Ricky’s NYC

Worst purchase I have ever made in my life!!! They make you buy the clip ins and don’t show you any samples. They are thin and crapy quality! Then they don’t take it back.
What a mistake to shop at this company

Staff are very, very rude and impatient. Act put out when asked basic questions about merchandise. Truly bad customer service and the store is a complete wreck. Not worth going to this shop — visit another location.

Shana was very helpful in finding a good shampoo, conditioner and deep conditioner for keratin treated hair for me here. They also always have a good collection of NYX products.

Just had a bad experience with one of their shampoo and conditioner and because I only used it once they didn’t even give me a refund or exchange. Please do your research before you purchase or use anything from them. If anything go to Sephora. They have the best return policy.

This place is horribly racist. I don’t use that word lightly. I sent a friend here to buy a hair product that she recommended. She is brown and a regular customers of Ricky’s in other locations. While she waited patiently for help, she noticed that the staff and the store manager just ignored her. When she sought help, she received very cold treatment. When a Caucasian customer walked in, she received immediate attention, WHILE my friend stood there. I’ve now heard other accounts like this, so I’m convinced that this place is full of nasty prejudice. I hope Ricky’s corporate takes notice, because this type of pattern of bigotry will not be tolerated in the long term (or now). I’m outraged and would caution others from shopping here … or ask that you take strong note of how minorities are treated at this location.

I want to preface this by saying I constantly shop at Ricky’s and normally get treated like a human. But this location is definitely in need of new management.
I walked in around 5pm on Tuesday and the store was mostly empty except for one person cashing out. I asked the girl at the register if I would be able to use a gift card at that location and instead of answering me she said to hold on. I assumed that meant that after she was done with her one customer she would see me just standing 3 feet away, directly in her view but she made herself busy cleaning things up behind that cash register, completely ignoring me.
Then as I was just waiting, the assistant manager started checking another customer out literally ignoring the fact that I was standing there for about 5 full minutes at this point. I waited patiently for him to be done thinking he’d help me after. Boy was I wrong. When he literally ignores me again I asked him if that’s how they treat their customers. He started going off on me spewing lines of unnecessary rudeness. Something that took me by surprise was him saying «If you’re in a bad mood, don’t come to Ricky’s.» (I was in a good mood;I had a gift card haha) — Basically telling me to not shop there. I was so shocked that someone in sale would be that rude and plain mean to a costumer. I guess sometimes people with a little power let it go to their heads and take it too far.
His name is Michael and I see below that there are other complaints about the management at this location.
Ricky’s should absolutely think about hiring different and friendlier people to work at their stores because the current employees at this location is causing them to lose business as I will NOT be buying from them again.

I simply wanted to get prices on some of the ben nye makeup, which is behind the counter, and the man kept turning away and gossiping to his coworkers, he then proceeded to walk away with the second product I asked about in his hand, which had a price on the bottom (I could see the orange sticker)
I walked out because the customer service was such bullshit. There was more to the experience that I cannot remember because it was over a month ago, but I do remember the man helping me was a manager.

The best quality service is amazing informed on the merchandise excellent. I’m a regular here.

Closing times need to be adjusted. I was trying to get an appointment and called only to get their messaging system stating that they closed @ 7pm on Tuesdays to Fridays.

I picked up some extensions from Ricky’s and went over to revolver to get them clipped in and styled. Christian did it for me. He was fantastic and so nice! Definitely going back.

See McKenzie! She is the best!

I am a serial salon shopper. It’s awful. Even once I have found one I love, I am always scouring the wonderful Unilocal reviews for guidance, hoping that my holy grail of hair colorists is just around the corner. And specifically, in my case, on the Upper West Side. (It’s cold, okay? And sometimes crossing the park to see my fave stylist on the Upper East Side just seems a little far, and well… cold.)
This week, I booked an appointment at Revolver, after walking by with my husband a few days prior. It was the tall windows, opening up to shoppers on the street that hooked me. I quickly booked a full highlight, hoping to look extra cute for holiday photos. Unfortunately, tomorrow, when I see my fam, I will be without this glorious hair I envisioned all week. Now too late to book anything else.
I arrived at Revolver 10 –15 minutes early for my appointment. I’m always one to be early, and have found that salons usually appreciate it, particularly when it comes to minding their schedules and their time. I was told, immediately, that I was early, by the receptionist in a somewhat scolding tone. I was not offered a seat, and simply stood at the reception desk as the stylist, whom I was seeing, sternly told the receptionist upon hearing that her next appointment was there that she had not even started on her 3 o’clock, and «what do you want me to do?». The receptionist again turned to me and told me, «Well, you are early…». I asked politely, if I should come back later, and was told to return in «I guess, a ½ an hour».
Needless to say, I am not returning. Customer service is incredibly important, particularly to a new customer. For such great reviews, I am sorry that I did not get to try it.

