Quest Diagnostics

I made an early appointment for the suite 103 on the first floor. I was serviced quickly and efficiently.

Quest ALWAYS takes forever to get results back. Not sure why I went in last week, as the same thing happened again. Doc told me test results would take 2 – 3 days. Lab tech told me test results would take 2 – 3 days. Its been over a week, and no test results. The people at the lab were pleasant enough, for not making eye contact. Today I spent a good 45 minutes in a phone tree before I got a human, who transferred me to a message saying the office was closed, during stated business hours. I’m not going back. No results. No humans. No business.

This place is terrible. Despite booking a reservation two days in advance they claim not to take reservations. 45 minutes of waiting to pee in a cup is ridiculous.

Awful, awful, awful. I called quest to make an appointment ahead of time to get a pre-​employment drug screen done. They directed me to suite 103, instead of 1110 (which is walk in only). When I arrived, the lady in 103 told me they do not do drug screens there, followed by a blank stare. Suite 103 was completely empty. So she directs me to suite 1110, where there is over an hour wait to be seen. Terribly slow service, and complete waste of resources, to have one lab completely empty. Also, they should have told me on the phone that you cannot make an appointment for drug screens.

The staff that there is is friendly and competent, but Quest is seriously understaffed. That results in often long waits. The by Appointment only facility will take more than one appointment for a given tie slot without allocating staff to cover. They used to have administrative clerks up front to take care of that work but now they shifted those tasks onto the phlebotomists, further reducing the flow through. They have also been known to lose requisitions for tests. I suspet it’s as good as it gets.

I made an appointment (on the internet) for 8:45am and was seen in the office on the first floor. I give 5 stars to the phlebotomist, a black woman with (I believe) braids. She was excellent. I have very deep veins and she found them easily. I didn’t even feel the needle go in. She was very professional, calm and had everything under control. Unfortunately, I give zero stars to the corporation. They usually only have one person at each location. It is literally impossible for one person to do the job. They have to answer the phone, check in patients, make sure their equipment is in place, clean up and who knows what else. Of course, they get backed up and the patients get angry. This is very unfair to the employees and the patients. The simple solution is to have two people working at once, but that might cut into the CEO’s multi-​million dollar bonus.

Impossible to get a live person on the phone. Went here for drug screening required for a new job. Phone and website say hours when screening is done, but these hours are incorrect. Staff in office are apathetic. Got the feeling everyone here hates their job. Avoid this place if possible.

RUN, RUN FAST AWAY FROM QUEST DIAGNOSTICS. Don’t try and make an appointment with Quest, I did and spent an hour and still do not have an appointment.
BY PHONE: FORGET IT!!! You will Never get to speak to a person no matter what you do!
BY COMPUTER: FORGET IT!!! It gave me an appointment and then the email they sent said they messed up and I had to do it again. I tried but the time I had requested was gone, was it somebody else in the time slot or ME??? No way to know. NO ONE TO TALK TO!!!
One would have to DRIVE down to where they physically are to speak to a person. I needed to know when I took my last test since Medicare will only pay every three months— NO ONE TO TALK TO!!!
IF you like ATT then you’ll love quest, they are run the same way. Treat their customers like dirt. Don’t say I didn’t warn you.

Rude staff. A stressful environment. Projected wait time until I’m seen for a lab test: 30 minutes. Actually wait time: 60 minutes. Either make an appointment ahead of time, come early in the morning, or do not come at all.

Okay, taking a drug test for a job is something you *need* to do, so I wouldn’t exactly consider myself a «customer» here. Their «service» is okay, as long as you don’t call them on the phone. Pretty nice in person, and they gave me a bunch of water and let me sit around and read magazines until I could pee in a cup. But seriously, don’t call Quest Diagnostics on the phone, they are MIA.

Horrible. Unprofessional during a drug screen. The software was not working and the worker was laughing and trying to make light of it. Drug screens are no fun even when you know you have nothing to worry about and I did not appreciate the woman’s unprofessional and inconsiderate behavior. She almost forgot to give me my id back and made me sit 15 minutes after signing and then said «oh you can go.» Well thanks for wasting my time. And they gave me no information about when I would get my results back. Nothing. And now I am trying to call and there is no reception, only a phone directory.

3300 Webster, Oakland
This morning I stood in line for 17 minutes with about 20 other people waiting for someone to come to the desk & wait on us; I finally left. I just needed to drop something off.
Last week I had made an «appointment» at the «appointment only» office and waited for an hour before anyone waited on me. Then the lab tech couldn’t find my doctor’s e-​lab-​slip in the computer.
Quest has really gone down the tubes! No time or effort for customer satisfaction. «Beancounters running the place,» as my husband says.

Fast and friendly service at 8 o’clock in the morning. Clean and comfortable waiting room. Convenient parking and location. Recommend

This place is appointment only. I arrived right on time, and had to wait maybe 5 minutes for other patients to get their paper work done. Deb took me right after that and it wasn’t my first time so paperwork was minimal. She was efficient, friendly, and most importantly, very light hands and I barely felt the needle at all — an it’s a somewhat fat needle.
I was going to enter all that in their in-​house review website but the survey was cumbersome and their server crashed so I’m putting the review on Unilocal instead.
Thanks Deb!

No one likes getting blood drawn, but if I had to do it again, I would definitely choose Quest Diagnostics — Webster Street location ! Scheduling an appointment was simple and easy! My experience at the facility couldn’t have been any more positive. I had an appointment set for 8am, arrived 10 minutes early and the lab technician took me in immediately rather than having me wait until my scheduled appointment — this allowed me to get to work on time so I was extremely appreciative of the efficiency provided. Cathy, the lab technician, was TERRIFIC!!! She was professional, quick, and friendly! She had such positive energy which really helped put me at ease!

I went this morning to get some lab work done. I had gone online the night before and setup an appointment for 7:30. I got there just before and there was no one waiting. Orlandia greeted me and we took care of the paperwork. She then did the blood draw which could not have gone smoother. I was on my way to work 10 minutes later. I will note that this is the appointment only office located on the ground floor in suite 103 not the one on the 11^th floor.

It’s hit or miss with this Quest.
I really like Keun, one of the front desk people. She’s taken my blood & administered a test. She’s super chill & easy to talk to & makes me feel so much better about being sick & getting tests done.
But I’ve also gotten some pretty cranky people here, too.
(I’ve never made an apt and have always gotten in with less than 15 minutes of wait. I usually go in the middle of the day, though.)

I made an appointment online for 10am. I showed up at 9:50, there was no line and was helped immediately by friendly staff. The phlebotomist J.G. was professional and did a quick and painless blood draw. The Quest central phone based appointment and feedback systems were both clunky and hard to use but this facility itself was very well run.

Generally, I can expect long waits and a waiting room full of people when I go to the Quest location in San Pablo. So I made an early appointment at 8am on Thursday and arrived 15 min early to try and beat the crowd.
Completely empty.
Katherine (great name: D) promptly checked me in and had all the paperwork and testing completed within minutes. By 8am, I was all set to go.
The only thing that sucks is they don’t have a parking lot. I paid for a little over an hour… ended up giving my paid ticket to a guy who was about to pay.
Good deeds: P