T-Mobile

We were here during our vacation and my sister wanted to get internet SIM card. We knew it could be a bit difficult since we are from Europe and so we were ready for some complications. The guy at the desk seemed helpfulness, tried to activate the sim, didn’t work, tried something else, didn’t work either and then he phoned someone — after a while with a phone at his ear, we started to be a bit suspicious — because apart from greeting his friend, he didn’t say a damn word to the phone and neither did the «someone» on the other side. We were standing there for about 10 minutes and after that time we were damn sure he wasn’t even calling anyone! Can’t still believe it. What a horrible experience.

Kendrick is an excellent sales rep. Every time I need help with tmobile service, I swing by this location and he’s always there to assist. Also, the store has a really nice setup.

We bought new phones and had to go in to get our sim cards exchanged.
The gal behind the counter, Shantell, was more than happy to do it, and let us know she could do it for free.
She then noticed we were on an old plan, and asked if we were interested in seeing if she could do something better for us. Not in a pushy, bizzy way, just in a I want to give you good customer service way.
Well, she looked it up, hooked us up, and now we are saving a combined $ 80 a month!
So sweet…

my phone was stolen. the person who took it lives in fear for a twenty dollar crack hit. this is not about him. it is about getting another phone. i have insurance. i have never had to ask what my deductible is. until now.
after visiting t-​mobile stores coast to coast in the past six years, i found one staffed by people who would rather yak and laugh in the corner than help a customer. i found those who have no sense of customer service, who selfishly and foolishly believe that their lazy and careless work ethic would not come back to them.
«randall» «helped» me. i was all smiles, having nothing but great experiences in t-​mobile shops from phoenix to knoxville, austin to metairie. ahh… i wished for michael in austin today.
at a certain point, after i voiced loudly my displeasure with how my issue was being handled, i was on the phone after demanding one. randy told me to grab one on the wall. after finding one that was live, i was fighting the cord and giant lock. i demanded a real phone and threw the show phone against the wall.
yes. i was pissed off.
after randy opened a drawer with a land line, i dialed customer support. i was quickly connected to an american — not an overseas script reader — named vanessa from the t-​mobile «customer loyalty department,» who, after listening to my story, asked to speak with the store rep after a few minutes.
i asked the children laughing in the corner, «who wants to take this call?»
«randall» took it because nobody else would. i smirked after the first sentence he spoke. after two minutes he tersely handed the phone back to me. vanessa immediately apologized, saying «you were right,» and gave me what i was told would cost $ 130 for nothing. and delivery in 24 hours. and i did not need to talk to the insurance division, who had disconnected me twice already.
is this what america has become?
yes. and we are blessed by those like vanessa who care to help a customer in need.
that is how bad this store is. and randy, it is not «for reals,» it is «do your job. for real. dipshit.» i hope to be there to mock you when you are homeless. yeah, i have a dollar, and i’m going to give it to a stripper.
i could go on with my story, but it does not matter. if these lazy kids have to think out of the box, you will get «it’s our policy» and «keep your voice down, for reals.»

Stopped by here on a Friday evening to replace my stupid broken Blackberry with a shiny new toy (thank you, plan upgrade).
Was helped by Randall (sp?), who seemingly knew everything about Droids and told me he actually trains T-​Mobile employees for other New Orleans stores. Super awesome. They could use a few more employees on the schedule at that time, though – poor dude was trying to handle about five customers simultaneously.

Other day I killed my phone so I was forced to replace it. I’ve been a T-​Mobile customer since 2006 when I moved to Europe. Rarely do I need a T-​Mobile store. Looked up the closest one to my abode. Low an behold, there’s one by the Wal-​Mart on Tchoup. Wade helped me. Everything would have gone smoothly if it weren’t for my funky addy. I’ve ran into this problem before so it wasn’t there fault. Wade and the rest of the crew took it stride and kept smiling. It’s nice to be able to have great customer service when you’re forced to do something you don’t wanna do and spend money you don’t wanna spend. Alas, it was as quick as it could have been and painless!