The UPS Store

Review is for PRINT JOBS.
allows customers to submit print jobs online, then pick them up at a local UPS store. It’s a very streamlined process — you upload your documents, choose the type of print job (reports, posters, manuals, etc.), paper size, binding options, one/​two-​sided paper, lamination, etc. You pre-​pay, then UPS sends you an email to let you know when it’s ready for pick up. GREAT in theory.
I submitted 7 «report» print jobs on Tuesday evening. Specified that they were to be comb-​bound, and got emails saying that they were ready for pick up at 9:30AM Wednesday morning. When I showed up at 12:30 PM Wednesday, the staff gave me a stack of a few hundred sheets of paper. Even though I paid for binding, nothing was bound, stapled, binder-​clipped, etc. One job was not even printed out. The guy behind the counter couldn’t explain, apologize, anything — he just said, «I didn’t do it, the guy last night did.» When I asked for a refund for the binding cost, he said that he couldn’t, only his manager could. She was out on lunch, could I come back later? Uh, no, I don’t have time later today to come back.
I waited 10 minutes for the manager to come back, and as soon as she returned and heard the explanation from the guy, she gave me attitude — she didn’t do it, it’s not her fault, and I should be thankful that she is helping me on her lunch break.
Ok. Fine. But no one was assigning fault there. I want a refund for the binding, and the print job that didn’t get printed. It took about a half hour for her to call HER boss, and for that guy to walk the «manager» through the computer to give me a refund. When I asked for binder clips or envelopes to separate the 6 stacks of paper in my bag, she said that she would have to charge for it. It’s a poor way to run a business, and a quick way to make sure they stay away.
Don’t go here. The owner obviously doesn’t train or empower his employees to do their jobs, and it shows. Not worth the hassle.

It’s the Sunday before Xmas, and as I was walking into the store, the guy decided he needed a break and closed up and left. It’s 12:45pm.

The service is great and the location is very convenient! They have cameras all around the register and have trustworthy management!

Just a note of thanks to Kayin. I came in on a Sunday. He had a lot of customers and I had a million questions because I was making a big move. He was patient, helpful, cheerful and generally great. Thanks Kayin.

Very convenient location with extremely helpful staff. It’s one-​stop-​shopping for all your shipping needs!

I wish I could put zero stars and I’m not even one to tear someone apart or try to get them fired but seriously the guy that was just there «helping me»
Should not be in a customer service business. He belongs making hamburgers or something where he does not need to be talking to people since he is clearly too stoned and too unfriendly to have s pleasant conversation or to even just do his job right. I had a PRE PAID return label that he made me pay to print and then he told me to put the label on the box myself bc clearly it’s too difficult when ur that unfocused … Then he told me to tape the box but all I saw was scotch tape so I was baffled I put some tape like an idiot and said isn’t someone going to easily steal the phone in here that I’m returning and he barked back and said if I pay the $ 2.80 hell tape it … I was like why do you have me scotch taping the box then IDIOT! Seriously the most unpleasant experience ever.
Update on this review … It seems that someone responded to my review below because they are embarrassed by this review however I did not care that I was charged $ 2 I can afford it … I am upset that my service was HORRIBLE and the guy that was helping me was one of the most incompetent and unfriendly people I have ever met in a service business. If you «strive» for great customer service then why have someone rude and disrespectful and extremely unhelpful working for you? Makes no sense to me. «Customer is always right» obviously does not apply here. Defending a review is unprofessional.

The employees of this store are always super accommodating, even when I come in right before closing and have a bunch of packages to send!

My husband was out of town and we had an emergency. I had to overnight him papers and books he needed. I was in a panic. Antaya was the most helpful person I ever met. She calmed me down. Assured everything would be fine. Then she was able to print the documents needed and pack them with the books. When I left I felt relieved. And the next day my husband received everything at 9am. Everything was perfect. Normally I would not review a ups store. But how can I not after what Antaya did for me.

If you need something printed, go anywhere else. They should not be allowed to advertise that they offer printing services.

Very rude customer service. I would say not to go this store.
Today I went in to drop off the package. I did packed the package good. I wrote some thing on. And Asked for clear tap to put it on. He refused
He said I charged $ 2.80 cent for that. The guy was very rude. The name of the guy GABINEL.
I ll never ever go to this store again

I have used this store numerous times. There is always street parking right in front and they get me in and out very fast. I use their shipping often and now when I have to print stuff I email to them from my phone

USE FEDEX or the POST OFFICE
I dropped off 2 return packages, labels on — employee REFUSED to give a receipt
Of course one was lost and who is out the $ … ME!!! Unprofessional, rude, lazy overpriced

I used to hate coming home from work to find a note on my door saying I missed a delivery, and I used to hate dealing with the warehouses where missed deliveries are picked up, so I got a mailbox at this UPS store. They hold a few packages per week for me to pick up. It’s great to have this service, since I don’t have a doorman. The staff are very helpful and usually will recognize me when I come in. On occasion, I’ve needed to ship items, and it was all done without any hassle. Sometimes, I’ve delayed picking up a package for a long time, and even still, my package is always waiting for me (never returned to sender), and there aren’t any additional fees. The mailbox rates here are much lower than other mailboxes in my neighborhood, and their hours are sufficiently long that I have time to go there before or after work when it’s convenient.