MAC Cosmetics

I can not believe how RUDE the employees at this location are.
I’ve been buying makeup from MAC for over 15 years. I went to this location because the Union Square location is just as bad. If not worse. The past three times i’ve been to that location they gave me the incorrect products.
We walk into an empty store on a Monday afternoon and its empty. Not one of the staff standing around BS’ing even acknowledged us. Which is the norm for MAC stores in NYC so I wasn’t surprised.
However, when we walked over to LOOK (we did not touch a single brush — We aren’t stupid and knew they were for display) at the brushes on the wall a male employee quickly walks over to finally ask if we need assistance with a disgustingly rude tone.
We told him no we were just browsing but thank you. He then continues on «OK, well just so you know those are display only.» with more attitude then Leona Helmsley. You’d think we were holding a Birkin and eating ice cream or something.
We said «Okay, thank you» he then stood there for a second looking at us as if we are the scum of the earth and proceeded to go on about how those are display only and they aren’t to be touched with the most nasty attitude. My friend I was with then said «OKAY «and rolled her eyes at him. He snapped back «OKAY. JUST SO YOU KNOW»
I’m sorry. I’m not stupid. I’m not going to open a wrapped brush thats on a display. I certainly don’t expect to be spoken to like that in any store. I don’t care if Its a Dollar General or Bergdorfs.
We quickly exited without buying anything. I can’t believe that I spend hundreds of dollars a month with this company and their employees don’t have the decency to speak to me with respect. Not just me. Anyone. I wouldn’t expect anyone to be spoken to in a store like that. I wouldn’t speak to anyone like that especially not a potential customer.
I’m completely disgusted with this brand. The only store in the city that has acceptable customer service is the one near Lincoln Center.
The past few years the quality of service and makeup has gone way downhill.
Please don’t go to this location. If you have any respect for yourself or other humans you won’t encourage them and give them your money.
I’ll be purchasing everything online from here on out. If i didn’t enjoy their products so much I’d NEVER buy from them again. Its just too much of a constant these days.

Was in the Neighborhood decided to stop in, Glad I did. normally Mac stores are overrated. I met this one makeup artist Gia who helped me, super professional and talented. She taught me how to apply winged eyeliner. And a couple other cool tips. She was so patient and overall a great teacher. Can’t wait to come back and have her do my full face makeup. :)

this location is close to my job so i’m there more than any other stores. IDK but the women in there either hate their job, or i get one on a bad day. I get it, we all have bad days but if the customer is in a good mood, ready to spend money an attitude will make us leave real quick. I love the guys, I’ve always gotten real happy, funny, helpful associates. This week I went in and major attitude from a girl, she told me her name but I forgot how to pronounce it. If u dont know exactly what you are looking for, they run away from u. If u have back to MAC items, they go from cheesy to frowns. 1^st time was ok, 2^nd i was like again? and 3^rd I was like ok. what is the problem? 3 different girls were either on their lady time, or hate their job!

My review is really for my makeup artist, Courtney. She was not only an absolute pleasure to work with, but hands down the best artist I’ve ever worked with at a MAC boutique. She made me look so glamorous on my birthday, and for any girl who wants to literally glow and look like they belong on a red carpet, (and have incredibly awesome social media shots) definitely ask for Courtney! Thanks for making me feel like I could light up a room!

As a makeup artist it’s always good to get others advice as well sometimes
Met a very gorgeous personable makeup artist
With a great eye Very suggestive without being pushy and very polite his name is Tim

I know so many people love this brand and think their cosmetics line is great, but I just cannot get on board. First, I made an appointment at this location for New Year’s Eve. I was just hanging around so I stopped in one hour early to see if they could possibly take me earlier. I get that it’s NYE and if not because they were busy that would not have been a problem. When I walked in the woman that approached me was extremely nice, but the second I asked her if someone could take me early her attitude completely changed (appointment change = no direct sale = fake sweetness in garbage). She said she’d find out but then I saw her making sales to other customers and cleaning brushes, so I walked over and politely asked if she knew if someone would be able to take me earlier. She got annoyed and said she had to go ask the manager. Long story short, another ten minutes later, the manager informs me that they can’t take me earlier because it «would mess up their vibe». I wasn’t offended, I took that as a way of her saying they were too busy with other clients so I just walked around the store and tried on some product and looked around. After another 25 minutes, I realized every single makeup artist looked bored to tears and had absolutely no clients, were using their phones, cleaning brushes, etc. In all I was in there for 45 minutes; more than enough time for them to have applied my makeup and made their money. I walked out and went to MAC at Macy’s and spent $ 160 on product. I won’t come back to this location and I’m not too impressed with their product; I have very clear skin and this made me breakout within one day.

