Broadway Exterminating

They are truly a blessing in the sky, I had a huge problems with roaches, tried everything you can think of, was referred to Broadway Exterminating and wow!!! I have not seen a single roach or any other bug problem in my apartment… so happy and satisfied!!! A bug free home!!! YES, thank you so much to their expertise and professionalism… great customer service…

I would be very careful in dealing with this company. My girlfriend had a rash that we suspected might be caused by bedbugs. Apart from her rash, there was no other evidence of them (I had no rash or bites myself nor were there other telltale signs), but to err on the side of caution we had Broadway come over with one of their bedbug-​detecting dogs. When the Broadway guy was preparing to have the dog inspect our bedroom, he asked me to leave the room. My first thought was, «Why do I need to leave the room? Do I smell like a bedbug?» 5 minutes later, he emerged from the bedroom saying that the dog had «alerted» and that meant we had bedbugs. I was skeptical and – because the process of fumigating for bedbugs is so onerous – we decided to take an incremental step before going with the nuclear option. We purchased (from Broadway) some white plastic reservoirs that are filled with a fine talc and placed under the legs of the bed. If you have bedbugs, they get trapped in the talc when they try to climb up into the bed. Weeks passed and we caught no bedbugs in the reservoirs. There continued to be no other evidence of the presence of bedbugs. It has now been over a year and it’s clear that there never were any bedbugs. It is hard not to conclude that they had claimed to find bedbugs in order to get a payday.

I live in the neighborhood and have gone in here many times for various kinds of advice about moths, mold, ticks, and bedbugs. Most recently, I have had my apartment inspected by two other companies (the landlord’s choice) who have found no bedbugs though I keep getting bitten. These other companies keep saying ridiculous things (like the problem might be dust mites, which don’t even bite) so I have decided to use Broadway Exterminating and pay for the inspection (dog) myself because I have found them to be ethical, responsive, and intelligent. I will let you know how the service is once I’ve had it! But judging by my visits to the store, I expect to be very satisfied.

2 months ago I had a bed bug bite. No one found a bug, but the dog signalled that I had them. Today, I still have them, as evidenced by the poop on the sheets. Broadway came three times. The third time, the guys came only holding their Subway sodas and no spray packs — I’m not sure they even did anything.
I had to follow up with Broadway everystep of the way: for scheduling appointments and to get the report that they offered for my building management. I must have called 4 times for the report. On a couple occasions they couldn’t find my records.
Broadway is very nice on the phone and the exterminators were also very nice, so I wanted to give them the benefit of the doubt. But now, with the problem unresolved and again, a promise to call me back that never materialized (and when I called again at 4pm, it was «Sorry, everyone has gone. It was a busy day.») I can only conclude that they took my $ 1000 and left me where I started.
I would suggest anyone with bed bugs buy the Diatomaceous earth that you leave around your bed for the bugs to walk through. I’ve come to the conclusion that I used a less than thorough exterminator, but extermination is probably often inadequate. Also, it gives you something to fight back with, rather than simply waiting you see if they are gone.

I found a small bug in my bed, and was worried it may be a bed bug.
I brought it to these professionals, and they examined it – free of charge! — and put my mind at ease. They also offered tips on keeping pests out of the bedroom.
If I ever need exterminating services, this is the first place I’ll go.

I live in an old brownstone with old brick walls. No matter how clean the house is, in the winter we get mice, and in the spring we get ants, and when the weather turns warm we get water bugs. It’s a never-​ending cycle, so I frequently have need for an exterminator, but for different reasons. I have used Broadway for the last 8 years, but I am looking for a new exterminator… because the guys they send over sometimes give me the creeps, like a character out of Men in Black or Beetlejuice. The worst part is, they put down stuff that is scented like bugs and mice. I’m sure the purpose is to lure the pests to the traps, but it smells disgusting. Other times, they send guys who seem to have no idea what they are doing. (Once, a guy stuffed steel wool around an electrical socket!!) Any suggestions?