Petco

So I’m patiently waiting outside in my car since 8:45am and we adopted a kitten from animal welfare league, he ran out of wet food so I decided I would try petco while I was there get my dog some pedigree (wet to mix with her dry), I walked the aisles for 15 solid minutes, no luck and nobody in sight to assist consumers with only 2 people in store and 3 employees working. I finally find cat/​dog food and it’s on sale (not pedigree) get to register and was told without my petco card because I’m new to the system I wouldn’t be able to get sale prices, if that’s the case I’m not paying a dollar each for small cans of cat food, it’s ok I tell her if I’m not in the system I’ll go somewhere else (maybe somewhere that has my dogs food) quickly she says I’ll use a temp card.:.shouldn’t that be the case regardless? If someone forgets a card shouldn’t they use a temp card? Don’t you want to save your customers $ or you trying to buy another vacation home for corporate? It’s not like it’s going in your pocket! (Btw the card is a piece of paper that comes inside a brochure) I most likely won’t be back and kinda sorry I didn’t go to pet supplies plus.

I usually go there to buy my dogs food and thought I’d get them groomed too. Very disappointed they charged me a lot for a half a** job. Never going back to get them groomed there.

This place has just done went down, I would get my dog groomed here quite often for many years, I would always tip, I thought me and my dog were appreciated, I guess not, I had an appointment here yesterday, No one called or anything, I went there and Jeannette was not there In which she was supposed to have been, I thought that was mighty rude, I will never go back again… Thanks Petco for nothing

The staff at this store tries to assist you in any way they can. Sue, is always cheerful. Patrick is informed on all departments. The grooming staff tries to make your dogs experience a good one. I have a very hard dog to groom and they get the job done every time. I’ve seen them tackle a wide variety of dogs.

I usually buy my pet supplies at Pet Supplies Plus but have stopped in here on occasion to pick up a few things. It’s a typical pet supply store. I can’t comment on any groomers or obedience classes there but as far as food and collars and other pet things it seems like they have a good selection and a nice staff. Parking lot is a little tricky.

This is one of the worst Petco’s I’ve been too. The service is horrible. The aquarium area is HORRID (I feel sorry for the fish). The place is small, poorly organized and arranged, and just an overall bad shopping experience. When going into other locations, I’m amazed at how modern, organized, well stocked, and informed the employees are. Why can’t this location be more like those? They never have what you need (everything needs to be ordered). Nothing is ever on sale (go into different locations and there are sales galore). Also, I went in yesterday, trying to purchase a bag of Halo for my cat after running some errands, and I wasn’t allowed to use my digital coupon, via my phone app. They claimed that they’ve changed their policy and that I would have to print it out!!! Like really? In 2014? When I called the customer service rep today to verify that, she hadn’t heard anything about it.
My cat loves Solistia canned and Halo Grain-​Free Dry and this is the only store in the area that carries it (that I know of). I will definitely start buying from the Whole Foods in Tinley Park from now on. I’m just gonna go past this Petco.

I recently visited the store to check the saltwater stock and I left disappointed and angry about the condition of the fish tanks, it’s ridiculous the were full of slime and the fish and corals seen to be in bad conditions I bought a clownfish from there before and only lasted for a couple days. But see for yourself.

I am with Larry. I have a one year old Golden retriever. He is so well trained and is going through the pet therapy (yes, like the ones in hospitals) program. Everybody loves him and he loves people. We took him here for a shave because he was having trouble blowing his winter coat because of the strange weather we had. (Cold in May then 95 degrees… poor pup). I went here also because years ago my other dog was so scared and would shake/​poop but their groomers were amazing towards her. These ladies were middle aged women who had some whites (knowledge) to show. Today our dog wasn’t done within the 3 – 4 hours time limit that they gave us. They were shocked that we came in after 4.5 hours. He was not even shaved yet and they said it was because he was afraid of the dryers. Fine. So we went shopping around and I see the aide (not the groomer Sara who was kind) pulling my dog’s back leg then puts him into a headlock. The dog didn’t like the shaver’s sound by his ears. When Sara tried to use the shaver the aide would pull at his other ear. My husband got fed up. We understand that is a terribly loud noise for a young/​non deaf (by aging) dog. The dog calmed down when we sat and watched and my husband gave him the sit/​stay commands. They didn’t even want us to do that but guess what? The grooming went by fast that way. We had to tell them to use the scissors to trim around his ears instead of the shaver. Really? That is common sense. When my dog «smiled» at me I realized that his gums were bleeding by the aide’s side. I had to ask what happened and nobody had an answer. I am not trying to be an overprotective dog owner but this was a hot mess scene. On top of it, we got charged an extra $ 6 for the aide to pull and make my dog bleed. Maybe the young girls are good with dogs that weigh less that 30 lbs but I am sure not going back here again. I miss the middle aged women who took great care of my 50+ lbs dog who was beyond petrified of the groomers. Obviously they are long gone and have better paying jobs.

