Bluemercury

AWFUL-​Absolutely awful. I come in for an appointment and I have to ask myself for someone to help me. When I go to there «spa» which is by no means a spa… The lady is so rude and gives me attitude after I explain to her what I want– she explains to me she knows what shes doing and aggressively tries to do everything so fast. Her name is Natalia! Never go to Natalia. Absolutely awful. So rude and disrespectful, did not take the time to let me explain what I was even looking for. By far the WORST BLUE MERCURY I HAVE ever been to.

People working at this place are super condescending and unfriendly– who do they think they are! No one greeted me, sale clerk was on phone for 10+ minutes while ignored me. Then this woman treated me super cold and rude, and acted as if I don’t know how to use a perfume tester. I have to wonder how do they manage to stay open with this kind of attitude??! Or maybe they just racial profile their potential customers. Yuck. DO NOT go, just go to dept stores, boutiques or even sephora. I try not to write bad reviews this is my meanest so far.

I can definitely find nicer sales people in many stores around here but I am so grateful to have been told about this place for facials. I hear the other girl is great but I go to Galina and she is absolutely fantastic! Very friendly and listens carefully and addresses your concerns. Pricing is pretty fair as well. Very pleasant experience with the spa.

This review is for the store. Do NOT expect to be greeted or for a sales associate to ask if you need help at this location. Even if completely empty. Which would be fine HOWEVER not so if you want an item that you can’t just grab and pay, as they are kept in drawers.
I only go because they carry my favorite high end (aka super expensive) candles and body products and it’s close to home and work. Saves me a trip to Barneys. They also carry SOME make-​up sephora doesn’t.

I wanted to make sure my brows were perfect, as my wedding was approaching. I asked for the best spa person on staff and they gave me Lisa. After specifically saying I wanted a full brow and had been intentionally growing them out for a YEAR, I laid back and left the rest to the expert. She wouldn’t let me watch in the mirror as she worked. In the end Lisa gave me a hack job and made my eyebrows WAY too thin AND short, no expert would ever do what she did. I left in absolute tears and will have to deal with the worst eyebrow job I’ve EVER had for my wedding. DO NOT GO HERE.

This is my second time in this store as it is next to my job but I rather get on the train and go directly to the Kiehl’s store. The two times I have walked in the store there are 1 – 2 customers and most of the employees are talking within a group not paying attention to the customers. Both times I have had to walk around store and ask for help. I was quickly directed to what I asked for without offering more information on product or advertising other useful products. Its like I was interrupting their afternoon chat. Worst customer service. I actually live 3 blocks from this place and rather get on bus or train to purchase products elsewhere…

How is it possible that a store that is never busy has so many sales associates AND a manager with attitude? You’re not selling anything that women can’t find elsewhere in NY. Perhaps all of their cycles are lined up in the same week…

Went in this afternoon after a trip to the movies. I wanted to buy a specific face mask and I knew they sold it there. It wasn’t busy. One associate was working with a customer. The other was wiping her face down with something. I was the only other customer in the store. I wasn’t greeted. No one acknowledged that I was standing in front of the display for a while. I wasn’t offered assistance in any form. Not even a smile from the 2 girls working there.
I left without buying anything and more willing to make my purchase online. I’d rather buy online, wait days for the product to arrive, and get multiple delivery notices than to make an immediate purchase from somewhere that doesn’t want my business. I hate to leave negative reviews but Bluemercury needs to know their associates are pushing away clients! I don’t need someone to hold my hand when shopping, I just need to be acknowledged and have assistance available when I need it!

This is the second time I attempt to buy something from the Bluemercury store in UWS and the store attendants completely ignored me. I waited 15 minutes and asked 2 people for help, each telling me to wait another «2 seconds». I needed a product that was locked behind a counter so I needed their assistance.
The store was not busy at all (another 2 clients in the store) but I noticed one lady brought a bunch of granola bars to the store attendants and she was being helped by 3 of them… almost looked like there’s some sort of mafia going on in this shop.
Not going to try shopping at this store anymore.

