Omega Boutique

I took my omega twice for repair under warranty. Both times I had to bring the watch back. First was the watch maker incorrectly placed a part called the (bridge barrel) which caused the movement to fail after a month. The second occasion, I had the pleasure of dealing with this boutique was, because on the first repair, they managed to leave foreign debris inside the watch. It was clearly visible through the Crystal. Definitely not the exacting standards of a luxury watch brand.
Did this boutique address my concerns? Well, the answer is yes they did. However, it was a hassle and nine weeks of it to get the job done correctly.

Excellent white glove service throughout the entire store from the moment you walk-​in you feel special. A doorman at the door lets you in, and as you enter on the first floor they have their most popular models. Store is spotless, you can literally eat of the floor here.
All the sales people are extremely friendly and professional. Exactly what you would expect from a boutique such as this one.
Second floor has another gallery and their service department.
Entire place is beautiful inside, they have paid attention to every detail here.
I own a few pieces myself and looking to make another purchase very soon here.

Purchased a speedmaster pro moon watch from this location. I had not planned to purchase when I when in, but the service was top notch and Ozzie, the salesman, was very good. Purchasing from a dedicated store such as this should come with dedicated service… I was not disappointed.

My friend and I wandered into the Omega store on the day we were leaving NYC just to inquire about their watches as we are both watch collectors and appreciate the Omega brand. We were greeted by Jennifer M. who was extremely nice and friendly and knowledgable about the brand. No pressure sales tactics at all, just took her time to tell us about their collections and showed us many different pieces. I own 5 Omegas and am always looking to add to my collection. She showed us the Deville line which has become my favorite lately. I am now hooked on the Deville Prestige CoAxial Power Reserve on a black leather band. I unfortunately could not purchase it from that boutique because it is almost 20% more costly than buying in Canada, after the currency exchange and duties are factored in. However, if you live in New York, I recommend checking out their store. Service is top notch. Next time I’m in New York, I will drop in just to thank Ms. Jennifer and give her the $ 200 commission she well deserves! Thanks again Jennifer!

I went by this location to inquire about a new Seamaster model due to arrive early 2014. I was helped by the lovely Mei. She was able to show me the new catalog and its various color and strap vs bracelet permutations. I was also assured that I would be contacted when it does come in. Her enthusiasm for their products and the willingness to show off their beautiful timepieces made my visit all the better. I even tried on the new Dark Side of the Moon, just because. While I did take up a bunch of her time, and by no means was I pressured to do so, I ended up buying the Omega Sailing Bracelet in Navy Blue because I was so pleased with my visit. Am I being effusive in my review, perhaps a little, but I have to say Mei really did her job well. I hope to snag this beauty right as it passes through the threshold. Have you noticed I haven’t mentioned the model, this is intentional… its mine!

This writing only concerns my limited experience with trying to get my Omega repaired. I love my Seamster. They told me 2 – 3 business days for an estimate. An estimate! I thought that was a lot. When the 3 days were up and no word, they then said I was misinformed and it’s 3 – 5 days. Jeez. Day 6 and more excuses, the Thanksgiving holiday etc. It was still 6 business days and I didn’t include the entire Thanksgiving weekend in my calculation. I told them to return the watch.
They also originally said 6 – 8 weeks for repair. After they told me that when I first brought it in, I knew I wasn’t going to have them do the repair, especially after they told me their prices. But I figured I was there, I may as well get a free estimate. Besides being prohibitively more expensive than very capable technicians, 6 – 8 weeks, is absurd. 47^th St. has lots of equally qualified technicians at a fraction of the cost.

