PetSmart

My review is on the grooming salon.
I had called to make a first time appointment for my puppy to get a bath and get checked for fleas because I suspected he had them. They were very friendly and helpful over the phone and explained how they would get rid of them if it turned out he had them.
The day I took my boy in, they were friendly and happy to take him from me. They told me that he’d be ready in 2 – 3 hours and they would call me when he’s done. They only took an hour. The girl that called me told me that he didn’t have fleas and asked if I still wanted them to apply the preventative medicine. I said no and went to pick him up. It took forever for the girl to get me my receipt to go pay up front. My puppy was clean but not completely dry. He was damp. Which is fine I guess. But, a couple of days later, we noticed that what we had suspected were fleas, really WERE fleas. Petsmart told me they checked and that he didn’t have any!
My dog is crazy with baths and on the «report» they gave me when I picked him up said he wasn’t too happy about his bath and that they suggest I take him in more often. I won’t be taking him back. I have then taken him to Pet Supplies Plus and wash him on my own for $ 10.

Everyone is always really helpful here. No matter what time you come in, even though you’re the last customer they always greet you with a smile.

I went into to pet smart for dog food for my sons dog. The people working there are very helpful. Just forgot to bring the dog lol

Great selection for grooming, feeding, bedding, and getting new critters. Never had a bad experience here, staff are helpful and friendly. Can be pricey at times.

I usually go here to get my dogs’ food. The prices are comparable to other places in the area. I can’t say I’ve ever used their vet or grooming services but their cashiers are usually pretty friendly. I like that I can bring my dog there. After holidays they usually have dog toys on clearance for super cheap.

I came here to get my dog groomed for the very first time and had the best experience imaginable.
The lady in charge of the grooming service was super nice and helpful. Really like a professional salon experience, but with my doggy. She explained styles and options and made it easy for a noob like me to figure out what I wanted for my dog.
Afterwards when I picked up my four-​legged friend he smelled great and looked amazing. Seemed perfectly happy and content, so I think these people are good to the animals and really love their jobs. At least that was the impression I received. I definitely would bring Buddy (my dog) here again.

Still my Pet smart of choice. I think that this location is not only convenient but is full of employees who actually care about pets and that is a really big thing for me. I like the fact that they do really listen to you and although I have had a bad experience in the past, that person no longer works here. Still, I enjoy coming to this location not only for convenience, but because their plethora of items is on top of it all. Very rarely do they not have an item.
I was surpassed this day due to the fact that they seemed to of changed the store around to the point of me trying to figure out where everything was at. But eventually I was able to glide through and notice familiar items, and now they have signs on the items so Eukanuba is in that section and IAMS is in that section.
Pets perk plus car (I use the smart phone app) really is good because I no longer have to carry little cards everywhere and its much more convenient to use.
If you need to bring your pet to the Dr, this is also the place, very convenient.
But I will warn you, never buy plants from their aquariums! I did and ended up with tons of unwanted and hard to get rid of snails. They clogged my motor twice. UNfortunately all you need is one and since they can bare offspring without other snails this is where the problem begins.

Come here all the time for our pet needs. The only place where they carry our guinea pig favorite food, and bloodworms for our fish. They do need more staff because everytime we go there we have to wait for service for a long time.

I should have updated a long long time ago that the manager did contact me to apologize for the employee’s behavior and said he was fired.
I don’t live in Chicago anymore, but If i did I would probably give this pet-​smart another shot.

I have never taken Michael Jackson to get groomed or vaccinated here, but this is the place I like to go to for his food, supplies and other goodies. After my disaster at PetCo, I came here to pick up food for him. It was easy, as I know what he likes and am usually left alone. The only factors that make it just OK is that staff are never around, the lines always are long and awkward, and many of the staff I’ve come across are just… rude. In high school, I wanted to get a job here and despite my love of animais, they wouldn’t hire me as they felt my age kept me from being mature. Sigh.
So come here if you want the PetSmart products, and know exactly what you want. If you have any questions, take yourself to the PetSmart on Canal, they are better with their hiring process and staff knowledge.

Good place for pet supplies. The employees are fine and helpful. Good bargains sometimes too. That’s pretty much it, it’s not super fantastic. But it’s a good place to shop for your pet.

1.5 — 2 stars for the dog training classes.
Our instructor, Trixie (possibly also stripper at a local fine establishment) likes to disappear in the middle of class, start late and cut class early. Leaving you wondering «WTF?»
The class instructors will teach you commands once and then you are on your own with the dog teaching it for 20 minutes. So, I’m not exactly sure what we are paying for. I can read a book and learn what to teach my dog and how.
Also, training a dog in the middle of a store is not the best environment for trying to make a dog focus on you and pay attention to your commands. Little kids run in the training area and pet your dog — with parents watching them. Um hello? This is clearly a class — get your freakin kid out of here. How rude. Not to mention people walking passed and talking to you or wanting to pet your puppy. It’s just not a good environment.
I wish we had known about the humane society training classes before we spent over $ 100 for this one.

I went to Petsmart to purchase crickets and meal worms for my lizards. The store was set up like most Petsmarts. There were 2 associates helping in the fish/​reptiles area. One seemed very knowledgeable, but the other one just seemed as though she was there. Unfortunately I was helped by the 2^nd of the associates. I asked for crickets and meal worms. The meal worms are usually (at other Petsmarts) kept in the employees only area in the refrigerator. However, here they have a small refrigerator under the fish aquariums where they keep their worms. She gave me the crickets and pointed to a guy looking at fish. She said the worms were in the refrigerator on the other side of the guy. At other Petsmarts they usually take you to the area, assist you and don’t just point. But they were busy, so I accepted it as that. Also, they usually put oxygen in your bag so your fish/​crickets can survive the trip home, but I don’t think they have that at this store (or at least they don’t use it). Upon getting to the dirty, over frozen, use-​to-​be in someone dorm at college refrigerator, I noticed that they didn’t have any meal worms. Not to mention the fact that the area near the refrigerator smelled like dirty pond water. I asked the lady if by chance they had any in the back. She stated that they only had what was in the refrigerator, but they did have a shipment coming in on Thursday. I was there on a Monday (today actually).
I’m not sure if they realize that meal worms can stay in a refrigerator for quite a long time. After purchasing them (from other Petsmarts), we have kept them for an additional 1 – 2 months in our refrigerator. I just don’t understand why they can’t keep a steady supply. (And it was only Monday, I could understand running out on Wednesday… maybe)
Additionally, they had only 1 cashier and apparently none of the 3 other associate who were walking by could open up a register to help the 7 people in line waiting. (I only get annoyed waiting in line when I see associates standing around when they could be assisting customers) On another note, the cashier, for whatever reason, turned on the conveyor belt when a fish (in a bag) was on it. It pretty much scared the fish. She then proceeded to talk to the fish (to calm it down of course). But the customer who was purchasing the fish looked quite annoyed. Hopefully the fish makes it. Other than that the cashier was rather pleasant.
I am not criticizing all Petsmarts, only this one. I usually frequent the one off Roosevelt near UIC or the one on the north side, but happened to be in the area so wanted to check this one out. I’ll stick to my usual spots.