I pass Blue Mercury UWS weekly and I’m often drawn into the store by the beautiful displays of candles, perfumes, etc. I buy things occasionally and the service is variable. Sometimes attentive. other times they act like they are doing you a big favor. I bought a Bobbi Brown pencil eye liner that I really like but the entire crayon inside slipped out of the pencil last week. I pushed it back but it slips out when you uncap it. (less than ¼ was used.)
Today I tried to exchange it for the exact same item… one that is not defective. I really was not expecting a problem. I went straight to the manager, Maggie Dewine for help. She told me that she is assisting another customer, but she would be with me soon. In the meantime, a customer who was waiting in the back room for her appt with the esthetician came out to ask (twice) when she was going to be helped? Maggie hastily told her,‘as soon as possible’ with annoyance and an attitude.
Maggie waited on 2 customers before me. Finally, it was my turn. I explained the problem. She asked if I used the sharpener that comes with? Maybe, I guess so…
Was it purchased within 30 days? No, it was not. Do I have the receipt? No.
Manager Maggie went to the Bobbi Brown drawer to look for the color and said, ‘Ok, I’ll look it up in the computer. She did. She said, ‘This was purchased December 2013. That is 1 ½ yrs ago! It is against policy. I said ‘really, Sephora accepts returns anytime if the customer is dissatisfied. She advised me to ’ bring it into Sephora. Maybe they will take it back.’ I said, ‘Well, I bought it here! Why would I dishonestly try to return it to Sephora?’ She said, ’ I can’t give you another one. It is against our policy. You can take it up with the Corporate office.‘
Okay. First of all, since when is Dec. 2013 to May 1, 2014 1 ½ yrs? Also, if a product that a store sells is defective it seems to me that they should take it back… with a smile and an apology. Telling me to STEAL from Sephora is appalling, amoral and insulting. Turfing me to Corporate because young Maggie is too incompetent to appropriately manage a dissatisfied customer is pathetic. LOSING a customer for a $ 30.00 eye liner pencil is just plain stupid.
Bye Bye Blue Mercury!

Great combination of high-​end beauty products with an accessible neighborhood boutique location and feel. Upfront store staff are friendly, knowledgeable, tasteful and helpful. Great facials by Lisa, who really knows the product lines and their benefits. I’m surprised at reading some of the negative reviews. Wondering if those customers have had bad experiences with the visiting sales reps.

Now I understand why this place has such bad reviews. Even though I have had a few good experiences, when I came in tonight, I stood around for 5 minutes while two employees ignored me. You just lost my business.

Ask for Cynthia! She gave me an amazing skin care routine, and wasn’t pushy about products. I had a blast getting a mini makeover there, and I was impressed with how knowledgable all the girls seemed.

I told Maggie, the manager of Blue Mercury that I wanted a raspberry colored lipstick that was on the pale side. She went straight to a Laura Mercier lipstick that was just perfect. I was in and out within 5 minutes with a perfect lipstick color.

WOW!!! Ask for LISA if you’re a new Brazilian waxer!!!
She was incredibly gentle and professional and nice, had a terrific attitude about everything– honestly she was ABSOLUTELY PERFECT!
This was my second Brazilian wax ever. I had my first about a month earlier at a good place too that used hard wax, but I literally cried and was basically traumatized by the incredible amount of pain I was in during «the procedure.» It hurt so bad that I had to tell her to stop for a bit many times. It was the worst pain I had every experienced. Far, far worse than even getting my tattoo done on my ribs, which is one of the most painful places to gat a tattoo.
I popped a few Aspirin about 45mins before my session this time. I read it would help with the pain and swelling and after my last experience I was definitely looking for some alleviation.
I’m sure the aspirin helped, but I’m telling you… It was mainly all LISA and her amazing professionalism.
She’s been doing this for 5 years and she really just has her terrific method down pat!!!
Even the most sensitive should not worry in the hands of Lisa.
I’m a total baby when it comes to this kinda stuff, so trust me on this one! I even think getting my legs waxed even hurts! But this felt just like a leg wax to me. I know– unbelievable, right?!
No more anxiety attacks about brazilian waxes!!! This
was basically a breeze!
LISA– YOU’RE A ROCKSTAR!!!
K

