Advance Auto Parts

Stood for 10 min by counter, employees ignored me as if I didn’t even exist.
Waist of time.

Overall a great experience at this store. Received plenty of good advice from a couple of the guys who work there from behind the counter one of which seemed to have great knowledge about aftermarket parts for my nissan «said he owned plenty of them in the past» think his name was Pete or Paul. Will definitely be coming back to this location in case I have any other issues in the future.

I’m not gonna lie, I dont like going into places where I don’t know my stuff and going into an auto supply store is one of them. But Robert was the best! He was very helpful. Everyone when I was in the store was friendly and attentive. Robert and I chatted about the low-​down with my car and explained what the possible issues were so now when I go to the mechanic I can sound like I know my stuff. He was very knowledgeable and I felt confident with his suggestions.

I cant say I have a single positive thing to say about this store despite giving them many chances. I have an older car, but its really no excuse for incorrect parts. I have ordered an alternator, serpentine belts, and brake pads (3 separate transactions over the last year) and all of the parts have been wrong. Whatever I just stopped shopping here. The icing on the cake was the brake pads. No joke I returned the brake pads, handed them the receipt, and never saw the credit on my debit card. The corporate office said they would handle it and never did. I ended up disputing the charges with my bank. Fuck this store!

Came here to replace me oil pan drain plug and set of brakes my 2004 Chevy work van. I pull a big heavy trailer so guy tells me to get severe duty wagner for front and back NOW I stopping 20 feet like heavy duty… Just buy Wagner brake pads… no headaches

Tremendous customer service. Knowledgeable staff went to great lengths to accommodate my situation. New favorite car parts store!

So, I’m driving down Dempster St. and see the Advance Auto Parts sign. I needed windshield washer fluid, so I stopped in. I walked to the front door and saw that it was a new store and wasn’t open until the very next day. I started to turn around just as a gentleman walked up behind me and asked me what I needed. I told him and he said «we don’t open until tomorrow, but we might be able to help you.» He opened the door and let me in. I found my windshield washer fluid and was greeted by another gentleman who asked if I had cash (as they couldn’t charge a credit card before the store was officially open). I had enough for one bottle so I put back the second I had grabbed. He then asked how many I needed. I told him I needed two and he gave me two of them for a reduced price, asking that I tell four of my friends about the new store.
It’s rare anymore to find genuine businesses and genuine business-​operators that offer genuine customer service because they truly don’t know how to do otherwise. This was one of those rare moments. I applaud this establishment for the experience I had today. I know that I’ll never go to another location when I need auto parts or supplies, and neither should you. Please patronize this location, you won’t be disappointed.