I had the great pleasure of working with two separate associates during my purchase of my Omega Speedy Pro Sapphire Sandwich.
On my first day learning a bit more about the watch I was about to buy I worked with Carlos, who was as nice and professional as could be. He walked me through the history (which I knew most of, but found out some new goodies), and showed me a variety of options within my price range. Not once did he try to over sell me, or pressure me into making a purchase that day.
Having enjoyed my time in the store, and being such an Omega fan I decided to head back the very next day. Unfortunately, Carlos was not working. However I was able to work with Oswaldo, who was equally as pleasant as Carlos. He made the whole experience so enjoyable. I came in, sat down to make my decision between the Speedy Pro Sapphire, the Seamaster Pro, and the Seamaster Aqua Terra. Once my decision was made, Oswaldo brought me over a glass of champagne, got my watch ready and I was on my way out the door.
Look, you can go to a store who sells Omega, but do yourself the favor and venture over to Fifth Ave and head into the store. The staff is amazing the experience is second to none. You also get the peace of mind knowing you bought right from the company so if anything goes wrong it’s taken care of. Thanks, guys! I promise it will not be my last purchase there. Next up, Seasmaster Pro!

I had an extremely positive experience at this lovely flagship store. Everyone was cordial yet personable. I got quite an education about the several Speedmaster watches I was inquiring about, and was welcomed to try on anything and everything that caught my eye. I spent a good amount of time in the store and was never pressured at any point during my visit. This is what a flagship store experience should be. Once I pinpoint the model for me, I will definitely head back to this boutique for my purchase — my experience was first class all the way — with no unsavory attitude. This visit brought added value to an already prestigious brand.

I came in here twice; once about 3 years ago when I first started working. I was fresh out of college so I dressed very casually. I didn’t get a lot of service, but I admit I was in way over my head because I didn’t even know much about watches.
Last month I went again, this time wearing a button-​down over jeans (so less casual, but not truly formal) to learn more about Omega watches. I first talked to an associate who showed me the different Speedmaster models available. He was very knowledgeable about the products and we spent some time talking about the brand and their movements in general. I asked if I could get any reading material and he gladly put together some stuff for me, adding that there’s also more online. I was then directed to Carlos Cruz, who I spent half an hour talking to about the Omega brand, the Co-​Axial movement, the El Primero movement, as well as watches in general.
Carlos had a lot of poise, was VERY knowledgeable about Omega and also fairly knowledgeable about other watches as well. He went over the history of how the Speedmaster became the first watch on the moon. I threw some hardball questions at him about the skepticism on the Co-​Axial movement, the benefits of the El Primero movement, etc. and he answered them all well without skipping a beat. He threw SO much information at me after a while I couldn’t register it all.
It was an incredibly informative session and at no time did it feel like he was trying to sell me anything. He complimented my knowledge of watch movements, was incredibly cordial and wished me luck on my first watch purchase (this came up at some point in the conversation). Even though I didn’t buy anything from this place, the service was great; it’s a shame they don’t haggle, but they do offer 12-​month deferred interest financing.

10 weeks to get a watch repaired. Don’t buy one of these if you don’t like waiting around. Last time — 5 years ago it was 8 weeks to get it fixed. Overall two repairs in 12 years for a $ 4000 Seamaster. Not acceptable. Not nice.

Their customer service was incredible and they did not pressure you into buying. They were very knowledgeable and I would definitely recommend to others you are interested in their watches.

Good service, until I told that them that I was trying on their Omegas with the intent to go find one pre-​owned. I understand that this boutique will not make money when I buy a pre-​owned Omega somewhere else, but it should all be about promoting the brand, because any and all interest in any Omega watch anywhere is good for the brand. Part of the reason that Rolex does so well is that the resale market for a Rolex is huge. You can always sell a Rolex. The more people buy pre-​owned Omegas, the better the resale market for Omegas and the more valuable NEW Omegas are.
I get that most department stores don’t like showrooming, but that should not be true of designer boutiques. If I buy a pair of Prada dress shoes from Bluefly, it’s still good for a Prada boutique because it’s good for Prada. Bluefly must have paid Prada or a Prada seller for their overstock and they did this BECAUSE people buy Prada online. The revenue still finds its way back to Prada’s coffers.
The same is true of Omega.
Always promote the brand. The pre-​owned market is not competition. It wouldn’t exist without new purchases from Omega.

