My girlfriend and I had cravings for burgers after work. I’ve been here a few times and it’s never been great but it’ll cure that craving better than McDs or BK. She got the Classic Smash and added bacon and jalapeños, while I got the Jalapeño Baja and a large fries to split. It tasted great at first and then I got to the middle of my burger where it was so raw it was almost cold. I like a raw burger but I swear I heard this thing«moo». Hers seemed fine though until a little while later when she started having some serious pain. We ended up in the ER with a doctor telling us she had heavy metal poisoning, most likely from vegetables that weren’t properly washed. Smashburger was the only possible culprit. After this experience, a burger that wasn’t quite dead and a trip to the ER, I think it will be a long time before we can trust these burgers again. I know McDs and BK aren’t the best for you, but they’re fully cooked and won’t poison me.
Benjamin G.
Tu valoración: 1 New Orleans, LA
Went in to grab a quick burger and there was a guy working behind the register making a shake for someone. He looked at me and turned around and continued what he was doing without greeting me. I stood 5 minutes and he twice looked back at me and again said nothing at all. Ultimately after standing there for 5 minutes or so I ended up walking out of the door without having a single word spoken to me. Very poor customer service… I can get an average burger from somewhere else.
Hannah D.
Tu valoración: 1 New Orleans, LA
After waiting 25 minutes for one milkshake, I was hoping the quality of the shake would make up for it and maybe push this experience to two stars. However, the chocolate oreo milkshake was one of the most disappointing milkshakes I have had(and I’ve had a lot of milkshakes). I entered the store to no line and two employees chatting behind the counter and assumed this would be a quick in-and-out after-dinner dessert. Despite this fact, it took ten minutes for one of the employees to even make a shake, which was for a customer two shake orders in front of me. Even though it was made with real ice cream, the shake itself was chalky(like when you have too much protein powder in your smoothie) and did not taste anything like chocolate nor oreos. I kept sipping hoping that it would get better, but I threw it out after a few sips when I sadly realized it was only tasting more and more like powder.
Casey Ann M.
Tu valoración: 1 New Orleans, LA
The cashier was the best part of my experience here… super friendly and attentive. The McDonald’s food for Company Burger prices? Not so much.
Charles H.
Tu valoración: 2 Garden District, New Orleans, LA
FOCUSYOUSTOOGE! The typical Magazine Street experience: 1. You get to the register, the cashier is vacantly talking to another employee while he rotely welcomes you and asks what you want, finally turning to make eye contact. 2. Mistakenly you take the bait and begin to order but he immediately turns to the last customer because he’s screwed up their’s. 3. You wait until he turns back to you. The cashier apologizes and asks you again for your order before turning away to resume his conversation with the other employee. 4. If you attempt to order(wait for it…) he’ll turn back to you, apologize again and ask you what you want a third time. Once I was so frustrated I pointed two fingers at my eyes then to theirs and barked«FOCUS!» Or more recently I sat down on the nearby bench and began answering emails until his ritalin kicked in.
Alyssa J.
Tu valoración: 4 New Orleans, LA
What’s not to like? Smashburger is a locally owned burger joint in NOLa, serving up burgers and chicken(grilled or fried) with fries and shakes. You order at the counter, dine-in or take-out. You are given a number and a cup. Fill up your drink! BAM! Go sit at a table! BAM! That’s a good song on the radio! AHHHHHHHHHHHHH! Your burger is already done! BAMMM! OOOOOhhh this burger is goooood.(I like the BBQ, Bacon, Cheddar burger. It comes with a stack of onion rings). Get the rosemary fries. Hell, grab a shake. YOUDESERVEIT. They are giving out $ 2 off coupons this month. This means you get to come back and save money while you fill up your gut. YESSSS!!!
Robert H.
Tu valoración: 4 New Orleans, LA
Great food here! We had the Truffle burger and the BBQ Bacon burger. Both cooked perfectly. Don’t always love shoestring fries, but these were excellent. Fried pickles had a different taste– I loved them, my husband– not so much. The girl taking our order was sweet and got everything right– good experience from start to finish. First visit– certainly not the last. Now officially fat and happy!
Jonathan C.
Tu valoración: 4 Metairie, LA
Locally owned place on the heart of magazine street. The food is absolutely amazing. Definitely post partying/hangover/guilt free food! Give it a try after a night out in town.
Brandon L.
Tu valoración: 4 Marrero, LA
I love a good burger, and Smashburger fits the bill. The fries are just a little too shoestring for my tastes. I will continue to make a visit here. I personally like to get the burger with bacon and egg on it. My wife likes the fried green tomato on hers.
Jen B.
