FedEx Office Ship Center

This staff is friendly, the location is cozy, and the experience iis completely pleasant. Before I found this place, I used to get a sinking feeling in my stomach when I’d have to go mail a package. Honestly, this center makes it fun to send personal gifts to your loved ones again!
Thanks, West Village FedEx Office Ship Center! ;-)

My customer service experience with Fed-​Ex:

Spent an hour trying to get my visa documents together and mail them. Not very fun, but the awesome, experienced, and helpful customer service got me through it.
The lady there also had a great sense of humor. «Don’t you wish you could just hand it to them instead of mailing it somewhere a short subway’s ride away?»

I have had mixed experiences in picking up packages at this location. I find that the guys are very friendly and helpful. However, both times that I have been serviced by Patrice, it has been a very pleasant experience. She is very rude and unfriendly. I thought that I may have rubbed her the wrong way, but I’ve observed her treating other customers just as poorly. I don’t know how a reputable company life Fed Ex can employ people who give such poor customer service

Friendly, helpful, efficient and with a sense of humour — all first thing on a Monday morning. I couldn’t have asked for better service.
I was posting a laptop to a colleague — there was a specialist box for that very purpose. Tape was provided free of charge. Sending my package was a little pricey, but I needed it to get to the destination in a ridiculously short time, and the laptop wasn’t a small one, so the expense was reasonable.
All in all, very happy with the service and will definitely go back.

A bit small, but great service. There are only two computers. I went during the day and it wasn’t a problem. Friendly and helpful staff.

I just had a great experience with this place. Went there to fax a letter for my healthcare benefits and didn’t bring cash with me. Knowing the fax would prob only be a few dollars I should have done this and expect that they wouldn’t accept plastic for such a low fee. When I asked for the nearest ATM the person who appeared to be the owner said not to worry and they would take care of it. Very nice and accommodating man and the guys working with him were savvy too. I’ll def go back here when I have a shipping or mail related need.

the ONE time I try and pick up a package at this location, they say I can’t have it (in a rather un-​apologetic way to boot) because they’re systems were down. phones, internet, shipping systems… everything.
they said i would have to come back. They haven’t answered the phone in two days so i called FedEx corporate. they informed me their office is still down. My package might be returned to sender (it’s a birthday present for someone, and i need it NOW).
Because of their shitty «systems» that went down for two days, my sister doesn’t get her birthday present. and the guy sitting in there, apparently doing nothing because nothing works, was pretty rude and didn’t really give me answers and definitely didn’t apologize or have any empathy.
I don’t usually bitch about this kind of thing — but it’s a present, and it’s not my problem their «systems went down».
CRAP SERVICE. FIX YOUR SHIT. UPS from now on.

Cozy little West Village location on the corner where W. 10^th meets W4th.
Doesn’t open until 11am.

Great location, friendly and knowledgeable staff, and rarely a line– what else could you want from a shipping center? =) Note that this location is small and doesn’t feature all of the office-​related knickknacks and auxiliary services you find at some of their bigger stores. In fact, the first time I visited this location, I was looking for a notary, which they didn’t have. However, they were able to offer suggestions for notaries nearby. The primary service at this location is FedEx shipping, so if you come prepared with your package ready to go (maybe sans a FedEx box and label), you’ll be all set.

they had packing tape
and that is all i needed
and they’re open until 9

I don’t quite know how you could screw up a ship center, but given my previous experiences with the Kinko’s aspect of this chain I had low expectations.
I was pleasantly surprised. Not only did my package shipping proceed smoothly and rapidly, the cashier even let me close my box with her big roll of packing tape (instead of making me buy the extraordinarily overpriced roll on the wall of packing supplies).
Now I probably couldn’t go in there and use her tape everyday, but you get the idea.