Having been 5 or 6 times this place can really go either way.
On one end I’ve had great discussions with watch makers and sales people who actually like the watches they are repairing and selling.
On the other hand I’ve had discussions with sales people who know very little about the product and have actually said things I know are completely wrong.
They’re usually pretty responsive to everyone here — guess it helps that I’ve most often had Omega’s on when I came in. I’m a big fan of the brand, having a few different pieces.
Overall, it is worth a look around — but would I recommend buying here at full price vs. at a discount at an AD? That’s a harder question…

Visited Omega NYC Boutique today, April 21. The best high end luxury retail experience ever! Carlos Cruz took care of me. Even though I was there only to browse and already own a Planet Ocean 2500, he treated me as if I was this location’s best customer. Never did he put pressure on me to buy. His genuine product knowledge and passion for Omega products shined through. The staff had enough coverage for Carlos to spend almost an hour with me showing me various Planet Oceans and an unbelievable Deville in Platinum case with blue gold hands and numerals. WOW.
Thank you for showing me the Speedmaster Model 3573.50. It will be the next watch I purchase from you Carlos.
To top off the experience gf and I were served Champagne!

Can’t say enough about the service I received at this boutique. My wife and I were in NYC for a long weekend to celebrate our wedding anniversary. We intended to buy me a new watch as my gift and stopped in several other watch boutiques, including Tourneau and Panerai. I have to say that the Omega staff were the most friendly, helpful and genuine. When I came back to the store after shopping to buy my piece, they even offered to crack open some champagne to celebrate the anniversary. Truly a wonderful experience.

I’ve visited the Omega Boutique several time, both to browse and as a customer of their service department. Up front, the sales people are courteous and knowledgeable. I doubt there’s much flexibility in price here, but if you’re willing to pay retail, I don’t think you’ll find a better shopping experience.
Their service department shines as well. First, the techs are knowledgeable and willing to educate as well as just talk watches. Second, they’ll offer a number of services gratis to Omega owners. They’ve demagnetized my watches, timed them (not regulated, but put on the timing machine so I could see the rate), and checked water resistance, all for free. When I did bring a watch in for service, I was satisfied with both the way it was running (within a couple of seconds/​day — not bad at all for a non-​COSC movement) and the way it looked — pretty much brand new. Finally, when I brought the watch in, it was on a vintage Omega bracelet. I later brought in the original bracelet the watch came on, and they refinished both at no additional cost. It did take a while — over three months, but that’s pretty much typical for the industry nowadays.

I am a huge fan of Omega watches and wondered in here a few years ago when it first opened.
You are treated like royalty even if you are just browsing. The manager and I talked for about hour since no one else was in the store and he showed me the limited editions to be released.
Classic timepieces built with the up most quality. They are built better and more reliable than Rolex. The prices have gone up a lot unfortunately since I have purchased my first Seamaster disappointingly. I guess they realized they can get it.
Update– The service technicians are a delight to work with! I came in without an appointment and they repaired my clasp while I waited.

Extremely friendly and very professional staff. The girl and I made our way in here finally, after a day of wandering through a seriously exhaustive number of stores. My watch was about a year overdue for servicing, and needed a cleaning to boot, so I wasn’t sure we would be able to get everything done as they were fairly close to closing. The doorman was super polite, joking with us and allowing her to bring in her dog. Went up to the service area and gave the guy behind the counter all my info, he retrieved one of the techs from the back area to answer some questions for me. Turns out, he says, even though I’m past due for a service the watch is in good shape so I don’t need to spend any extra on that, and the cleaning is going to cost me nothing.
0 dollars.
Sweet!
So, they wanted me to leave it overnight so they could give it an «ultrasonic» cleaning, and called me the next afternoon to tell me it was ready. Headed back out after work, doorman recognized me and talked about the dog we had with us a little (impressive, considering how many people must walk in and out of a store on 5^th ave in a day.) and I picked up the watch. Super cool people.
Sadly, the watch was stolen recently but I will definitely head here if it ends up being another Omega I replace it with.

