Pigtails & Crewcuts

The simple addition of brightly-​colored chairs and a train set do not make a salon child-​oriented. Patience, care, and tact do. This is NOT a children’s salon.
One of the only verbal interactions the stylist had with us was to insult another child in the salon. It was quite jarring, considering the child was nearby, and it was a cruel comment about the size of the child’s ears.
Another strange practice was that the stylist sprayed our children’s heads and faces with a mister, paying little to no attention to their eyes and face. I tried to ignore this, and allow her to complete the haircut. However, I nearly leapt from my seat when the stylist grabbed my two year old child’s head with both hands and pulled (to the point that the stylist’s arms were shaking against my daughter’s resistance) in order to get her to look up. The look of shock in my daughter’s eyes was a bit heart wrenching. I have NEVER seen such treatment of a child at a salon. Needless to say, we firmly asked that she stop this.
After all of this, the haircuts were rushed and uneven. I was quite unhappy all-​around.

Yeah, this place is pretty bad. The stylist had no idea how to calm down a squirmy 3 old. I’m not expecting a miracle but the lady clearly wasn’t comfortable with kids.

Came on the recommendation of another parent and they were right! We had a great experience today. We’d had some challenges cutting my son’s hair at home but the stylist did an excellent job of cutting his hair and keeping him calm. Loved how great his hair looked afterwards and the smile on his face! As for some of the negative reviews, they can be a little understaffed at times which might explain the hair, but it is a haircut shop, and it was clean when we were there.

My son had a difficult time with haircuts, and someone suggested this place. I called ahead and told them that he was a tough customer and asked if they thought they could handle him. The person on the phone told me that this would be no problem; they dealt with fussy two year-​olds all the time. «Has he been here before?» she asked. When I said no, she replied, «He’ll love it here.»
I brought him in and repeated what I said on the phone to the stylist. Immediately, she got defensive. «I’m not a child psychologist,» she said. I should have simply turned and left, but I drove all the way out to Orland Park, so I decided to just kind of laugh it off. Once my son sat in the airplane seat, he began tearing up. Mind you, he wasn’t throwing a tantrum or yelling, but simply crying. She made no attempt to win his trust or to calm him down (and I would expect her to do so for the price of the haircut). This frustrated the stylist, who was not the warmest person. She kept dabbing his cheeks, and for whatever reason, this made him cry harder. After a few minutes, he was bawling, and the stylist had completely lost her composure. «Is he gonna keep crying? I can’t do this if he’s crying!»
I asked her if she could just trim it quickly. «I don’t know if I can,» she said, and then repeated herself for good measure. I suggested that I try to calm my son down; her response was to walk away without saying a word. She disappeared somewhere, and a few minutes later, another stylist took over and finished the haircut without adding to the scene.
Whatever. The little guy got his haircut, and I was relieved it was over.
When I went to the front desk to pay, the original stylist was waiting for me. As I reached the desk, she began ranting: «I’m not trained to deal with the problems every little kid has when they come in here and it’s hard to go from one client to the next when they’re totally different people and the parents are standing there staring at you and…» She went on like this for about a minute, but I can’t remember what she said, because I was thinking, «I’ll never come here again.»
And I haven’t.

I brought my son for his first haircut and was really disappointed! I had my other son with us and told the girl I wanted it similar to my older son’s hair, but longer. She cut it way shorter and she cut more off the top than on the sides! I am no pro, but I would cut my older son’s hair for awhile and totally could’ve done my 1 yr olds, but wanted that «1^st haircut» experience with him like my older son received (which was done elsewhere, should’ve gone back there even though it was further). When I got home I had to even out his hair so that the sides were not longer than the top. I was so angry that I didn’t realize it while I was there! I will NOT be going back!
Expected more, especially because of how expensive they are!

Horrible Horrible Horrible!!!
I am so disappointed in this place I went there the other morning with my 16 month old son and the lady first was not friendly at all my son got a little sad and she started getting flustered and barely cut his hair first she made both sides uneven then went too high in the back u can still see his hair line mark and didn’t even cut his bangs which is what I wanted I only went there since I was right in the area and decided to give it a try well I have been taking my 2.5 year old daughter and my son to Cool cuts 4 kids in orland and should have stuck to there so when I got home I called cool cuts 4 kids and talked to Denise she is the one who has done my kids hair in the past and she had me come in the next morning and she fixed him up perfectly and I will never ever go to anyone but Denise from cool cuts 4 kids she is the best! So do not waste your time going to pigtails and crew cuts you will have to get it fixed!!!’

got my daughter’s haircut. the stylist was very friendly and did a great job keeping my daughter calm. only reasons for 3 stars: it seemed a little dirty… a lot of hair on the floor and guest coaches, and they play one movie on all the TVs. some other kid cutting places have TVs for each station and kids can pick their own movie. I’ll commend them for their toy selection when my daughter was all done. also got a nice detangler from their product selection.

SO DISAPPOINTED!!!
I used to bring my daughter here all the time. The stylist we liked no longer works there so we started seeing whoever was available.
The last couple of haircuts we got werent even. They were longer on one side and had pieces of hair missed at the bottom and they keep cutting my daughters bangs too short! We wont be returning anymore after the last couple of times being so awful. The lady cutting my girls hair was really rude when I asked about the bangs being evened out and then she just kept taking them shorter and now they’re way too short. She was very rough with my daughter and spoke to me very unprofessionally. The last time we tried to go, I walked in around 5:30 (they close at 7) and the woman behind the desk told me that she had an appointment coming in and that she couldn’t take us tonight. They close at 7. How could they not have time to do my daughters hair that night when the salon was completely empty and she was sitting behind the desk on her phone?
After that I googled kids haircut places and found a place just down the street called Cool Cuts For Kids and took her straight there. They did a much better job. They were busy and not able to take me right away but we only waited about 10 minutes, and this was the week before Christmas. They were busier and had more stylists working. My son was with me and saw how much fun his sister was having so we got him his first haircut, too. They even gave us a cute certificate and a magnet that said MY FIRST HAIRCUT. So cute.
If you’re thinking of coming to Pigtails and Crewcuts, don’t. There is a much more friendly place down the street (cool cuts for kids. its by whole foods), and they’ll take you in a timely manner weather they’re busy or not. They also give you a great haircut and make sure you like it before removing your child from the haircut chair.