted away while trying to avoid eye contact. Two employees walked past the line without saying anything.
It was the final straw, I left.

The food were great but the service was non existence. We have a server named Donna. First she made us wait forever for our water. And then when the food came, brought by another person. some fries fell off the plate, no apologize. My husband never got his sweet ice tea. When we were done we had to wait 20+ mins for her to check on us. She was too busy tending other (Caucasian) guests who came after us and restocking to even acknowledge that we’ve been done for awhile. She even made eye contact with me and my son but still ignoring us. We were about to order shakes and other food to go but since she took so long, we changed our mind. When Donna finally came to see us, we told her that. No apologize, she just said that’s fine. Wow. Worse customer service ever!!!

Dirty, slow, no service — ordered and ended walking out after an hour! No manager would even come to our table! We have always enjoyed the shakes, but the service at this occasion left me wondering where was the beef? I have had excellent food and service at other locations — not this one!

Awful service. Stood around waiting to be seated 15 minutes (we were just ignored, they attempted to avoid eye contact) and after being seated, no one came by to take drink orders or even check on us after another 15 minutes. We got up and left and went to chick fil a next door. Such a huge difference. So much for a fast food place.

I love the burgers from SnS but, the service is usually slow and gets the order wrong. Milkshakes are great here and nothing better than a burger and a shake.

Horrific service, ridiculously long wait to be seated & even longer wait to get our food. The servers all seem to clearly hate their jobs. No customer service whatsoever. I ordered the melt sandwich on sourdough bread which was actually served on white sliced bread with cold cheese. Best of all a server just spilled a milkshake on the floor and so far it’s been 15 minutes and nobody seems to know how to use a mop. Save your money & time. Go elsewhere!

Where do I begin with this service? First let me say that we came in to be seated, someone greeted us promptly only for her to walk away to check on a table, which she never did. We waited for 15 minutes to get a table. Then it took 40 to order and get our food. But my sister in law order was wrong, so that took another 20 minutes. Then it took 25 minutes to get our check. Another 10 minutes because they got the checks. I usually go to the one in Alabaster, AL but I am out of town. I will never go to that place when I am back in town.

Don’t even bother coming here. You’ll be waiting at the drive thru for 20 minutes and nobody will ask to take your order. Horrible customer service. I wish there was a zero star button.

Horrible service drive thru and inside. No one knows anything when u ask them what’s taking so long. They either need a new staff or management team altogether to revap the over all customer service experience and turn around time when it comes to timely service.
Each and every time I go there it’s one horrible experience after a next. I will not be returning to this establishment anymore. Very sad!

Come in and order 2 shakes. Sat wait 25 min
2 other people order after me got there shakes 20 min. Worst place on this planet! Don’t go there. Horrible service!
Worst service I have ever experienced

8 minutes in the drive thru
Sloppy frisco melt
Rude customer service…
Never going back

Love Steak And Shake. Especially the $ 4 menu which covers a lot of different burger types. This place is also open ²⁴⁄₇ with happy hour available in the middle of the night.
Shakes never disappoint here and the price won’t send you to the poor house.
Also kids eat free here on weekends with a purchase of an adult meal.
Service can be slow sometimes however I normally don’t have a bad experience here with it.

Just left here. Food was good as usual and the prices are reasonable but the service is just AWFUL AWFUL AWFUL. Our son finished his kids meal and wanted a cheeseburger but our waitress had just dropped the check off when she brought our meals and never came back. We had 2 empty cups for pretty much the entire meal. And we left there thirsty and my son is still hungry. Went up to pay and still never found our server.
We go to steak and shake somewhat regularly and always have the same problem — good food and terrible service.

20 minutes to get through a drive through. All I wanted was a shake and I had a sleeping baby with me so didn’t want to take him out of the car. Well he woke up in the car anyway so I would have been better just going in. But by that time, I was stuck in the line. I get they cook everything fresh, but if you have a drive through it shouldn’t take 20 minutes.
The shake was good, next time I’ll go in