Paying retail has its perks. (1) After you buy, you will actually have a legitimate manufacturer’s warranty. (2) Omega has parties that are exclusive to its clientele. You will not meet George Clooney or Buzz Aldrin at the next Omega get-​together after buying your Aqua Terra on the «Gray market,» or from Tourneau. (3) The service is unparalelled. You will learn about the history, the intricacies of the watch movement and enjoy the luxury of the comfortable, luxurious Omega boutique environment while sipping refreshments as you talk about your future purchase (s) with your personal sales rep.
Our sales rep, Maria Hernandez, was top notch. She spoke several languages and was at ease speaking with my French wife and I in English, Spanish or French. She helped us with our Omega Speedmaster purchase, a great deal. The watch speaks for itself. It is an amazing, timeless masterpiece, perhaps the ultimate chronograph. If you are in the market for an Omega, you owe it to yourself to try the boutique before just throwing down on a watch from an unauthorized dealer that may or may not be what they say it is.
After purchasing a watch from Omega, you can be confident that if there are any problems while the watch is still under warranty, Omega will take care of you. From personal experience, I can tell you that with or without the Tourneau warranty, Tourneau will NEVER offer comparable service. I have seen them screw several of my friends and clients with failed repairs, outrageous turn-​around times (several months in multiple cases) and in one case, they even incurred water damage to my friend’s Cartier watch that was worth over 10K during water resistance testing. They denied any part of it and refused to fix the watch! After witnessing horror stories like this, I think that the risk associated with non-​Omega purchases far outweighs the rewards of any savings. Go Omega!

Perhaps it was the commercials during NBC’s Olympic coverage? Maybe it was my Breitling Super Ocean Steel-​Fish X Plus overstaying its welcome? Nevertheless, I was in the mood for a new watch… After all, timepieces are classic and an adult male can never have more than one (or five).
Having caught my attention after various commercials and online advertisements, there was very little doubt that I had to (at the very least) try out the Omega Seamaster Planet Ocean. Luckily for those residing in the «city that never sleeps», an Omega store was available right in the middle of Midtown Manhattan.
Venturing to Omega Boutique on Fifth Avenue is a shopping experience for those tenured. For starters, the various tourists parading outside the establishment with their massive DSLR Cameras would only dare glimpse at the window displays. Stepping foot into the establishment, they would not. Perhaps it was a certain level of intimidation? Or could it be their having zero intent to purchase a watch? Nevertheless, those of us who are familiar to the terrain will realize that the establishment does not bite, and will welcome any and all customers looking to sample the high end quality products rendered by this Swiss brand.
Entering Omega revealed a cascade of ivory walls and spotlighting that cascades the establishment. The store itself can best be described as delicate canvas that highlights the Swiss watch manufacturers various offerings. With the perfectly clean environment, sales representatives in perfectly tailored suits, and a spacious showroom, one can only be delighted at the set up of this Omega establishment. Upon entry, patrons are greeted by forthcoming sales representatives and are aided throughout the establishment. After identifying my intent to sample the Omega Seamaster Planet Ocean, I was escorted to the display area and was shown multiple models of the watch. After sampling the 45 mm (Rubber Bracelet with Buckle), 42 mm (Orange Dial, Thin Rubber Bracelet with Buckle) and the 42 mm (Steel Bracelet), it was deemed that this was the watch that would be my next acquisition. Furthermore, my sales representative was patient in the entire process. My sales representative provided excellent details on the make, composition and movement of the watch. In addition, he advised that it would be favorable to purchase the watch with the Steel Bracelet and purchase the Wide Rubber Bracelet separately. Needless to say, service was beyond expectations and superbly attentive.
20 minutes in the store to only sample three watches might seem excessive. For those of us whom are timepiece aficionados, it is little time spent to find a quality timepiece that will be kept for years to come.
Although I may not purchase from this Omega Boutique, it was excellent to experience the high quality and attentive service rendered by this establishment.
Perhaps I’ll return to this Omega Boutique to have them swap the Bracelets after I purchase my new splurge…