Beach Bunny Swimwear

Terrible customer service. I placed my original order in early May 2016 and knew I’d be out of town around the time of delivery, so the credit card address & delivery address were different. Beach Bunny canceled my order without notifying me b/​c they thought the order was fraudulent. So I waited on my delivery and when it didn’t arrive on the scheduled date; I called cust service.
They explained and said I would have to place a new order and wait another 10 days. I insisted they send it to me overnight delivery and give me a credit for shipping. They agreed and sent out the order (May 10). I was never credited for shipping ($ 39.99).
Every other Beach Bunny bikini I have, a small top and large bottom works for my body type. As it turns out, Gunpowder and lace tops run small and the «small» was just too small. Sent it back for exchange and saw that it was received in Irvine at the Beach Bunny facility on May 25.
Here it is June 17, 2016, and I still do not have an exchanged bikini top. And to make matters worse, they have charged my debit card another $ 129.99, although I already paid for my bikini in full when I placed the original order (and it was $ 130 a piece). I have called customer service almost daily, sent emails, and even Tweeted the company to no avail. They have not credited my account back the extra money they charged me and have charged me for shipping (12.99) but haven’t sent a confirmation that they shipped anything.
Worst customer service I have ever dealt with in the expensive clothing sector. These are $ 200 – 300 bikinis and no one answers the phone at their customer service number. You can leave a message but they won’t call you back.
So in case you’re not good at math, I’ve been waiting from May 25-​June 17 to receive an exchanged bikini top; 23 days and counting.
So I have a $ 130 pair of bikini bottoms at my house that cannot be worn; no top to match. Further, I certainly wanted to wear this bikini to my pool bday party but probably won’t have it by July to wear it and I ordered it in May!!!
Avoid shopping online at Beach Bunny. Visit a physical location like on Ocean in SoBe or on Lincoln Rd in SoBe and walk out with the product same day.
Unilocal wouldn’t let me choose zero stars, but that is the rating I would give the Beach Bunny online store.

Was looking forward to shopping here but when I got there the whole store was closed for lunch. It would have been a 45 minute wait before they got back according to their sign. Not sure if I will try coming back.

I’ve been a fan of beach bunny since it came out on the market! They make the most gorgeous swimsuits! I just want to buy everything in the store! I’m also very petite, and all of the sizes run super tiny, so I don t ever have a problem finding something that fits! No vanity sizing here! If you’re overweight, too bad! Its difficult to find clothes for chicks with tiny frames! The struggle is SO real. I have to get almost everything altered, so I absolutely love that I don’t have to deal with that nonsense when I buy suits or loungewear here :) the gals who work at this location are super helpful and nice, too!

Their inability to acknowledge a problem and resolve it is appalling. No call, no email, no response. I ordered a gray hooded sweatshirt and it never arrived. I called FedEx to track it down and they gave me a case # to have Beach Bunny to file a claim. I was told to ask for refund or a replacement and there has been no response and no answer at customer service. I’ve left messages repeatedly and sent emails. NO RESPONSE Pathetic!

Omg. I just bought their Gunpowder & Lace bikini set for my upcoming vacation and it is sexy as !?,&$@”!!! Beach Bunny bikinis are not made for everyone simply put. So if you’re going to come on Unilocal and be mad about their return policy (No refunds. Duh! Who wants to wear the bikini you just wore? HYGEINE?!!) or be mad that you don’t look like the model on their website. Please go take a hike… in a lake. Beach Bunny is the sexiest swimwear I have found. This is Vegas day club material. You don’t want to swim in it because one wrong move and you may have given a free nipple show. They are cut very skimpy in the back and make your bum bum look aaaahhhmazing. If you are hot and have a hot bod RUN, don’t walk to this store. Sizes run small and choose carefully as there are no returns. And yes they are super pricey… My one bikini was $ 300 after tax so again… Choose wisely!

I shop online with them a couple times and I LOVE LOVE LOVE their bikinis except that I HATE the way they stitch their bottoms. They don’t scrunch both fabrics. They only scrunch the outer layer, so when u wear it, you can see the inner layer pop out. Soo ugly and annoying.
Pros-​very cute sexy bikinis
Cons-​ugly under layer showing, very very pricey, and they don’t do refunds only store credit

i purchased my gorgeous swimsuit online on Beach Bunny swimwear website. I was so excited to get it and try it on. I paid $ 18 for shipping just to get it faster. My item was shipped pretty fast but stupid FedEx guy left my package at the front door! And my package was stolen. I was calling FedEx, but nothing really happened. And then I called to BB customer service, hoping that they will resend my suit.
The girl who picked up the phone told me that i need to wait 3 days for FedEx claim approval. I told her right away that i don’t need store credit, i don’t need refund, i just want to have my item. I also ask to put aside exactly the same swimsuit. She said she will do it, it’s in stock. I was satisfied that i will get my suit regardless.
5 days later i didn’t get any phone call from customer service. I called customer service again. The girl i was speaking to picked up the phone and she said that the claim was still in process. I asked her about my suit, if it was still there, waiting for me. She said that they don’t have my size available anymore… I was pissed! How come they don’t have it if they told me few days ago that my size and whole order is waiting to be shipped once the claim approves??? I asked her to put aside the same suit but the size up (i wanted to go to alteration store and fix it. That is how i wanted it). She said ok and she will call me once claim is approved and save the size up for me.
One more week passed and no call from her. I called again she was saying BS about she just got approval. She also said that she can not send me the suit i wanted because they sold (how come they sold out if i was told my item is ON THE SIDE!!!).
Ok. damn it. i asked her to process a refund. She said like yes, definitely, just wait 3 – 5 business days. i thought this is it. Finally. Over.
Another week later I had to call her again because i didnt get my money back, i didnt get my RMA number. i was angry!!! I called her again and I went off on her. Finally she send me RMA number right away and I got my refund 3 days later. (it was not a full refund, around $ 20 less.)
ITS WAS THE WORSE EXPERIENCE EVER. Its been almost a month talking to her back and force. Horrible, poor customer service.

