Swarovski Crystal Boutique

I had a very good experience today. The manager completely went out of his way to accommodate me in exactly the way I needed. I love the swan necklace I got, I love that he called me today before I came in after I came in yesterday and described what was happening with a chain that broke. Initially I was worried how this would be resolved without me having to pay more for repairs but not only did I not have to pay but I got to exchange what I originally brought in for something much prettier. I’m so happy I went to this location. I tried to resolve this at a few other locations to no avail but the manager at the door who stays till closing on Fridays at Roc center is the go to guy if you really want no nonsense, great above and beyond service.
Thank you!!!

The store is very pretty and we were excited to get Christmas gifts. The reason for the single star rating is that the sales people were so rude! This was the worst customer service during our entire trip to New York. We spent close to $ 400 and it was as if the sales person was put out to ring us up. I asked about gift wrapping because there was a wrapped gift there and she said that was for her client. Really?!? I don’t think she smiled once. We had to return one of the items the next day and all of the sales people ran away. The one that eventually did return the item thought very highly of himself and treated us like dirt. It is amazing how the sales team can make or break a store experience. Avoid this location!!! This review is for the actual store location inside Rockefeller Plaza.

I have never been so compelled to write a terrible review about the service of a retail store.
I’ve been in here twice as I work nearby. I tried to exchange a gift I got but subsequently had no receipt. That was not okay according to a salesperson. I understand there’s some store policy in place about it but I still thought the saleswoman was a bit quick with me.
A few weeks later I thought I’d hit the boutique again to treat myself to a small gift. I picked out a set of stud earings that were pretty reasonably priced. As I have multiple piercings in my ear, I asked a saleswoman if I could try them on. She snidely replied, «well, we have to clean them before and after.» I had no problem with this notion, more the tone in which she said it. Nevertheless, I tried them on and was admiring them when my new friend came back and asked me what I thought. I exclaimed, «Oh, they’re great! I love them but the problem is they make all my other earings look like shit!» Some other ladies near my started laughing and enjoyed the moment. Saleswoman was not impressed. We walked up to the register and I paid and started polite conversation about my earings and she expressed that she could never get more than her first lobes pierced. She actually was pretty judgemental about my piercings and I was sort of taken aback by it. She even made a face. I really felt like a Julia Roberts prostitute in there.
In retrospect, it would have been a great opportunity for her to upsell me on some hoops and other earings to replace my «shitty looking» ones. I probably would have bought more.
I’ve been to the Tanger outlet store in Riverhead since this incident, the ladies there are very friendly.

My husband and I got the red carpet treatment here last Friday. We were welcomed from the moment we entered the store even though they were beyond busy with Mother’s Day weekend.
John waited on us. I’m very pregnant and we came here to get a «push «gift. I was too tired to shop so John led my husband around and helped him get a necklace, 2 sets of earrings and a ring. The selection here is very vast. from the conservative the modern. Prices are very reasonable (it’s not like you are shopping for diamonds).This was the best shopping experience we had in NYC during our entire trip.

I was at Rockefeller Center last week on the hunt for a birthday present for my sister. I walked into this very pretty Swarovski store, prepared to buy something elegant and lovely for her. Instead, I walked out with a belly full of cupcakes and remorse. The customer service in this store is abysmal (and quite frankly non-​existent), and fails at the most basic tenet of a service-​driven, retail shop: greeting customers upon entering the store. I walked into a land of self-​important snobs who didn’t even look my way. It was pretty shocking, and I didn’t know what to think. Was I not presentable enough for them, should I have been dressed in designer duds from head to toe? Did I not look like I was a serious shopper though I came ready to play ball? Initially, I wasn’t going to sample their free mini-​cupcakes or the glasses of juice cocktails (apparently they were having some «welcoming» event — ha, how ironic), but I figured why not, since I wasn’t interacting with anyone in the store so let’s preoccupy my time with some treats.
As I walked around the store for about 15 minutes (it wasn’t even busy), I noticed they have a few choice pieces of crystal jewelry that I actually found to be quite nice, but let’s get real, they also have a crap ton of tacky, overpriced things in here. Barf.
Eventually, I had to walk out.
And gladly so.
I’m usually not one to be crass, and I am not griping about the Swarvoski product line, but for this particular location in Rockefeller Center, this is what I felt about my experience at your store:
!!
P. S. Right afterwards, I went to Crabtree & Evelyn* which is also located in Rockefeller Center, and had THE best time shopping there and interacting with the amazingly approachable and friendly salesperson (shoutout to Kevin), which completely redeemed my day!!!
* Review to come!