Tu valoración: 3 New Orleans, LA
Yeah, it’s OK, but just, OK. Nothing special or noteworthy, unless spending $ 15 for lunch is special. I am not a fan of a hamburger that has more bread than meat. And, while I love that they have a gluten-free bread option, but I hate that the bread was 3 or 4 times thicker than the meat. Really, it’s just Meh(2 stars), plus an extra star for G/F bread option. Edit: I wrote this hiaku this morning upon reflecting on my quick lunch choice yesterday… Skinny fries are GREAT More bun than meat no bueno Should have kept looking
Scott S.
Tu valoración: 1 Thibodaux, LA
Went in a few months ago and just getting around to writing a review. We walked in around 8PM on a Sunday night. There was one other couple who was finishing up their dinner. We ordered 2 hamburgers and 2 milkshakes. One burger was delivered to our table about 5 minutes before the other one was… which was sitting under the light for a bit until they realized it was ready. The milkshakes didn’t make it to the table until about ½ of our burgers were eaten… because and I quote«We didn’t have any straws». ALLTHIS while the workers were chatting up with a friend. Will never go back.
Troihan M.
Tu valoración: 4 New Orleans, LA
I love this place! The food and service are very good. I haven’t been here in 2yrs, and it’s still a great place to go. I can’t even remember what I ordered today, buy it was delicious. Located on Magazine Street, it is one of the many stops along the way. I highly recommend it.
Fatima Z.
Tu valoración: 2 Kenner, LA
The burgers aren’t as good as they were before. No flavor. Just a bland burger. The fries were great. I won’t be going back. Charcoals burgers are way better and more customizable.
Marcus P.
Tu valoración: 3 Clifton Park, NY
For a couple of dollars more do yourself a favor and go somewhere else(company burger) there are countless places that do a better burger in this city. The Smash Fries are tossed in olive oil and rosemary which actually taste pretty good. The burgers are a step above McDonald’s or Burger King and are cooked well done. I’ve been here a couple of times and this last time I ordered a fried egg on top. The egg was cooked to death with no run left in the yolk, the whole point of getting a fried egg on top is to impart some creaminess to your burger which Smashburger fails to do. Bottom line: Go somewhere else if you are looking to get your burger fix, it will cost around the same amount of money and taste much better.
David B.
Tu valoración: 3 New Orleans, LA
I was introduced to Smashburger back in Tulsa. I generally like it however sometimes the service can be inconsistent. One of the benefits of coming here is are the smash fries and the haystack onions. In fact, that is the main reason I keep coming back. This location is hard to get to unless you’re walking or biking. Parking is hard in these parts.
Jane L.
Tu valoración: 1 Austin, TX
I only go here because my kids like it. They upped the price of the kids meal and have not updated the chalkboard menu. I pointed it out and they were dismissive and unconcerned. It’s only $.20 but it would be nice if they cared.
Holly L.
Tu valoración: 1 New Orleans, LA
If you happen to pass this place, and think it looks good, just keep driving! Keep driving and go to Company Burger instead. About the only thing this place has going for it is that the food is edible. They managed to get 4 out of 4 orders wrong which is something only rivaled by fast food joints. One of which was bringing a hamburger when a chicken sandwich was ordered, and the«server» continued to argue with us about what we ordered. All of this was in front of the«manager», by the way, and I use the term loosely because she was sitting at a table in the corner texting with earbuds in barely lifting her head to say«welcome to Smashburger» or «thank you, have a nice day». For the same price, you can go to several restaurants in the same area for the same amount of time. There’s a reason this place is always empty. Do yourself a favor and just keep driving!
Kristy B.
Tu valoración: 1 New Orleans, LA
Worst burger joint I have ever been in my life. I have been to Smashburger on Magazine 2 times. Both times they messed up my order when I repeated myself exactly what I wanted. I said absolutely no sauce and cheddar cheese. They put the worst sauce ever on the chicken and my leasr favorite cheese in the world, blue cheese. They fries taste like they have sat there for hours. It was 9 dollars for a burger and fries. Need i say more?
Jonathan N.
Tu valoración: 3 New Orleans, LA
I like Smashburger. Won’t go so far as to say I love it or that it’s spectacular, but it’s cool with me. Every now and then I get a hankering for a Smashburger and I head down Magazine Street to get my fix. I’ve never ventured from the standard Smashburger and Smashfries. They’re both solid. A step up from a true fast food joint like McDonald’s or Wendy’s, but not quite on the level of my all-time fave, Five Guys.
Ben C.
Tu valoración: 3 New Orleans, LA
Was looking for a good burger. It wasn’t a top choice but enjoyed it. The shakes are a good way to flush the french fries down.