Petco

Groomed our dog. They did not make him smell good, cut his fur to the skin in places, and scratched his abdomen. Completed the online review of dissatisfaction, and was advised a manager would call. No one ever called. The lack of concern from leadership really trickles down to everyone it seems.

Shop here often. Their prices are high on many items. I usually only buy frozen fish food. The big problem with petco is that it’s a big, wealthy company that can afford to pay low salaries, understaff during the morning/​evening and not worry about people not coming back. The people who work here are friendly and some of them are very good at what they do.

Don’t buy birds from petco. I have owned an Amazon parrot for 24 years and many other smaller birds. A few months ago I purchased a quaker parrot for my son from petco. At the store I was handed a paper and receipt and took the bird home. It became obvious the bird was not hand raised, but it was young. It was nervous in the store but had hope it would be better one on one. No. It has cage aggression, is territorial and it’s only come around a little since working with it. If it’s out of the cage it always tries to go right back. If I had no prior knowledge of parrots things may have ended badly for this little bird. The paper I was given was a sales receipt had no information about age or the breeder, which confirms my suspicion that it came from a breeding mill, which yes, is like a puppy mill. And the manager promised me he would find the paperwork and get back to me. He never did. Is it even legal to sell an animal with no paperwork like that? Petco does not educate owners about parrot care. Parrots bite, chew and scream. As I write this my Amazon is cuddling with me, yet trying to bite holes in my sweater. But they are intelligent and wonderful creatures. But you have to know that a parrot can live to be 100 years old depending on size. They also sell cute red eared sliders-​water turtles-​which live for 50 years and get to be as large as dinner plates. Then people turn them loose outside and play havoc with local turtles and damaging the local ecosystem. But petco isn’t telling people that either. Don’t buy any animal from petco. They support irresposible breeding practices that contribute to the neglect, abandonment and death of thousands of animals a year. Rescue an animal and know what you are commiting to before you adopt. If you do but from a pet store, don’t go to a chain and learn about where they get there animals from. I won’t shop petco again.

Out of the many Petco locations I have been to, this location is smaller but it is nicely taken care of and the customer service is nice.
We took our time shopping around and noticed it was very clean and well taken care of. The cages of all the little animals were clean and they all had fresh food and water. The fish section was super clean and well organized. They have any sick fish separated in other tanks and marked. I’ve seen a lot of stores not care and the tanks are dirty. The cat toy section was actually really nice here. They have a wide variety of the scratching boards our cats like to use, they had all kinds of different shapes and sizes. They are normally hard to find! The food here is pretty overpriced so I suggest visiting a grocery store unless you have coupons or get lots of discounts with your reward card.

I’ve had my dog (English Cocker) here for clip & clean off & on for a few years. Quality is normally ok. Pup seemed to like going here. However I setup an appointment a week in advance. Friday 0800. Gal said that was ok. I showed up and waited for 5+ minutes. Nobody! Cost for my small dog averages about $ 75. I’ll try some place else.

I went to percolate today. Picked up my gravel in the fish department. Politely waited by the couple getting helped. They were the only other two in the fish. As normal a random bulk of people show up. Well… Here come 45 minutes of waiting and I’m still never getting picked to be helped. Well I put that by as hey they’re just busy. Until it became me making eye contact and giving a wave only to have the person next to me picked. I was starting to feel funny about that. But as the last one left in the fish department after an hour and 20 people later the young man decides it’s ok that I exit. Still patiently and politely I ask the the remaining bamboo shrimp. Everything being fine he picks one out. I mentioned actually I was after all of them. He snaps «yo should have told me can’t you see I got a small bag». Now as bad as my temper is I still said nothing. He went to find somebody else to help me as I must be intolerable. An older woman comes about and is much more polite. She tells me there are nine bamboo shrimp and asks how big of a tank I have. I respond a well established 8 year old planted 55 with very few small cleaning fish. She scolded me that people re going to be upset that I came in here and took all the shrimp. Some people have been waiting eagerly. While I’m sure they have I am one of them and I only need to buy those one time in a long while. She also remarked many people come in not knowing what’s what with the fish. Well yes fine I understand. I wish they could be fish nuts too but it’s a business not a specialist club. So hey I have my gravel and I have the shrimp and two hours later I am headed for the checkout and salvaaaattiiiooooonnn. Wrong. Here’s the kid with the smart mouth again. Already sneering and shaking his head at me. Side note I’ve been a fisherman for 14 years I don’t actually have to take any of this. But. I was taught to be polite. So I stand through him holding up my purchase above his head to make fun of my stupidity with the other checkout lines. This kid also tried to force me to buy bamboo because they are bamboo shrimp and they need it… Dude… No… Wrong they don’t use it for anything. They just need some spots to perch. So they can filter feed in the current. So one last sneer and at me and «pfffftt» and «chuckle» mix he walks away from me before I even have my hands on my items.
Thank you for making it personal petco.

