Wempe Jewelers

As someone who has lived in Germany, I am very familiar with the Wempe brand as they have their roots in my German home away from home, Hamburg. For many years I’ve admired from afar their timepieces until I finally found one that I absolutely had to have. I was delighted to find that Wempe has a presence in the States, but being in the Seattle area, it was a bit of a challenge since they are on 5^th Ave in NYC and my travels have yet to take me to New York. Or so I thought…
My initial phone inquiry about my «must have» timepiece put me in touch with Quasim. He was extremely helpful and took the time to answer all of my questions. I was not in a position to purchase at that time but Quasim’s professional, friendly, and courteous manner left me with a fantastic first impression.
Fast-​forward to two days ago, I once again phoned Wempe… this time I was ready to buy. I was put in touch with Gennadi, who was absolutely fantastic. He happily informed me that my «must have» timepiece in stock and I was told that they would happily overnight it to me on the west coast at no additional charge. If I preferred the color that was not in stock, he told me that he was more than happy to have one sent over from Wempe in Germany. My wrists require a larger armband, and Gennadi saw to it that I would have one on my timepiece; he also included the original. That is amazing service!
**A note to buyers who want to order via phone and have a watch shipped: Wempe will only accept American Express for these kinds of orders and will require written (or e-​mail) authorization for the purchase.** Authorization in hand, Gennadi promptly called me back and finalized the order. I received notification from FedEx later in the day that my order was on it’s way and at 9:30am yesterday, the FedEx man was at my front door.
My timepiece was expertly packaged. Upon opening the box, I saw that there was a beautifully-​wrapped package inside of a sealed security bag. (to make sure no one has opened/​tampered with my order). Out of the security bag, I pulled out a beautifully hand-​wrapped box complete with a bow tied on it out of Wempe-​branded ribbon. Upon removing the wrapping, there was my timepiece in a beautiful Wempe box. My proof-​of-​purchase was inside with a handwritten note from Gennadi thanking me from my purchase… such a classy gesture.
Today I had a follow-​up conversation with Gennadi as he wanted to make sure everything was to my satisfaction. He followed that up with a personal e-​mail thanking me yet again and making himself available should I need any additional assistance.
Having worked extensively in a customer-​focused environment, I have to say that my experience with Wempe ranks right up there with other well-​respected companies who value their clientele: places like Nordstrom, Alaska Airlines and so on. The fact that they went out of their way to get me the timepiece I wanted despite my being on the opposite coast has made me a loyal customer. A huge thank you to Quasim and Gennadi and to Wempe for knowing how to make their customers feel valued.

Still can’t say enough about the service in this place. Nelson, who works in the back at the repair section of this establishment should be given an award. This man fixed my bracelet without charging me a dime, unbelievable in this day and age to get a service like that for free. I am still in awe. I will be back.

I’ve been shopping at Wempe for years. I once had a problem with a watch I bought there. They tried for a while to fix it, without success. They ended up taking it back and giving me a new one. That’s amazing service. I can’t recommend them highly enough!

I was here recently to adjust my dad’s watch which was recently purchased from this location. Upon entering the location, I was greeted by a young lady who guided me to the service department in the back, where the gentleman who adjusted my watch took care of the sizing while engaging in casual conversation with me. I was there at 10:30am, and the store was already bustling with customers. All in all, it was a short, and pleasant visit – thank you, Wempe!

The best costumer service! After spend last saturday at tourneau (madison) looking for a watch for me, even though they have bad reviews. I gave them a chance so I can see for myself, they treat me good and I decided buy from them. As long as we came in this nice sales represent lady (Micaehla Sorry if is not spell right) asked me if I wanted see something and since I already had two watches in mind so we went straight to business and explained to me everything about what I was going about to buy. She gave even better price than tourneau and also save a couple hundred dls more.
I totally happy with my new gift and I recommend this shop 100%
Make sure you bring no less than 4000

We’ve bought several watches here. Kassim is incredible. Never pushy, always helpful and he’ll go out of his way to ensure that you’re a happy customer. This is the guy and this is the place you want to go to if you’re a discerning shopper who values both price and customer service.

Had good experiences in store until I received the watches in mail (doesn’t live in nyc). The sales made a mistake on the warranty certificate. I thought that was ok since I had joyful experiences in store, I was confident that they could solve the problem efficiently. But I was wrong. It wasn’t until I called more than 6 calls, came all the way from philly, brought the warranty certificate that they made a mistake on, and waited more than two months for them to correct their mistake.
You know what? I haven’t received the warranty certificate yet.
Again, I was happy in store, but not after. I recommended my friend who spent over 10k in wempe. Now I regret.