for anyone who complains Mac has bad customer service, go here or go to the one near 14^th street union square (except the one in union gets a little crowded) BUT I’ve came to the flatiron Mac location twice in my life as I do most my shopping at work online but their customer service is impeccable! always courteous, always friendly (they greet you and make you feel at ease saying to shop around). but I only came here for the Mac studio fix cause I heard so many good reviews on how it helps your makeup last longer! I bought their eye shadows before like 8 of them and to be honest I think their eyeshadows are overpriced and not pigmented enough! but I’m going to try the studio fix. I just checked in here to say their customer service is top notch!

The worst customer service, no welcome when I walked in, went to 3 different stations and 20 minutes later still, no one asked if I needed help so I helped myself to as many products I can grab and left them all at the register.

I walked in to pick up some stuff, didn’t even need help and 3 different people were rude and ignored me. I left with out the merchandise I needed, and from now on will no longer purchase things from Mac.

I just walked out of the store empty handed. I walked in on a Wednesday and the store was not crowded. I politely waited for 10 minutes until someone could help me. I briefly spoke with the sales associate about finding a nude lipstick
. In the middle of our conversation, she began helping an older white woman and completely started ignoring me (for the record I’m an African-​American woman in my late twenties). I again politely waited until I finally just walked out. Terrible customer service at this location. I won’t be back.

Great service!

shoped in MAC downtown last week and bought eye lash and eye liner.
I always surprised from the product quality and beauty .
Jessica was the lady who helped me and she was very nice and kind .
That store is great. @@@

I was looking for a liquid foundation brush, which I got in addition an eye liner, brush cleaner and ordered advance a gift for my cousin.
Great experience. Nice location. Well kept. Friendly staff, especially the girl who helped me (I wish I can remember her name, sorry). She acknowledge me right away, gave me time to look and approached me again to ask how she can assist. Great job!
Came here for the second time to pick up the order, I was acknowledge right away, and even though he was helping another guest he was able to balance the both of us.

I’m honestly surprised by all the five-​star ratings. This is the MAC store closest to me and I hate my experience in there every single time to the point where I just order online now instead. When you walk in you are never greeted by anyone even the makeup artists who are standing around fixing the lipsticks. When I used to go here I always knew what I wanted so since the customer service is so shitty I’d head straight to the cash register only to get stared by someone behind the counter. Thanks for the help!

I also had my first ever makeover at this location a few years ago and I always return to them for their service. Love the permanent make up line and the associates here are helpful. There is always someone on hand to ask a question or test a product. Plus the location and size of this store are ideal for their preview parties. Make sure to sign up at the register.

This location is amazing. I had my first MAC makeover ever here and it was a great experience. Melissa is the BEST. She made me look beyond stunning, showed me how to apply everything, and didn’t push me to buy stuff. She was super sweet and very talented. She even gave me her cell number to contact her whenever. I brought my girlfriend back with me one day because she was having trouble with the makeup she bought at another location (Harlem) and Melissa totally did her whole face (NO charge) and helped her pick the right colors/​products for her skin tone. Seriously if you want a makeup artist that will help, teach, and take their time with you, go to this location. Ask for Melissa. She’s amazing.

I had made an appointment to get my make-​up done for a friends «Pin-​Up» theme bachelorette party. Not only was the artist completely friendly, fun to chat with and talented, he did an amazing job. I couldn’t have been more satisfied. I will not only be back for my continued purchases but as well to request Timothy to do my make-​up again in the future.

