Louis Vuitton Newport Beach Fashion Island Neiman Marcus

I love this location! Even though this locations in kind of small compare to the South Coast Plaza, this one is a lot better! They treat you so personally and everyone is so nice and patience to all your needs, what make it really fun and good experience to purchase there.
Even they carry only one item at a time they always can order it for you and that’s will arrive in the next day.
They’re awesome! You won’t regret if you go there!

Once again proving to be the best! The exceptional customer service at this store raises the bar for all others at Fashion Island, Newport Beach. If by rare chance you have any problems with any products from LV, this store/​staff will go above and beyond to help you resolve it! The store manager, Corder Hudson, and sales associate, Jerry Hernandez are the epitome of professionalism and customer relations/​satisfaction! If you want a great experience when you’re ready to purchase quality LV products, then be sure to visit this store!

Always a great experience here. Employees are always courteous and friendly. I am beyond happy with the service. I will drive 30 miles just to come here worth the drive!!!

5 Stars i am giving to Jerry the sales associate who helped me not to the store. I went to but a purse for my sister’s bday. I entered i knew that i won’t be greeted since these sales associates think they are the Co owners of LV. Anyways, i went inside the girls no one said hi or how they can help me, then one of the guys Jerry asked me if he can help me, i showed couple of bags he brought so i can choose. he did not rush me, he gave me the most amazing service in US /​LV. SO i took my time chose the bag, he was so nice that i am gonna shop from him from now on if i buy in US, I told hime that in Europe is a little cheaper if i won’t buy from there i will go see him. Super guy. Thanks Jerry.

I came here with a friend who was looking into buying a bag with the monogram service that this store provides. It was a little hard to get one of the employees attention. and even when he was asked about the service he knew little about it and had to resort to trying to use the computer that did not let him log in.
Eventually we finally got the information we came in for, but for the amount of time that it took… I would have expected better from a high-​end store in Newport Beach.

Even though the store pales in comparison (in terms of size) to the LV store at South Coast, it’s WAY BETTER. It’s a boutique located inside Neiman Marcus, but they have a vast collection of their most popular handbags and wallets. Granted the men’s section is tucked in the corner, but the store does have anything to want to request.
In terms of service and satisfaction, the sales associates here are better than the one at South Coast. Here, the associates are kind, they provide assistance and they don’t stare you down as if to rush you out of the store. I come here quite often to shop for gifts for my mom, cousins and friends. Although I have to admit, I’ve only bought a few belts and a wallet for me.

OMG best service ever!!! So friendly and nice. If you want to buy LV, come here not to south coast plaza! Oh and I showed up in a t shirt, shorts and flip flops.

After reading many reviews on this particular location, I knew I had to come by and check it out myself. I was a bit hesitant as a first timer but I knew I was really excited to finally own a Keepall 45 Damier Graphite I’ve been eyeing since 2006. I was greeted by the manager himself, Corder. :) He was very courteous, helpful and even unlocked the two bags to see which would be a perfect fit for me. Corder was very helpful and even gave me a few pointers on how to take care of my bag and other useful information. The store was very clean and classy, as it should for a really high end store. I will definitely come back to purchase on this location in the future.

I Bought my first Louis Vuitton bag in San Francisco three weeks later it started to peel! What a 1,600 dollar bag shouldn’t do that. So I took my peeling LV bag to the Louis Vuitton store at the South Coast Plaza in Coast Messa to either exchange or get a refund. I had no hassle to exchange and now I’m one happy customer. Great customer service!

Our family has purchased multiple items from this Louis location. The staff is very helpful and they always have what we are looking for. Excellent customer service!

Usually at LV, clerks can be snobs, however, there is a male clerk I really like. He was attentive, knew a good purse that would look great on me. The older female clerk was abrupt, seemed to care more about the sale. He was helping me, but then she told him to switch. I was ready to buy, and she didn’t let him have the chance to complete the deal. Then her attitude was not very nice, pissed me off really, so I left.
I came back the next weekend, but didn’t see the male clerk, so I walked right out. I am only a fan of him and his service.

This whole team is spot on. They’re kind, courteous and human! None of that snooty business that the other LV boutiques seem to adhere to. The SAs have real personality and take their time with each and every customer that walk through their doors. This shop is a little smaller than the other boutiques but I really like the intimate setting, and they always have exactly what I’m looking for. They’ve definitely earned my business

I am not unfamiliar with the famed snootiness of SAs of various luxury stores. Sadly, I believe that these luxury companies train their employees to be snooty to create that uppity environment that the upper echelons of the society are so accustomed to! I therefore go to luxury retailer stores such as LV with the lowest expectation that they would treat me as if I am a Hollwood A-​Lister. So, I was utterly surprised by how pleasant our experience was when my girl friend and I went here a month ago. I went in determined to go home with a new Clemence wallet. Upon arrival, we were immediately greeted not by one, but multiple SAs with smiles on their faces. My SA, Cassie, showed me all the variations of the wallet I liked while the other SAs showed my friend the different variations of St. Germains she was thinking of buying — take note: she told them right away that she was just browsing and that she will be purchasing the item from another store and yet, they still graciously helped her with her choices and even encouraged her to try them on! I was really impressed and will definitely be buying the rest of my LV purchases from this store in the future!

