Brooks Brothers

I’ve been to this location twice and both times were among the best shopping experiences I’ve ever had. I was so surprised since it’s a huge chain store.
Recently my husband and I went in to exchange a couple things my mom had bought for him, haha. They were having a massive sale and he ended up with more items than we came in with. I, completely unexpectedly, came home with a classic trench coat and winter coat which were also both on sale! I am already love both items.
The real reason why we had such a good experience there was because of the sales people. They really know their stuff — measurements, inventory… They were so attentive, polite, and helpful without being over-​the-​top/​annoying. My husband and I both hate shopping but the staff at BB made it easy for us. I know it was Edwin who helped me out the second time and I think Denise was the name of the young woman the first time we came in. We seriously felt like we were in a small, specialty clothing store/​tailor shop from another era, rather than in a mega chain where you normally expect the staff to just be underpaid and not care.
I’m not a regular BB shopper. In fact, I had never set foot inside of one before but had gotten a shirt as a gift once 15 years ago and still wear it, so I always knew the quality of their stuff is fantastic. I think I was turned off from going there because it seems really snobby, but now I feel that you really get a bang for your buck there — try it and you’ll see!
The bottom line is that they sell great quality clothing and have knowledgable and helpful staff to make sure you get the right thing that fits well!

I was wondering how Brooks Brothers would fare on the Upper West Side, and if our experience is anything to go on, they will fail miserably. The sales help was totally unfriendly, although we finally did get someone to assist us. The salesman offered to get some merchandise from the main store, since what they carry in this branch is very limited. We left our number, but no one every called. I called again several days later, and someone else promised to call us back and never did. I called again, and a woman asked the guy who initially helped us who swore he left a message (I doubt it) but that they didn’t have the item in the main store. No medium bathrobes? I think they all just blew us off. We will never go back.

There sales people are horrible– mostly if you are shopping and you are a person of color– The sales person ignore me and waiting for a white couple to walk-​in to actually showing any interest on selling. I left the store empty handed and just order the shirts online. My husband love their shirts– only reason I keep shopping this brand.