Oooh MAC! How much I loved you when I was young and beautiful!
You were the-​only one for me… then life happened, and I stopped spending all that money on make up, regardless of how great you made me look.
Then, last Monday, I lost my makeup bag, and decided to go back to my beauty roots and purchase it all from you! but Alas, it was not to be… :-(. I entered this very small location, a block from my job. 4 associates, 3 of them with customers, the 4^th one dramatically stocking shelves, and looking at his phone, all the while looking thru me… not once I got a «just give us a sec», or «i will be w you in a minute», and after 10 minutes of standing there like a statue (it serves me right!), left for Duane Reade… got my makeup and kept a bunch of dollars in my pocket… just saying…

This is my first negative Unilocal review. I’ve had poor experiences in the past, but none have motivated me to write a review like this one has. I live in SF but was in NYC for a Halloween event, so I decided to get both my hair and makeup done.
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My hair appointment was running over, so I called M.A.C. to let them know I was running behind. The receptionist said not to worry and to head over when I can; I arrived 20 min. later offering my apologies.
I was paired up with KEVIN who seemed annoyed with me from the beginning (maybe because I was late). A few things happened along the way that seemed to annoy him further, including asking him to redo my red lips that were uneven. After he finished, I thought he had done a good job despite having some awkward moments. I bought the red lipstick (a necessity, right?) and was off.
Before leaving for the party, I went to reapply the new lipstick but to my disappointment, Kevin had sold me a bright PINK one instead of the RED he had applied on me earlier. This was really frustrating since I didn’t have another color to match to. But I’m not writing this post because of this hiccup, it’s how Kevin and the store manager handled the situation AFTERWARDS.
[CONTINUE HERE]
When I called, Kevin answered. In a friendly and calm demeanor, I explained the situation — that he had given me the wrong color and that I really needed the right one for that evening. Oddly enough, the cab I was in was stopped at a red light RIGHT in front of the store so I could actually see him on the phone talking to me! He didn’t seem very shocked or concerned that he gave me the wrong color, and said there was nothing he could do for me now because the register was closed for the night.
This was ridiculous to me, he had the ability to remedy the situation and I was RIGHT OUTSIDE. Based on this reaction (and what my gut was telling me) I had the impression that he gave me the wrong lipstick on purpose so I expressed that to him. This infuriated Kevin so he handed the phone to the manager, who proceeded to tell me that Kevin had mentioned we didn’t have much chemistry together (why does that matter?) and reminded me I was 20 minutes late to my appointment (then they shouldn’t have accepted my $ 50 for the service). He proceeded to defend Kevin and tell me there was nothing that he could do for me until the morning. But getting the right color the next day wasn’t going to salvage the makeup job I had done specifically for that evening.
Needless to say I was really disappointed in the way that this was handled. I think Kevin was really unprofessional and his manager was NOT putting the customer first — he was protecting his friend instead.
I’D THINK TWICE BEFORE BOOKING AN APPOINTMENT WITH KEVIN!

So… you want to burn off ¼ of that check you worked oh so hard for this week?.. Ladies… stop in this MAC Store. and I guarantee you… it will go POOF in 30 minutes or less!
Of all the MAC stores/​counters I’ve visited… this has to be one of my favourites… I usually walk into a MAC store with an action plan and a list because being the Gemini that I am… I easily get sidetracked… and that’s exactly what happened on my last visit. think I spent $ 335 on like 12 tems? LOL… anywhooo… The reps are extremely friendly… and I never feel rushed… Came on a friday nite… ended up spending a full hour getting some more shadows… and picking out the right concealer because I had a terrible blemish that was sooo getting in the way of my good weekend… Turns out… the one I needed was sold out… but the rep was so kind to put some of the sample in a container for me… to hold me over…
She did 2 new looks for me… and showed me step by step what to do… I learned my tricks from one of my own MAC buddies… who taught me everything I know about makeup… but I can never do it as well as these chics do… I left with a tiny bag filled with goodies… got home and was able to re-​create everything the rep taught me…(see pics :)
Everyone that came in this store was tended to in a timely manner… and I saw many chics walk out very happy customers… including me.
PS– just dug up her business card — Yuliana is the MAC Artist that assisted me… if you’re still there… thank you hun!!!