Hertz Rent A Car

The location is unassuming but the staff here are very friendly and always go out of their way to make the rental process quick and smooth.
Do not expect an airport type of hertz gold experience but better than anything from competitors in the area.

I have used this location twice. I picked up a car here in April and just dropped another one way rental off. The staff couldn’t be nicer. They were helpful and accommodating and there were no surprises. They were efficient, friendly and professional. They even went the extra mile for me when a personal issue arose. My only negative comment is that there is not a lot of room in front for parking, if you are dropping or picking up someone. I DO recommend this Hertz location and the prices are competitive.

DO NOT RENT HERE!
We had a reservation for 3pm pick-​up. I called the day before to confirm and then they called me the day of to confirm. We got there and there was no car! We had to wait till almost five for the car to be ready causing us to be leaving during rush hour traffic which we were trying to avoid. The car was also coated in a thick terrible cologne sent and gave everyone headaches. And black grease was all over the dashboard and steering wheel.

If I could give negative stars I would. The people working at the location are nice, but it seems to be dysfunctional due to corporate problems. The location itself is disgusting: as dirty as a gas station bathroom. When I picked up the car I was given one key because that’s how it was returned with no hook. And the car was a push start so I lost the key about 10 times. The attendant asked if I’d be returning the car at around the same time but never said I’d be charged another FULL day if I didn’t. I returned it 5 hours late and was charged a full day and told I’d have to call the location to get anything changed. The location said the rental was closed so there was nothing that they could do. I called customer care and they were extremely rude and unhelpful. I’m seriously considering telling Amex not to pay the bill. This customer service is outrageous. At the very least, I’ll never use hertz again.
Also when I picked the car up the other employees were too just to pay attention to me because another 4 people were yelling at them because they gave their rental to someone else and ruined their entire Labor Day weekend. If that’s the level of satisfaction you like, feel free to disregard the review.

I needed a replacement vehicle when my car was in the shop after an accident. I didn’t have insurance coverage for a loaner, but the assistant branch manager, Vladimir Faynberg, was as kind and helpful as he could possibly be. He found me a good car and gave me a better price than I deserved and really seemed to care. I can’t recommend him more highly.

This pretty small, so be sure to call ahead to know that have cars. Their rental rate was about $ 70 less per day than all the other rental places (including Hertz) at Logan! The guy here was super helpful and friendly. I added an extra day, no problem, and although they close at 6, they have a key drop-​box and I returned the car without any issues after hours. Overall, a very good customer experience.