Can I leave a –5 star review? We have a pure breed Bouvier Des Flanders, who is perfect from his snout to his tail. We took him there for his second cut, the first one was okay but the second oh my god! Apparently the groomers tend to take the easy way out by completely shaving dogs. They told my fiancé that our dog was matted which is complete BS because we groom him every other day. If anything his coat was worse the first time we took him. It’s really upsetting to see what they’ve done to my dog, our dog is so beautiful that when we walked him people pulled over in their cars to come talk to us to see what kind of dog he is and compliment how good looking he is. Apparently there was another lady in there who had the same issue, they told the lady that because her dogs ears were matted, they shaved him completely. They have lost our business which is a shame because it’s only a block away from my house. If you have a show quality dog, do not have them groom your puppy.

Great store the staff is always helpful. Word to the wise Sunday mornings they do cheap vaccinations AKA long lines down the isle, might be best to wait till 1pm on Sunday for a major shopping spree.

Bought my new kitty last week from the adoption center.
The staff was kind and you can tell they want only the best for the animals. They gave us advice on what’s the best foods n litters.
I love our new cat Loretta aka Zoe.

Overall OK for me. I mainly buy treats and bones for my pups because they are priced fairly. Everything else is on the expensive side so I stick to Walmart for dog food, beds, toys, and what not. The staff is usually friendly but haven’t tested their knowledge since I don’t need their opinions for the treats and bones.

If you love your pets please do not bring them here for grooming. I have never seen a more unorganized and incompetent operation. Not only are they negligent to your pets their customer service is obscene. We will NEVER be returning

What a dump! Petco is pretty trashy to begin with but this location takes the urinal cake! I would never step foot in here again and that’s sad as I used to go here often a decade ago when I lived in the area.
Visited: October 12, 2011

What kind of operation confirms your grooming appointment for Sunday morning (made 2 weeks in advance) then calls you at 5 o’clock the night before and says ‘oh, there was a scheduling mixup, we have to cancel your appointment for tomorrow’. A really sloppy one, that’s what we’re talking about. Amateur hour over there. Lost our business, complaint on it’s way to corporate office. Go ahead and look up my name, you’ll figure it out pretty easily.

I got my Teddy Bear Hamster here and the service was amazingand the hamster is very nice and was not at all trammatized or scared. But on another ocasion we got some cat food and went home to open it and there were maggots in it. EWW! We no longer by animal food from there.

Compared to Pet Smart, Petco really is number 1; however, it doesn’t come without a price (and price is what I am referring to). While they do have MUCH more inventory than Pet Smart (yes, I am one of those crazy ppl who loves to dress little doggies up in awesome outfits– the more ridiculous the better), the prices are just outrageous.
I mean, can their pet food become anymore expensive than it already is?!

I love this place. I had bought all my fish supplies here. They will also test your water for free. The prices are pretty much right on the money. But they don’t ever have sales on anything that I need. I had a fish ate a couple of the underwater frogs. So I came here to get more. There was a sticker on the tank that said they were under observation. I peeled the sticker off and bought both of them. I guess I should have waited. One jumped out of the tank and I found him about 6 weeks later all dried up. And the other one ate a fish the same size as him and died. I didn’t know that marine life could be so psychotic that they needed to be observed?