Grooming service terrible. The first person we spoke with seemed like she did not want to be there nor care less about helping us. We paid to have our dog’s nails done but told only the back nails could be done due to their no muzzle policy. We should then be refunded half since we only got half of the service we paid for.

This petco sucks. Not only were we waiting 30 minutes for someone to speak to before we bought a fish tank we had someone at the register call them 3 times. Finally 2 people came over, they said they will be with us in 1 second. They then both went to someone else and started helping them. When I asked them if it takes 2 people to assist 1 customer Jacob (apparently a manager) said he was just about to help us. That’s real convenient when someone confronts you about it. You suck Jacob.

They do a very good job grooming, I just think their prices are too high. I have a medium size dog who needs grooming 4x a year. She is seven, so she’s been groomed a LOT, and I usually paid 60 – 65 for a full groom down in the SF area (where prices tend to be higher than Olympia). This Petco charged $ 78, which is really high. On the plus side, they have extended hours, so you can get your dog groomed late in the day and on Sundays, the salon is very clean, and the groomers are really nice, one of them does show dogs, so she really knows her stuff.

Alright, so in general: this is one of the nicer looking Petcos I’ve been in. It’s clean and the staff seems attentive and I always find the products I’m looking for.
What knocks it down so many stars is the DEAD FISH.
Out of the three times I’ve been here looking for fish medication or décor with my grandmother, we stop to look at the fish. One time we counted, and there were ten dead bettas in cups. We told the worker and moved on, only to see when we came back that they were still sitting on the shelves.
Besides that, if you look in there tanks as a whole, they seem disinclined to get the dead fish out of there. In one tank I counted three dead tetras, already half eaten by the ghost shrimp. So obviously they had been there in awhile. I also noticed dead fish in most of the other tanks. I didn’t even bother pointing them out considering that removing dead bettas was already too challenging to deal with for the «fish experts»

I am a regular customer at Petco. It’s CLEAN, the employees are HELPFUL and FRIENDLY, and they have GREAT PRICES. Our dog loves going into the store, and immediately gets excited when we go to get her groomed. By far our favorite pet store!

Your typical Petco in a strip mall. I go here every now and then to see the rescue dogs up for adoption, which are usually there on Saturdays or Sundays. The store itself seems to have most anything you could want for your pet, plus they have an in-​house groomer.

Wow. This was the most disgusting Petco I’ve ever been to. The strong aroma of animal poo permeated the store and hit you like a bullet train upon entering. The bathrooms were out of toilet paper and when I told one of the people that work there, she just shrugged and walked away. After that I was even more disgusted and didn’t touch a thing as I ran out of the store as fast as I could! I don’t mind driving all the way to Petsmart in Lacey to avoid this craphole!

I have recently acquired some ferritos (my made up word for ferrets). Long story short, I’m taking care of them long term for a friend. I have never entered a Petco and honestly the store freaks me out a bit because it is so big and chain like and animals are involved. I just feel like something fishy is going on there. (no pun intended).
That said the ferret owner gave me a gift card to Petco to buy supplies for the ferritos. So I entered the mega store. This is what is has going for it… it is clean! Most pet stores look like the pets get out on a regular basis and poop all over the floor and then the employees to a halfass job trying to clean it. Good job Petco for being clean and orderly!
I was impressed. I get Kitty litter for the ferritos, they have an area of bulk litter. Woohoo now I don’t have to keep collecting containers.
I will note that I did some research on prices of some things and Petco is a bit pricey. However it is a quick and easy place to go. I guess that is a good trade off.