This review is for the facials by Natalia, not for the store or for the staff that work in the front.
I’ve been seeing Natalia about a year now and I get the micro-​dermabrasion facials every month or two. I have combination skin and break-​outs on my forehead and Natalia helps me to keep them in check. I have had facials by many people all over the city, and Natalia’s are the best. She takes her time, uses good products and the best part is I see results on my face.
The spa is clean, the robe and slippers they provide are clean and comfy. The room is small, but it’s comfortable and there is always relaxing music playing. Natalia is personable, and knows when you want to chat or nap. I can even nap when she’s doing extractions. They barely hurt!
If you’re looking for a new aesthetician, you should try Natalia!

Pretty selection and well organized. The sales associates who work here were helpful and not pushy. Luxury brands. Offers lots of different products in multiple sizes, too, which is nice.

If you want HORRIBLE CUSTOMER SERVICE and if you want TO BE TALKED DOWN TO by «self important» «make-​up artists» also known as sales people, then go to Blue Mercury on the UWS.
This store is a missed opportunity in our neighborhood (I’ve been here for 20 years now) There is no other store like it, so they basically have no competition, but the AWFULL sevice makes people stay away, myself included. I’d rather go to department stores or Sephora to pick up the items I need… and only go BM if I absolutely have to.
Just last month, I was in there trying to buy a eyelash curler, and I had the misfortune of being «helped» by the RUDEST, most OBNOXIOUS sales person I’ve encountered since I’ve been to Moscow. For whatever reason, she was snappy, rude, crude and kept cutting me off no matter what I was trying to say… Honey, go work in a library if you don’t like working with people. Books will never complain about your lack of grace, manners, schooling or training.
Also, I had a facial there a while ago. Without telling me in advance, the cosmetologist put me in a room with a very narrow bed, not the usual facial room with a wide bed. Well let’s just say, that for the entire 50 minutes I had to keep my arms from sliding off the table. Very relaxing right? Not exactly. It hurt to pay $ 100 at the end of what seemed like slow torture…
The facial was rushed and the cosmetologist kept leaving the room and coming back as if she was working on another customer elsewhere… very BIZARRE. I’ve been having facials for many years now, and I’ve never encountered this. Also, if I asked her something she had one word answers, again very strange…
If I could give this store zero stars I would, it is that BAD.

I came here because I saw them carrying the diptyque candles and Molton Brown products. I spent about a good 20 minutes in the store, and while there were at least 6 or 7 salesperson in the store, no one came to say hello or offer any assistance. I mean, not even a «welcome to bluemercury!». One salesperson was busy spraying her hair with a tester hairspray, one started dancing to the music after chitchatting with another salesperson, and the rest just stood there looking bored. I felt so unwelcome to the point of feeling offended. However, I was desperate enough for a decent candle on the UWS that I decided to stay and buy the darn thing. If it weren’t for the nice high end products they carry in the store, this place doesn’t even deserve half a star from me. Argh!

Ok! I left the Barber Shop with a bad case of razor burn. Red, blotchy pain. I come here and share my plight with these professionals. I want something to kill the red and kill the pain. They got their chuckle on. They huddle up by the cashier, doing a mind meld. And offered me a tonic and assured that it would do the trick BUT it will hurt…
…and they were not kidding. I performed several primal war dances while applying this tonic, but the red and pain are gone.
I don’t know anything else about their world, but they are young, perky, and cute up in there… and i am thankful about their recommendation.