Crosstown Custom Shade & Glass

I have to admit that despite the price gouging on the wooden blinds (a lot of window, but still… over $ 4000.00), they did a good job on that, as well as a good job on the piece of mirror installed. On the bifold mirrored door, which was roughly $ 900.00 alone, and a very narrow door as well, they screwed up royally. The door has too much space between it and the door frame when closed. On one side alone, it is about a half inch opening, and I can stick my finger right through it. The top track is even with the door on one said, but goes beyond the door a good half an inch or more on the other side. Looks ridiculous.
I called and said the door was unacceptable and someone named Jeff came over (he is the one who measured for the door originally) and read me the riot act about how it was not the door, but the door frame, which was not even, and blamed the contractor, and even felt the built-​ins in the closet wee too close to the door, and should have been cut back. The built-​ins, BTW, are nowhere near the door opening! He said he had informed me when he first measured that this problem existed, but he lied. He never said a word. If he had, I would have re-​thought the whole door. He must have thought I was a moron, as he explained there was up to a quarter of an inch difference between the door and frame as you went from top to bottom. I pointed out that the door was still too narrow, even allowing for that, and that it should have been a minimum of a quarter of an inch wider. Obviously, they had no intention of doing anything about it, but he moved the door over slightly to one side, leaving a wider area on one side than had been present when he arrived, and still too wide an opening on the other side. I told him he could quote me measurements from here to eternity, and put the blame on the contractor who he said had done an uneven job on the door frame, but the bottom line is that the door is too narrow for the opening, and now I am going to have to get someone else in here to replace it, and pay all over again. It is terrible in appearance, and puts a damper on the whole bedroom. It looks like a «before» rather than an «after».
I told Jeff, as he walked out, that I would never use his company again. They can’t even admit when they make a mistake, and at the prices they charge, making things right should be a requirement. When I get a couple of other people in here to measure, if I find out just how bad a job they did, I will pursue the issue further through the appropriate channels.

I am surprised by all these reviews. We had a great experience. Their prices seemed fair given the quality, their customer service in the store was very pleasant, their follow up was great, they came to measure and gave us some great advice as our frames were a bit uneven, the installation was flawless (our installer dealt with some difficult challenges as our walls crumbled a bit and he had to get 2 inch screws and go into brick). We love our shades and the choices we made (with the help of Leslie) we’re spot on.

It makes me feel better to see that I’m not the only one who received poor service from Crosstown.
I went in to order Silhouette top-​down bottom-​up shades. These are a somewhat pricey item, but I knew that from Internet research before even going to the store. Leslie kept repeating to me that the shades I wanted are very expensive, but would not quote a specific price range. Then she told me to go home and measure my windows myself, so that she’d know whether her store could do them. WTF?
I called another store, on the East Side, and they came to my apartment for free, measured, gave me lots of options and within weeks installed the shades I wanted. Leslie lost a sale for Crosstown Custom Shades and a potential repeat customer (I want to buy/​install glass shower doors but there’s no way I’m going back to Crosstown).

I chose Crosstown to have a wall in my bathroom mirrored — even though they quoted a price $ 150 higher than everyone else — because they seemed knowledgeable and committed to doing quality work. Unfortunately, my experience fell short of my expectations.
The main reason is that they offered me no options for dealing with a ventilation duct opening on the wall that I was having mirrored. The day of installation they brought a type of vent cover that gives a full view into the ugly metal duct. A total eyesore. Worse, they were going to glue it on, so I would never have been able to remove it to have the duct cleaned.
Clearly, when they initially came to measure the wall, they should have brought a sample vent plate to show me how it would look and to explain that it would not be removeable. Instead, it wasn’t shown to me until the mirror was already installed. At that point, the installer suggested I spray paint the duct black so it wouldn’t be as visible through the vent cover. It would have been nice to know about that before an $ 800 mirror was installed adjacent to the duct.
After the fact, when I inquired with the store about alternatives, I got clipped responses, no empathy and no satisfaction. There was no sense of wanting to satisfy the customer. I think they just wanted me to give up.
Bottom line: This business overcharges and does not provide the high-​end service and expertise that one should expect when paying a premium price. As far as I’m concerned, they’re not the design experts they hold themselves out to be, and they certainly don’t seem to care when a customer is dissatisfied.

In order to install blinds/​shades I looked up locations for ‘Hunter Douglas’, and ‘Crosstown Custon Shade and Glass’ came up on the radar.
The cost to come over and measure our space for blinds was $ 381.04, which these unprofessionals charged on my AMEX PRIOR to even doing this work. Bizarre. I made the appt. for 10:00 a.m. sharp on a weekday w/​Leslie and was VERY clear that I had to get back to work by a certain time and even called at 9:56 a.m. the day of the appt. and spoke to Leslie once again. Leslie assured me that John or Joe (sorry cannot remember his exact name) who is the owner of the company (WOW!) had already left and was on his way to my apt. bldg.
When 10:30 came around and nobody had shown up, and there was no call as to the owner’s status, I called Leslie and asked her where he was. She said he was on his way.
10:45 I called again — and Leslie was very short with me as said she didn’t know where he was and must be on a bus coming crosstown. I was shocked at how I was being treated as there was no sense of urgency on her end given this gentleman was now 45 minutes late for this appt.
At 11:10 I called again since now we had gone over an hour from our appointment time. Leslie said «You have to give people a bit of leeway when you schedule these types of appointments.“I could NOT believe what she was saying to me. This guy who owns this company is over an hour late for a first-​time ever appointment with a prospect and here they are, making excuses without any apologies. It was truly mind-​boggling.
At 11:25, I called Leslie and told her I had left the apt. bldg. since I had to get back to work.
At 11:30 the owner called and said I had just walked by him and without a single apology, and I mean zero empathy, said he’d have somebody call me to reschedule.
It was truly one of the most appalling experiences I have ever had.
When Leslie called me back to reschedule, I informed her that I was not interested in doing business with them. With a curt tone, Leslie remarked, «Good luck to you» and promptly hung up the phone.
Anyway, Please go elsewhere — there are several options in NYC and the surrounding areas. No need to be mistreated and overcharged (the new co. I am working with only charged me $ 40.00 for coming over to measure!!).

The salespeople were pleasant and the installer was quick and competent. My only real beef is the price. You be the judge: over $ 900 for one honeycomb light-​blocking shade for a large window (48″ x 72″). I think that’s too much, but I didn’t have the time to shop around.

Wow, I had quite a different experience than Elisabeth R. They just did a big job for me — lots of different windows requiring creativity and experience to effectively cover.
I found the staff at Crosstown to be patient, knowledgeable, and out –of — the box thinkers. We used shades, drapes, etc. and most were really great. One shade didn’t meet my expectations color-​wise, but we were able to make an exchange. As a large dealer they apparently have a program where you can exchange for a nominal charge.
Overall, I couldn’t be more pleased. Though the process initially felt daunting, they helped me work through it in a most professional and pleasant manner. I recommend them!

Unilocalers please note — this is a real review from an actual customer. I ordered a window shade in beige. Extremely expensive, but I thought it would be nice. However, it arrived in a disgusting greenish color, and Crosstown refused to acknowledge the problem. They tried to push me into taking a replacement in a color I didn’t want, for more money!
Even after they took the shade back, they refused to refund my $ 500 deposit. This is a greedy, nasty outfit.
When you see the pages of glowing «reviews» (now up to 40!) that Unilocal pulled for being invalid, you understand how these people operate.