Harry Winston

Harry Winston, wow. Right? Security/​staff at any of the high end jewelry shops along Fifth Avenue almost always open the door for you. Especially if it is a very heavy door like the one at HW. The man right on the other side carefully watched as I struggled with the door. I did not get the service I expected that day, along with conflicting information (which at times seemed almost unbelievable). Long story short, my significant other almost raced over to buy a «want» of mine, but I wasn’t feeling the HW love so I ended up stopping my significant other from purchasing (it killed me to stop it, but principles first). But hey, any purchase there is not going to be cheap so if anything, I just saved ourselves a whole lotta $$!! Also, on my way out, the old security guard looked at me struggle again and yelled, «PUSH!» Ugh. Staff did not seem happy, as there were no customers. Pieces flying off the shelves (referring to a prior review)? Me thinks not. I wish I had a better experience.

I am beyond angry when my friend told me what happened to her in Harry Winston. She came to visit me in December and decided to buy her wedding ring in NYC. I told her Harry Winston sounded like a good choice so she went there with our mutual friend the next day. I can’t say the service was rude because there was basically no service. They walked in and started looking at the rings, no one came to help them, no one bother to pull out the rings that she wanted to try on. After spending 5 mins wondering in the shop, finally some guy showed up, rude and arrogant, seemed very reluctant to sell her anything. When my friend asked whether she could take a picture so she could send it to her fiancé, he said no. Well if that’s your policy, we are fine with that. But then there was another European couple walking in and their SA was totally fine with photos. My friend left with anger. She got her ring from Cartier, similar design, same price, but perfect service. VERY obnoxious experience.

I went to HW to look at rings. The designs are classic and stunning, and the quality is amazing. The service is awful. The flamboyant man helping us was beyond rude (white gay male in his late 40’s with glasses). I was shopping with my mother, and we asked to see a few rings. He pulled one out and very quickly blurted out all of the info about the ring, assuming we knew what all the numbers and letters meant. This was our first time shopping for diamond rings, so we are unfamiliar with the jargon, especially when it’s all rambled together in an impatient way. When my mom asked about the carat size of the diamond, he rolled his eyes, rudely repeated himself in a very loud, pointed, condescending way, as if to say «you are an idiot, I JUST told you the size.» I fired back and explained we had just began our search and we don’t speak «diamond» language just yet, and didn’t understand which numbers he blurted out referred to the size of the diamond. He changed his tune, but seemed so fake, and was very impatient for the rest of our time there, he made it obvious he did not want to spend any more time on us. So obnoxious. Harry Winston’s service needs to keep up with the times in this digital age where the customer can easily share their experience with the world. The intimidation route is so off-​putting and will get you no where, it’s so last decade.

When we were ring shopping for an engagement ring and wedding bands, I went there. The goal was to down-​select in which jeweler I will bring my hubby-​to-​be to look at my three favorite rings.
The Sales associate was helpful and friendly. Within our budget, she made me try three engagement rings.

Harry Winston is a superior jewelry professional. Charles Winston sells the moissanite forgive me

Interesting experience. I was in the market for a yellow diamond solitaire for my wife. I had already been to Tiffany’s and saw several rings. Price range $ 5K — $ 10K. I had no idea what to expect from H-​W because, though I’ve passed it many times, I was always too intimidated to enter. So now that I’m ready to spend some serious coin, I figure I can go in and hold my head up. I did, and mentioned that I was looking for a yellow diamond ring, 0.5 carat to 1.0 carat.
The sales woman was nice enough, and I wasn’t made to feel like a fool, but she showed me an $ 80K ring (2.6 carats) and said that was the smallest they had. In addition, that was the only one they had in stock because at that price point, they can’t keep them in the store. She added that while a 20 carat stone will sit, those 2 to 3 carat rings just fly out the door.
I took a card and left wondering if she was pulling my leg, or there is a 5^th dimension beyond that which is known to man, where $ 80K rings can’t be kept on store shelves…

I don’t know why HW only got three star review. My shopping experience with HW is superb! I got the Zalium band for my fiancé and he loves it. It’s unique and sophisticated. The Zalium band is in high demand and the ring was not available in my fiancé’s size. Mark helped us to ship the ring from the other location and emailed us to come back and try it in couple of days. My fiancé was running late because the train was delayed. They even waited for him after 6 pm. I like the ring so much and bought it right away. We asked for a double ring box and Mark again helped us to have the special box shipped from overseas. I am really impressed by their customer service. We shopped at other places too and I’d say HW is outstanding in terms of diamond quality and customer service. Thank you again HW and Mark Paulk for the perfect wedding band and shopping experience!

I don’t understand all the negative reviews on the NYC Harry Winston at all! My boyfriend and I made an appointment and got stuck in traffic so we called as soon as they opened (our appt was at 10, the same time they opened) to let them know we’d be a few minutes late. They were so courteous and friendly. The SA that helped us, Tom, sat us down and asked what we were interested in, then brought rings out from the vault. We were also given glasses of water on beautiful HW linen coasters. Tom had no objection to going to the vault multiple times to show us other items that we may be interested in, or to find a diamond that was the same color/​clarity as something we were interested in that wasn’t at the NYC location. We never felt rushed, looked down upon, etc. It was such a better experience, IMO, than Tiffany’s, where you stand at a case with a SA that is uninterested in being helpful because, I assume, a lot of people come in with no intention of actually buying but want the «Tiffany experience.» The SA wouldn’t make or break my decision on a piece of jewelry but the experience I had made me feel even better about going with HW because I know for years to come I’ll get the same top-​notch service as I did on my first visit.

