The Shade Store

I worked with Paisley from the Shade Store, I couldn’t recommend her more highly. I absolutely LOVE my roller shades, they are of high quality and look incredibly tasteful. The price was competitive, they shipped on time (even though there was a storm on the east coast, these ship from Florida) and Paisley made sure I was comfortable with all my choices.
I ended up with Mushroom 1% solar shades (I wanted privacy at night) and Steel colored Bond black out shades for my bedroom. Paisley discussed all options with me – even sent me photo mock ups of my house with different types of coverings — roller shades, double fold, etc.
I had my shades installed through a third party that was recommended by the Shade store, he was absolutely incredible. Professional, prompt and thoughtful and very affordable. I couldn’t be happier!

The customer service in this shop is fabulous! I needed help that did not involve a purchase, on products bought long ago and far away, and Cortney Novogratz was generous with her time, gracious with her advice, and willing to share names and suggestions to solve my problems. This is what life should be like – kindness, help, and product knowledge right around the corner. You can’t Goggle this kind of expertise. FIVE STARS only because they don’t offer 6.

This is best customer service organization. If you have a problem, they immediately send a part and coordinate the repair. Absolutely a pleasure to deal with this company from the sales to repair process.

I had a fantastic experience with Adam, Liz, and team at the UWS store. They are all about great customer service. They will walk you through your options and send you home with as many samples as you want.
I used their measurement and installation services. The extra cost is nominal compared to the peace of mind those services provided. For the measurement appointment, they showed up on time and measuring 10 windows only took about 20 minutes. They guarantee their measurements, so if anything is off, they are responsible.
I ordered three roman shades, cascade with blackout backing, and one roller black out shade. The roller shade shipped in 9 days and the roller shades shipped in 13 days.
As for the installation service, the guy that came showed up 30 minutes early and installed 4 shades in 35 minutes.
During the long process of renovating our apartment, working with the team at the Shade Store was definitely the easiest part of the process. I can’t talk highly enough of the entire team. And, the most important part, the shades look amazing.