Parker Hardware

prices are pretty steep but what can you do when you really need it? wish the staff can be more helpful & friendlier, they are pretty miserable in there. Even a nice greet or smile would do… we are paying customers ! Have a better day !

I had a very hostile and unprofessional experience here last week.
I had to return/​exchange an item that I had purchased here and received verbal harassment and hostility. The item was recommended by an employee here, and I followed that advice instead of getting the item I had originally planned on getting. They not only refused to allow me to return it, but also did not present any other options and did not address the home maintenance concern that I originally came in for. Instead, the employee (a manager? store owner? he didn’t identify himself) yelled at me the entire time and did not stop to listen to what I was saying. I stayed calm throughout the entire interaction but made it clear that they had lost any future business with them.
I don’t feel that I have huge expectations for customer service. I do expect a basic level of friendliness, knowledge, and professional demeanor for all business interactions.
Perhaps my expectations are too lofty, but I do expect that a smaller independent store like this one to provide somewhat more friendlier and more knowledgable service than similar big box stores (eg Home Depot, Lowes). Somehow, Parker not only did NOT deliver this but also took it a step further with a show of hostility and verbal abuse. Very disappointed.

OK, i take back whatever I said here a few months back. That place has changed for the better completely. It looks like the manager Rene, has knocked his head somewhere pretty hard and and after that is now one of the most respectful and polite! And yes, they do have 99% of what you need for any type of household project!

I had a leaky pipe under my kitchen sink. I went to home depot few days prior to stock up on all the material required to fix the leak so that when my friend comes over to help me fix it, he will have everything ready to go. He specifically told me to get everything and get extras of everything so we don’t waste time having to drive back to Home Depot. Well, I forgot to get alot of stuff! So instead of wasting time driving back to Home Depot, i came here which is just across the street. I thought to myself, alright, get ready for a price gouge! BUT GUESS WHAT, Parker had everything I needed, a helpful staff that knew what they were talking about, AND THEIR PRICES ARE WITHIN PENNIES IF NOT SAME AS HOME DEPOT! Once again, I am just so darn lucky to have this place acrosss the street from me!

Ah, the local hardware store. I somehow always manage to find whatever I need here, even things that I can’t manage to find in the «superstores» like home depot and lowes. The staff is friendly and helpful, and always seems to know exactly what I need before I even do. The prices are also reasonable. The only issue I have with Parker Hardware is their hours. I understand what it’s like to want to close up shop and go home for the day, but 6:00pm is way to early to close up in a busy area like the Bell Blvd area.

Parker’s has a large selection, but somehow every once in a while there’s something very basic I need that they’re missing. For example, I just really wanted a simple toolbox, but the only one I saw was twice the size of what I was looking for and was up on the top shelf near the ceiling, facing backwards. The staff is very friendly and helpful and their inventory ranges from hardware to kitchenware to pest control to cleaning supplies to bulk chain to power tools to painting equipment (though if they’re missing something you can go to the paint store next door) to plastic storage to… well, you get the picture.