Got my dream diamond ring– HW Micro Pave Engagement ring. I really love it! Thanks Mark u r the best, u r soooo helpful! In my first trip to Harry Winston, I bought nothin because I will never purchase items from a snobby sales person! Ain’t like that pretentious female sales, Mark really treat me as a customer and even a friend! both him and the diamond ring are sweet! This won’t be my final trip to HW!

This is my/​our store on the Fifth.
Their diamonds are simply more shining than any other brand names. They are beyond the simple 4Cs. Some reviews talk about the other online stores with similar designs and one third of the price. I can only say that you get what you paid for. And it is worth every penny. If you truly love diamonds, you know what I am talking about.
Their customer service is like their diamonds — the best.
I can see myself being a Harry Winston girl for a very very long time.
Talk to me, Harry Winston. Tell me all about it.

The store is beautiful, the display cases are impressive & they will bring you water right away– these are the positive things about Harry WInston. I recently got engaged & my fiancé handed me that task to narrow down what I wanted as he was completely clueless.
I decided to take a trip to Harry Winston. I brought my fiancé back to the store about a week later. We left it off w/​her to pursue & follow up certain ideas/​diamonds. I never received any follow-​up. Maybe they have so much business & sales they don’t need our business? I wasn’t going to track them down or contact for follow-​up as it was left that I would be contacted. Ultimately, we went to another store, fiancé bumped up the carats & picked out a top diamond for me. He was glad to make the purchase through another company as the salesman consistently followed up with us a prompt manner.

Friendly staff when ur buying however if ur their to just price out stuff they get upset hello who buys on the first day of ring shopping. i want to buy but need to do my homework first.

I went ring shopping with my boyfriend this past weekend. He took me to other jewelry stores in the area (Cartier, De Beers and Tiffany’s). I had a great experience at all of them except this store. The lady that greeted us was kind of rude. We asked to see the different settings and she instead asked us for the carat size. We asked again to see the different settings and she asked us to take a seat. We did, thinking she was going to show us the different settings. When she returned she brought three small rings. We asked her once again to see the different settings and that the rings she brought were too small. She once again insisted on the three rings. I asked for the fourth time to see the different settings, so finally she took us to see the different settings. When we were looking at the different settings she once again was pointing at the smaller rings. I was quite offended at that point and asked my boyfriend to leave. I wouldn’t go there again based on the experience I had. Go to the other stores I mentioned. They were extremely nice and showed us everything we were interested in.

Best security team in NYC!!!

Ok, I know I’m on 5^th Ave. I get that Harry Winston is like «Whoa» in all the movies but I’m sure they have something for commoners too right? Wrong. We walked in looking for a wedding band and what is $ 2−4k at the other Jewelers (Cartier, Bulgari, DY etc) is over $ 6.5k here. And they only had like 5 bands! Wow. Walk in, Walk Out.

While their quality may be the best, the service could be a bit friendlier. I wish they were set up more like Tiffany’s or other jewelry stores where you could browse the jewelry. Instead, it’s sit down only and even when I came in with my boyfriend and my mother and had them write down the information, I felt like they didn’t take me seriously. And even if I wasn’t, they should be trying to make you want to buy instead of making you feel like you don’t belong or you’re bothering them. I am very split between giving them a 3-​star and 4-​star review. I’m leaving it at 3 just because I think the service greatly impedes your ability to shop and WANT to shop. I used to think that I would only want a ring here but they’re just so unhelpful that it taints my view of their jewelry itself.

This specific location is by far my favorite. The staff at this location are always very polite and helpful. My parents gave me a very nice necklace from here and the experience was remarkable. There was no pressure to get anything that I didn’t like and well I guess as much money as people spend here there shouldn’t be. Not only did I get a beautiful piece of jewelry from here but they have kept it in good shape. I love HW

The bf surprised me by taking me here to pop my engagement ring shopping cherry and boy oh boy did this store make my very first time memorable…
From the moment we walked in, i was swept off to a private little nook in this massive store, to be shown possibly any and every diamond a girl could ever want… I was enthralled by the Intense pinks, and shiny yellows, to the traditional white diamonds… I know truly know what it means to say diamonds are a girl’s best friend…

The diamonds are beyond beautiful (and about $ 15,000 overpriced per carat), but I recommend you only shop at Harry Winston in NY when you’re in the mood to be treated like a piece of crap. Perhaps because my boyfriend and I are in our 20s, the staff rolled their eyes when we walked in and acted as if our presence was a huge bother. Nothing was on display, so the woman we were working with sighed and took us up to the vault, where she demanded to know what kind of ring we were after, because otherwise, she «couldn’t help» us. She also told us that she really wasn’t very prepared for us because we hadn’t made an appointment. Later, she asked if we were students (we’re not). In short, we’re not buying anything from these people because they’re meeeeeannnn!

This word has been used and abused, but just imagine for a moment that it wasn’t… this is a very posh little store. The whole store is in a beautiful blue design, which provides a big, bold backdrop for all of their diamonds. The staff is a mix of young attractive females and experienced gray-​haired men.
The store looks great, but I can only give them three stars because, as far as I can tell, the Harry Winston brand has hung up its gloves. All of the rings in the store are cookie cutter molds of the original Winston classics. The diamonds are super high cut and quality, but you can toggle to those same attributes over at Blue Nile and get the diamonds for less than half the price. Harry Winston’s designs have been replicated and riffed on by so many others, it’s super easy nowadays to seek out your own handmade creation that captures Harry’s original essence. If you really want a Winston, I strongly recommend following the Sotheby’s auctions. True, vintage Winston’s show up all the time and you can win them at Blue Nile prices, not Harry Winston retail store prices.