We walked into LV and were instantly greeted. I walked around looking at the entire store while my +1 tried on some purses. Everything was clean and organized. I loved how there was no clutter or the store was too filled with merchandise.
I’m likely not going to purchase LV for myself, but that beautiful trunk from 1928 caught my eye. I wish I could have taken it home, but it looked like a show piece and even if they sold it to me, it would probably be 15 grand.
We had great service to begin with and then some not so great service. This LV still deserves a minimum 4 stars.

Its funny when people pre judge. My wife and I walked into the new LV store at Fashion Island, when we walked in one of the store sales associate walked right past us after I asked for some help and proceeded to ask a older lady how her day is and if she needed any help. So I was thinking that maybe she did not see me or my wife. Well that was not the case because my wife said can you believe that she walked right passed you. So I kept that in the back of my head and then told my wife to pick her self out a new purse, so she did. So then I asked Allison, the sales associate that came right over after she seen what happen to ring up the new purse. At that time the first sales person was at the counter at the same time and I just said «you should never pre judge in sales» I am guessing that a $ 4000 purse would have been a nice commission for her. Thank you Allison L. for helping us out I am sure we will be back.

I came in on a Friday morning to buy my very first Louis. Now I’ve been wanting one for ten years and to finally be able to get one was a huge deal for me. I went into the store and was treated so kindly… The sales people didn’t hover, but we’re so attentive!
She unlocked every bag I wanted to try on and quickly learned my tastes, making suggestions. Above and beyond.
Then, when I went to buy, they asked if it was my first Louis and I said yes and they could see my excitement and we’re just so sweet. They even took my picture outside the store with my new bag!
Lovely people working here, great selection and a wonderful experience!

I was told that the boutique has just been expanded & moved into a different section inside Neiman Marcus, & that it is quite big compared to how it used to be. The customer service was excellent. I was greeted when I first walked in & the associate proceeded to help me right away. She was so nice & helpful, considering it was my first time going into an LV store & that it would be my first LV purchase. They have a good variety/​selection of products. You should definitely check this LV store out!

It is very RARE to find good, let alone «GREAT» customer service at a high end designer boutique. The boutique is located inside Neiman Marcus and its fairly small. But by winter 2014 they will make it bigger and in front of Neiman’s. Talk to Angie Bautista, she will take good care of you. Very attentive on what you want and doesn’t push you on buying something. She helped my mom pick up a Neverfull and I got myself a Speedy 35. And this weekend we went to buy a cosmetic pouch, key holder and a wallet for my husband. She offered to personalized my husbands wallet and he was very happy. Overall experience was outstanding.

5 star service as to be expected (and rightfully so) from a high end designer label. We were greeted by the sales staff nicely, asked for the reason of our visit and held in small talk, and they can hold a conversation. The staff, everyone, was so relatable, no pressure in buying and didn’t follow me wherever I went.
We finally got our stuff hot stamped, the bf with his damier graphite wallet in silver small font and a gold medium font for my Marie wallet. Both stamps came out as expected it took an hour or so for both wallets.
I’d rather go to a small in mall store with superb staff than free standing stores with snotty people who think they’re above everyone.

Oh my stars…
Lovely service. Which is to be expected when you’re inside a boutique inside a high-​end department store.
However, I myself have worked in retail and I know when somebody is a jerk just there for a paycheck and when somebody is genuinely interested in people. They have done very well hiring their staff for this location.
My fiancé spoils me but you may not know it by looking at him. His wardrobe of choice often involves flannel, Levi’s, and red sneakers. He also hasn’t cut his hair in quite a few months. In other words, people at nice stores don’t look at him and think, «Hey, there’s a guy that buys nice stuff!» No, they look at him and go, «Why is he in here?»
Well, the salespeople that helped us were very nice to my musician-​looking love, me, and our little dog. Yes, I brought the dog inside… because I could. If he were a smaller dog I would buy him his own Louis to be carried around in, initials and all. But he’s too heavy, so more for me.
I live in Santa Barbara where we have our own boutique but from now on I will most likely purchase from here when I am visiting back home in Orange County.