Have never been treated so poorly in my life.
Went into Wempe with a Rolex I had received as a gift to have some links taken out. The sales lady immediately said that she did not have a watchmaker on the premises (a lie) and that she didn’t know if the watch was under warranty (irrelevant). It was very clear she thought I was a scam artist or had a fake watch.
Upon showing the documentation proving the watch had been purchased in Luxembourg, she still said she wouldn’t be able to help because it had been purchased in the gray market. Only after proving that the watch had been purchased in my name from the official Rolex dealer was she helpful. Eventually she showed me to the technician who removed a link. I have never been discriminated like that in my life.
Avoid this store.

Super snobby service. I was on my lunch break looking for a gift for my fiancé for our wedding and from the start the salesman was rude. Rolled his eyes at me when I told him my budget was under $ 5k. I had to push him to show me more styles. He laughed when I asks questions. Blonde haired guy with an accent. I assume all the negative reviews for customer service must be about him too.

If you are planning on buying a nice watch or looking at them I highly recommend Wempe. Had my very first experience this passed weekend and I can say that nothing was over the top or extravagant but a nice low key transaction with a nice positive feeling in the end. The setting is very beautiful nothing pretentious but everything is displayed properly with the right amount of lighting.
The staff is very courteous and personable. The representative that helped me was Marisa S. and while the store was beautiful, she was the key that balanced everything out and the reason I bought the watch instead of going to another jeweler that I was planning on. She was on mark, attentive and actually very easy to speak with one on one, in regards to answering my questions and providing advise. It was overall a pleasant experience that I don’t seem to find at other fine places anymore.
By the way this is my first review since having the Unilocal account for a year so I hope that provides some insight on my overall feeling about Wempe.

We came in with our friend, who was picking up two watches. While we waited, my husband caught sight of a beautiful Tag Hauer he «had to have.» It was a limited edition and absolutely gorgeous.
In keeping with the New York experience we were having, our salesman, Lyndon, was kind, charming, never pushy. The perfect impetus for my guy to want to go all in.
The watch was delivered to us (in LA) yesterday and opening the box, then the sealed security envelope, then the gorgeous gift-​wrapped box was like Christmas in March! Really thrilled and happy to have had the experience.
Walking out with a couple of bottles of lovely champagne was a little lovely as well. We shall return, next trip. See you then!

The reviews that vacillate between 5 and 1 star are truly confusing. Wempe is a European brand and a sophisticated shop and thus often quite busy — I know I have shopped there for a decade.
I find the staff friendly, informed and approachable. The President of Wempe USA, is on the premises nearly always and is quite passionate about watches, being a watchmaker himself. I suggest that all the reviewers who wear ‘four figure shoes’ (big feet?)or ‘were about to plunk down 7k’ (is that even a verb?) Take a few minute stop and extricate themselves from their own backsides and simply ask for help — or not and simply ask to see something.
Failing that ask for Sophie, a fine looking Austrian lady, who most likely has better taste than most.
(and as for the ‘asians’ as one reviewer described, I think you’ll find they are from NYC but speak Cantonese and Mandarin) Go travel a bit and lap up different cultures, I suggest shopping in Shanghai, then you’ll really understand.

I came here after an odd experience in another watch store and couldn’t be happier with my experience in Wempe. It’s an intimate store with some of the most refined service I’ve experienced in New York.
I called ahead to ask some questions and make sure they had the watch that I wanted. When I arrived I was helped by Christian, the same person I spoke to over the phone (continuity of service). I sat down and was offered refreshments and Christian brought the watch over to me. He was patient as I asked to see other watches just to compare sizes and styles and make sure I was comfortable with my choice. He was clearly knowledgeable about every brand they sold. Wempe provided me with an extra year of warrantee and free engraving (which was back in two days). I had other questions afterwards and my e-​mails were responded to promptly. Very positive experience and I wouldn’t buy my next watch anywhere else.

I was looking to purchase a watch and decided to check out Wempe based on some of the positive reviews. It ended up being a condescending and sexist experience. I was getting ready to plunk down my card on the watch I wanted and started to ask them about pricing. After being offered about $ 100 off on the $ 7k model, I was told that I should «come back with the husband and credit card» if I wanted to get more serious. I had to do a double take – what is this, 1950’s Mad-​Men? He had made a few other arrogant and offhand remarks but that one really pissed me off. For reference, I’m in my early 30’s and working female on my lunch break so I don’t expect them to roll down the red carpet as they did for some other reviewers (tea? biscotti? hah!) but I’m not ok with unprofessional treatment I received at this higher end store.
I ended up going down the street to Tourneau to make the purchase. Not as fancy but certainly less snobby. On principle, I would not give my money to a place that treats potential customers (and women) like this.
I suspect that a lot of the varying experiences have to do with the sales associate that you get. My guy’s name was Christian so maybe try someone else if you want a more professional experience, are not male, and you don’t care to come in all decked-​out? Also, to gauge Wempe’s pricing & honesty, I asked him what to expect for future maintenance or upkeep and he quoted me double than what the brand charges in their boutiques.

