Dunkin’ Donuts

This place is amazing !! Excellent customer service !! Extremely friendly and the food and drinks is more then good quality it’s awesome quality. It’s always a pleasant experience when I come here.

One of the fastest Dunkin Donuts I’ve ever been to! On average theres about 30 people on line, itching to fulfill their caffeine needs and these guys will clear them all out in about 4 minutes. With speed comes robotic service. Cashiers are rude, they’ll snatch payment out of your hands and begin taking the next order before you’ve even received your change. But hey, do you want a smiling barista and a 5 minute wait? Or an angry scowl and a cup of coffee in your hands before you even put your wallet away?

I didn’t like that it was outside of Rockefeller Plaza in the subway so it’s hot. The girl spoke so low I didn’t know if she had my order right. My sister asked for a glass of ice water because it was hot. We both had ordered drinks and the girl looked at her like she was from another planet! We are from south Texas and it’s hot so we live on iced water and I guess that’s not something they do here in NY. I think it’s because they can’t charge for it like they can a bottle of water. Then I didn’t like my drink so it wasn’t a good experience.

This one is located in the subway level of rock center and the mornings are insanely busy with what looks to be 4 or 5 (!) order lines creating what looks like mass chaos. The coffee is oh so delicious as I’m anti-​Starbucks and prefer the light taste of dunkin. But I stopped getting bagels here because I realize that the little container they spread on it leaves a lot to be desired. I now go to my local delis in the area where I can ask for a heavy dollop of cream cheese

I come to this location in the concourse a few times of week.
The service is unbelievably fast, the employees always get my orders right, and the staff is friendly!
They have my order ready before I can finish paying.
Would give this location 5 stars but I have noticed early in the morning sometimes bagels and doughnuts taste a little stale — like they’re getting rid of the day before’s leftovers.
Regardless pf that, this is the perfect spot for my morning coffee or iced tea.

Um mal was Anderes als dauernd nur zu Starbucks zu gehen, wollte ich mal DD ausprobieren. Die Donuts kennt man ja, leider nicht ganz in der gewohnten Qualität. Unsere schmeckten nicht ganz so frisch wie erwartet, immer noch lecker aber nicht wie gewohnt halt. Den Kaffee fand meine Frau super, aber nicht besser oder schlechter wie bei Starbucks. Ich fand die heiße Schokolade um einiges besser, etwas süßer und cremiger. Genau mein Ding.
Dieser Laden hier im Rockefeller Center befindet sich unter dem Rockefeller Center und ist nur ein To-​Go Laden, es gibt keine Sitzmöglichkeiten. Man muss bis zur anderen Seite zurück laufen wo es dann wieder ganz viele gibt, natürlich direkt vorm Starbucks.
Auf jeden Fall eine Alternative zum SB, wenn auch mit kleinen Mängeln und Aufwand verbunden.

Ehhh, I’ve been here a million times because I work in the area and I always try to give this place the benefit of doubt when they mess up on my order.
I am a latte kind of girl and they always seem to mess up on my sugar cookie lattes by not adding in the Christmas colored sugar on top. That’s what makes the drink. It is a huge hassle to have to stand there and watch them to make sure they put it or have to open up my cup to see if they put it.
I’ve also ordered a few Bavarian cream donuts here and they often mess up by giving me the lemon filled one instead. I get it looks the same on the outside, but come on. How many times does this need to happen? Well, it happened again yesterday so hence my need for a review. (I don’t find reviews of places like this helpful because people will come here regardless for coffee so I tend not to review franchise/​chain shops). On top of getting the wrong donut, my donut was also really stale. The outside was so hard. This was the last straw and I think I’ll just stick to Starbucks for my lattes and go elsewhere for my donuts.
With that said, this place is convenient because it’s in the train station and it gets a lot of foot traffic. The workers here are friendly, but they are seriously lacking in their prep department.

Had a coupon for a free latte. Took 3 cashiers like 6 times to figure out how to scan it or type it in. Asked for a HOT latte. Got an iced latte. I give up

At night before we headed back to on the subway to our rental, we stopped to pick up some donuts. My boyfriend’s family was visiting from Europe and they were curious about donuts. We were thinking about what to order and the staff person at the counter advised us that there was a special on a half dozen order. So 6 donuts it is. At this later time, they still had a variety of donuts left. The one I had was a little dry, but still OK.

it doesn’t get faster than this place. this is the greatest example of NY fast food. Know what you want, get it, and get out the way. Sure, i enjoy idle chit chat with cashiers and browsing the menu sometimes but honestly who does that at Dunkin Donuts? If i want that experience there’s a million small coffee shops around town to do so. This location is near the subway which attracts a lot of people funneling into and out of work at Rockefeller plaza so the ultra fast service is whats needed. That’s why in the morning there’s literally 20+ people working at this location.
i appreciate you Dunkin Donuts. Now lets work on the next phase of fast service
i walk past
you have someone hand off my order
i never even break stride
nah? oh well. i’ll live
Coffee Cups UP!

The Gorilla says:
«Dunkin’ is better.
Better than Starbucks, in taste
And in value. Cheers,»

OMG, I was so excited to finally go to a Dunkin Donuts! I grew up eating DD’s donuts as a kid, but I wasn’t old enough to ever drink the coffee before moving away to California. I came just for the coffee this time. I ordered a caramel swirl latte… I didn’t specify hot since I thought it was implied… you say «iced,» right? It came out as an iced drink really quickly — a woman grabbing her order pointed out that mine was ready (they didn’t call out the name on the order). I asked the woman that took my order about my drink being iced and her co-​worker next to her was super nice and immediately re-​made my drink hot. Thank you! I really appreciate great service towards customers… even if it was partially my fault.