Definitely worth a visit. Awesome customer service. Nice selection and a lot of discounted bikinis to choose from.

Purchased $ 400 bikini for my girlfriend only to find out the sizing doesn’t fit. Since they were out of the size she needed we asked for a refund but were told no refunds are possible, only store credit. Do not buy from these people. I’ve never paid a premium price to receive such awful service. The sad thing is had they given me a refund I would have purchased plenty more items in the future.

This company has changed for the worse. I’ve even buying suits from them since 2007 and their customer service was amazing. I had an issue with a bathing suit too and wanted to exchange it or purchase a replacement (since it was on clearance and final sale) but I didn’t feel like paying $ 12.99 for shipping when I love locally to them. The person who I called was not helpful and wouldn’t give me information on a supervisor when I kept prying for information she finally gave it to me and when I asked her to take a message she began to and then told me to just call back later. Really!?? They has such amazing customer service and now it’s just horrible. Disappointed… Won’t be buying anything from them again.

I shop online daily and I have never encountered a store that won’t give you a refund. I ordered a suit that I absolutely loved, but it just didn’t fit. I was very disappointed to learn that I could not get a refund, just store credit. I didn’t want anything else from there so basically I just threw $ 170 in the trash. I went back to their site and looked for where it said they take no refunds. I had to click on customer service, then go to another link to see this information. Seems sort of shady to me. They sell their line at Zappos, so if you ever order from them I would just order from Zappos so you can at least get a refund if your order doesn’t work.

So many cute kinis! Always a good selection and the girls that work there are super helpful!

Came in and nobody else was in the store, the sales assistant (wish I got her name!) was SUPER sweet and friendly, helped me grab anything I needed and didn’t make me lift a finger, and ever offered to get other sizes for me, if I needed them, from corporate on her own time before I leave for a trip on Thursday. She wasn’t pushy at all and was super relatable and easy to talk to. I bought a tan and black netted bikini & I absolutely looooove my new suit. It was definitely expensive but I feel really confident in it so that makes it worth it! I got a really pretty necklace too. I’m definitely coming back next time I’m back in town to check out their new styles.

Love this place, they have the cutest stuff. There swimsuits, lounge wear, & accessories are the sexiest/​cutest out there! The staff is always friendly and so helpful!

As a die-​hard beach girl, I shop for swimsuits year round. I’ve looked at Beach Bunny bikinis on-​line many times, but have always been leery about buying a suit on the internet, especially when they are so expensive. Since I was in Orange County over the Thanksgiving holiday, I decided to go to Beach Bunny in Newport.
Really glad I did. First of all, just walking into this store will make you commit yourself to eating healthy and working out regularly. The bikinis are TEENY TINY! They are also very pricey, but so unique and beautiful that it’s worth it. The girl working at the time was friendly and helpful and not too intrusive. I’m not a fan of pushy sales people. I only bought one bikini because they are so expensive, but I can’t wait for the first winter Santa Ana winds to warm things up so I can wear it!
*They also have really pretty lingerie and beach cover-​ups

Cute shop with a very unique (and limited) selection of bikinis.
I ordered something online and unfortunately it didn’t work out but Melinda the manager was as sweet as can be and issued me a store credit.
5 stars for customer service!
They have super cute cover ups and lingerie too so i’ll def be coming back :)

I bought a swimsuit here and when I got home, I saw that it was poorly made and was ripped at the crotch. I went back to exchange it and they refused to take it back. Ugh, I’ll go to Victoria’s Secret for now on.

Took my wife here to get a bathing suit. It’s a gorgeous store with great parking… better than any mall! I didn’t feel ackward there as a guy. My wife tried on a few suits and I thought she looked amazing, but she didn’t end up getting one there. I went back and got her a gift card there. I thought the staff was professional and made my wife feel special. I appreciate that.
Here’s a tip… After shopping we went to 930 Sushi which is next door. That’s always a bonus!

After procrastinating for what had to be months I decided to tackle my overflowing closets and drawers and get rid of some things. When I reached my abundance of swimsuits, I realized well over 15 of them were beach bunny.
I absolutely love this brand. I am not a huge fan of tie side bikinis, so I am in love with there non tie suites, especially the whole lady lace collection.
Everything they make is really unique. They consistently come out with different collections year round which is great. I also love their lounge wear, it is girly, cute, and super comfy.
I have only been in their actual store once, as I make most of my purchases online since I know what size works for me. However, they have a great store that offers most of their suites for those of you who like to try things on before buying.
Customer service has always been great both in the store and when ordering online.
While beach bunny is on the expensive side for swimwear, I have to admit I like wearing something more unique that isn’t also being sported by 10 other females at the pool.

I am not sure how I feel about this place… it made me feel really old and fat. But, in reality, I’m not either. I think BB is for a 17 – 25 year old hottie, hot hot. If you are older, you don’t belong anywhere in public wearing these suits. If you are a size 0−2−4, this is your place. If you wear a size 6 or higher, you should not be seen wearing one of these suits. Lingerie inspired suits that scream REHAB in Vegas. Just like on the show, if you are over 40, you don’t belong there.
Here is the catch 22… what 17 – 25 year old can afford to buy a $ 200++ bikini? Answer… the 40+ Newport dudes cheating on their 40 year old wives.
The suits are lovely, the sales girls are great. Dim lit dressing rooms and disposable panties.