Don’t even bother. I went in there yesterday to check out the new Deepsea with the black and blue dial. The Asian sales person who approached me said «that would be the GMT II». No, you arrogant Wempe brick, that would be the Deepsea, just as I said. The GMT II has a black and blue bezel, not dial. Come on… If your job is to work at an expensive jeweler you should know the basic watches from the big brands. Don’t waste my time. Or yours. Just go to another watch store, Wempe is just too stuffy.

Unlike Joshua, I walked into Wempe and was decently dressed in a business suit.
I asked the sales woman if I could look at and try on a moderately priced Panerai watch. Not a top of the line Panerai, a watch that I could easily afford.
After I tried it on she insulted me by saying «did you satisfy your curiosity «in a condescending way, like you look like you can’t afford this watch.
They are overpriced anyway, you can find better prices elsewhere without paying for their fifth Ave rent. And unlike Joshua, I’m in my fifties not twenties.
I doubt people with F U money would be willing to overpay here, rich people are rich for a reason.

Great selection of watches, but not overly impressed with the sales people. They seemed a bit snobby, but they were definitely knowledgable. No purchase was made here.

I’m already quite familiar with Wempe as I have bought several watches from their Euro stores in cities like Berlin, Frankfurt and Munich. But this was the first time I had an opportunity to visit the NYC store. I was not disappointed. For this visit I needed some cuff links that I had researched online and I was immediately greeted by a very nice woman from Austria that knew exactly what I was looking for. She of course did the customary offering of imported bottled water, cappuccino or champagne with little chocolates which is not something I needed but the offer is nice. The next day I went back with my girlfriend so they could inspect and clean her Wempe Zeitmeister Manchette and replace the battery, all at no charge. Like many of the high end jewelry and watch boutiques in this part of town, they have a doorman that will have to unlock the door to let you in. But that’s understandable considering the value of their inventory on display. What I like about Wempe is that they really know good customer service and will treat you the same if you are buying $ 150 cuff links or a $ 100K Patek. I will continue to visit and buy from these stores in the future.

Excellent place when looking to purchase something special. We had an excellent experience here with a watch purchase recently. Gennadi was extremely helpful and brought something to our attention that we initially hadn’t even considered– and we are so glad he did. Wempe is a place we plan to visit in the future and when we do, we will definitely see Gennadi for his expertise. I highly recommend stopping in if you’re in the market for a new timepiece.

I had an incredible experience at Wempe for a recent watch I purchased here as a Christmas present. This is a very classy and established company whose elegance is reflected in their timeless and beautifully designed boutique store. The best feature is the personable staff. I didn’t deal with too many watch experts, but Marissa was phenomenal. She really exceeded my expectations and though I felt slightly intimidated in this store at first, she was really friendly and knowledgeable that I felt comfortable talking with her and being able to work out a favorable deal on the piece I bought. The watch was engraved for free which was a bonus. Wempe also does complimentary lifetime polishing, and they give you an additional year under their warranty plan-​also free of charge (at least that was what was stipulated on my purchase).
I highly recommend Wempe Jewelers to anyone who might be looking for a luxury watch and would like attentive and thoughtful service. They serve you tea and cookies which was such a nice little touch. And the doorman is very good at what he does, not to mention, he is a friendly guy. I’ve been to other watch stores where their snobbery dampened all the sparkly nice watches in the store (i.e. William Barthman in FiDi).
Wempe carries a wide variety of luxury watch brands (
), jewelry and accessories (cuff links). If I ever need to shop for something as fancy again in the future, I’m going straight to Wempe and will be looking for Marissa!

Was thrilled to find both the JLC and AP I was looking for. They had a great selection of both brands and finally got to see where the new 41 mm chronograph was too big for my wrist.
They also accommodated my shipping request and gave me a price concession I was happy with.

As soon as we walked through the doors, we were confronted a little too quickly by a bouncerish-​looking gentleman who stood a little too close to our faces. Compared to how packed the store is with glass displays, Wempe strives more to achieve diversity in brands rather than diversity in products. As we were only looking at one or two specific brands, our stroll through the store was fairly limited.
The gentleman assisting us was aloof and almost a bit stand-​offish to the two tourists at first, and it wasn’t until my husband displayed his vast knowledge of horology (and the seeming willingness of his wife to support his watch habit) that he warmed up to us. By the end of our visit, we had had a pleasant and informative conversation of the piece we had come to see, but it still irked me a bit that we had to prove ourselves first to be treated like respected customers.
A bit pretentious, but I guess that’s not all too uncommon in a high-​end watch store. A bit more accessible for people (like me) who are constantly afraid of knocking down an expensive display at the highly-​stylized boutiques, but be prepared to be treated like… well…a tourist.

rolex

Hier findet man nur das beste an Uhren & Schmuck, große Auswahl von verschiedenen Herstellern wie rolex, Cartier, lange & Söhne usw, Top Beratung & erstklassiger Service. Ps, hochpreisig!