It’s a weekday. It’s morning rush hour. And you’re about to do what you do every single morning after you get off the B /​D /​F /​M. You’re going to sprint up the staircase, barrel through the turnstile and pony up the Dunkin’ Donuts coffee counter to place your order.
It doesn’t matter that you visit at the same exact time and order your coffee the same exact way with the same exact cashier every single day. They won’t remember you. Or maybe they do and honestly don’t give a crap. Don’t get too uptight that the cashier isn’t giving you his /​her undivided attention. The employees are most likely given explicit direction by management to receive and fulfill orders as fast as humanly possible, if not faster.
The cashier is probably going to be already taking the order of the person behind you while you dig in your wallet /​purse. Definitely have your money ready ahead of time. There’s no minimum for debit /​credit cards if you don’t have cash on hand. I’m notorious for handing over my card for a $ 2 coffee.
Just ordering a coffee and /​or donut? Cool. Your order will be in your hand 30 seconds after you hand over your dough. Oh, you want to order breakfast too? That’s when things get tricky. Proceed to the pick-​up area in the far corner with your receipt and wait in that unorganized crowd of people who need to get to work ASAP just like you. Why are you even ordering your breakfast here anyway? The food isn’t that great. Liberty Deli is just a couple hundred feet down the way. However, I do highly recommend the hash browns.
Congrats. You like Dunkin’ Donuts coffee. You have come to grips with the fact that Starbucks is highly overrated and you finally realize that the coffee you’re paying half the price for at whatever cart on whatever corner is glorified motor oil. Enjoy your day at work.

Previously a Starbucks fan, I now prefer Dunkin Donuts, as Starbucks makes me pay for flavoring now, and after drinking DD I feel that the roast is just right.
One complaint I have about DD is that they don’t have the option of soy milk, but that’s every DD so I’m not going to hold that against this particular location.
Every morning as I exit the 47 – 50 St Rockefeller BDFM station, DD is my first stop. I always get the same thing every morning — medium blueberry, skim, 2 sugars. How is it that one day, it’s perfect, the next day, it’s not sweet at all, and the next, it’s like drinking diabetes in a cup? How can you get 2 sugars so wrong? Basically that’s my only complaint… the inconsistency of the one thing I would like right every morning.
The ladies, particularly the one on the far left, are nice, quick, and efficient. I’m in and out by 30 seconds.

$ 2 for ~8 munchkins. $ 1 for a donut. This is the best place for a quick bite or a midnight snack without breaking the wallet. Also, there is no line at 9pm. My only complaint is that the donuts are slightly dry and taste a day old. I cannot comment on the taste of the donuts in the morning, but assume they taste fresh.

My Dunkin Donuts experiences have gotten progressively worse. I practiced my order, I even tried to simplify it to help streamline the process but no luck.
Today I ordered the same thing I do every day. These people know my face and probably my credit card number by heart. And yet again they messed it up after I had waited about 10 minutes.
Today the guy at the back counter was extra shout-​ey and keeps asking people for their receipts BEFORE the order is even ready and then forgets what was on your receipt. He grabbed my receipt, yelled something, and handed me the wrong cup of coffee. It was iced — I never order iced. It was 60 degrees out.
So I slammed it on the counter, gave him the stink eye, and abandoned my latte and the $ 3 I paid for it. You have to stand up for your rights.
Honestly, it might be worth the extra dollar to walk across the corridor to Starbucks, get premier service where a barista takes your order over a fancy microphone, and you get you coffee efficiently and the right cup. without being late for work.

Rockefeller Center Concourse runs on Dunkin!
Very conveniently located Dunkin right outside the B D F M Rock Center subway station. The employees here are a fast talkin’ bunch who get your order right most of the time, and in record time. (I appreciate businesses who know how to effectively manage rush hour crowds!) They also have this weird system where if you order an iced latte you have to pick it up at another window on the other side of the store. Not sure what else they have you pick up there, but hey, it works.

Disembark the BDFM and sprint up the stairs to beat the other commuters on your train.
The ordering process is a bit of a shitshow: walk up to one of the two counters and haphazardly shout your order at one of the cashiers. Hand over money. Hear 3 more people shout out orders behind you to same cashier. Jostle with them as they attempt payment. Get handed back iced coffee, double splenda/​milk.
Takes less than 2 minutes. Perfection.

The famous Dunkin’ Donuts home of all things donuts and such FOR EAST COAST people only. I’m from the Socal area, and only naturally seeing a Dunkin’ Donuts made me want to stop in for some.
People seem to rave about this place on how amazing it is and such, but I wasn’t particularly blown away. I got a normal glazed donut hole, and it seemed kind of dry. I got it in the morning as well, and it didn’t taste very fresh. Sorry Dunkin’ Donuts, I’m still a Krispy kreme fan…

This Dunkin’ Donuts resides in the underground shopping complex of Rockefeller, directly where the B, D, F, and M train station sits.
Cashiers are quick to accept orders and payment without the typical unfathomably nasty attitude index of other Dunkin’ Donuts locations, albeit the portral of their unhappiness. Service is efficient and courteous. A receipt for picking up your order is required to ensure accuracy, which comforts me to know my order is properly fulfilled. Upon consuming my breakfast sandwich of sausage, egg and cheese croissant with complete and utter dismay it was burnt.
With my badly burnt breakfast sandwich I rate this Dunkin’ Donuts four stars.

Located right near the BDFV train station and Rockefeller underground area. Two counters, one you order at, one you pick up at with your receipt.
Cashiers are fast and do their job, they’re not the happiest people but I didn’t receive rude service either. Busy during the morning but there is an Au Bön Pain to divide up the morning crowd trying to get their coffee.