SAM ALTER. Go. Now. Ask for Sam!!! He is the shining star!!! Prices are totally reasonable for NYC. Cheap for the quality that Sam will provide! Everybody is great at this location, but Sam will AMAZE you! He is truly talented and unlike many stylists, he’s a true artist (studied painting for years and years)…he rocks!

I came here yesterday to get a gloss from Sam — he did such a great job! He picked a nice color and sat around & chatted while the gloss was setting. My hair came out looking great :)

Couldn’t get a short-​notice appointment at the DryBar and figured, why not try my neighborhood Ricky’s & Revolver Salon? Hope they are not too swamped… Well, on a balmy heat-​wave June Friday night, they definitely were not. When I walked in at 6:30, there was one stylist and no clients in the place.
Amanda did a good basic blowout for me. Not sure which product she used for my hair, but it had a very strong and cheap smell. Also, a little too much hairspray.
They have a strange hair washing setup, where the person washing your hair stands on the side of the chair, rather than in the back, and sort of leans over you to do the wash. Kinda weird.
The blowout held up ok for a couple of days and was a fair deal for the $ 31 I paid. Would use this place again in a pinch.

Kudos to Dewi from Revolver Salon at Ricky’s UWS location! I met Dewi when browsing through the isles of the store looking for the right hair color to touch up my roots … Dewi who happened to be there (I did not even realize first that there was a hair salon in the back!!) advised me on what color is more healthy, what shades would work for me and which tools to get to do my own touch up — thing was just when you added all the product up I was $ 10 short of having her done my roots professionally!
This was the beginning of a wonderful hairdresser-​client relationship!!! I have since been back 4 times (every 3 months roughly) and Dewi has done everything from touching up roots, half head and full head highlights, low lights and trimming my ends! Even though I need to have a bit more cut to keep it healthy, she respected my wish to have only an inch taken off. When it comes to color, Dewi is a PRO!!! She knows how to mix it, how to apply it (there she is a perfectionist which can’t hurt!!!) and what is healthy for your hair if that is what you are looking for.
Aside from all that she and the whole staff there (Alan and Jennifer) are a true delight and not only do I love going there, my husband loves picking me up from there because it’s such a nice hang! I can highly, highly recommend these guys!

Thank you thank you thank you Erin! You understood my hair «vision» perfectly and executed it brilliantly. Super brilliant, actually. It’s awesome!

Came here last week as a walk in for a blow out. Was told that they could not accommodate me until after 5pm (it was around 1). The salon was empty and all the stylists were literally sitting around texting. This didn’t make sense to me so I went elsewhere.
The next week I made an appointment with Laurie (huge fan of the online booking) and she gave me an awesome blow out. I am hoping it will last for a few days, but even if it doesn’t, I’ll definitely be back.

I am a hair salon floozy. I buy a Groupon or visit a salon once for the first time customer special and then never come back, but Revolver changed all that. After five cuts in a row and no cheating with home trims or newbie coupons, I can say I am now a one-​salon woman.
I have very plain Jane hair – I like it long, straight, shiny and without any color or flare. On each visit my hair stylist Karen does a thorough consult and hears whatever non-​outrageous plan I have for my hair (cut :gasp: of an inch off, trim off the split ends etc.) I then dare to venture out onto the plank and ask her professional opinion on what would be best for my hair type and face shape. She contemplates and offers a few suggestions, some more bold than others; side bangs, long layers, a drastic cut to bring back a bob from my college days. I take her ideas into consideration and usually select something in between what I originally wanted and her recommendations. I never feel pushed to try something I’m not ready for but Karen also nudges me out of my many year hair-​rut.
After the consult, off I go to the bowl for a wash and relaxing head massage from Karen or Kelly. Sitting in the chair enjoying this process always triggers the notion that I should pamper myself more, spend more money on massages and luxurious shampoos that make my hair smell wonderful for days. Then I remember the sad state of my bank account and put that thought back in the drawer it came from.
Next up is the cut. Karen always double-​checks the amount I want to cut off before she begins cutting, to make sure she doesn’t cut too much. The cut proceeds very methodically – it never feels like a rushed job and it also gives me time to relax and scope out the other cuts/​colors the women in the salon are getting. She stops when the cut is almost done, does a blow dry (she even gave me a demo on how to repeat the process at home), and then puts the finishing touches on the cut. Usually this involves just touching up my layers and side bangs to make sure they are right length and fall properly when dry.
Overall I love coming to this salon, it’s edgy and modern but not to the point of deterrence. I’ve visited too many salons/​stylists that have tried to push their ‘style’ on my locks and are slightly disgruntled when I won’t let my hair be their blank canvas, but not here. I know my hair is in ‘good hands’ with Karen and that my locks and I are on a nice gradual path to the cut that is best for us.

I devote my amazing hair to my favorite Revolver Salon hair stylist Erin Salerno, who I’ve been going to for all my hair styling needs such as double processes, blow outs, hair cuts, keratin treatments and some of my wacky hair colors for about a year now. I follow her all over manhattan, but now she resides full-​time at the Revolver Salon on 87^th and Broadway. Her prices are reasonable and i guarantee an amazing end result.