Mercedes-Benz of Natick

Suzanne Daniels service advisor is the Best or Nothing! She is never pushing extra work that isn’t needed like other service advisors I have worked with in the past. Friendly and great to work with.
Scott Fitzgerald service manager a former tech has more knowledge about cars than anyone I have met and is honest.
Victoria Bronchtein does an amazing job following up on everything. She was able to get me the original window sticker for my car. Also, get me into loaner car when unplanned work was needed for my car. She saved my work day!
Mercedes Benz of Natick has the A-​Team, unlike any other!

Loved the experience overall and this review especially goes to the sales consultant Mr. Charles Scrymgeour. His customer service is BEYOND being impressive. I ordered a new GLC300 from MB Natick a few days ago, the amazing experience started with Charles giving me the BEST quote among all the competitor Mercedes dealerships. Then he made every effort to help me through the process, extremely patient with my hundreds of questions, gave me multiple rides between my house and the dealership (and it is far…), and he even delivered the new car himself when I am unavailable to get there from work. He talked to my insurance company for at least 2 hours to get every detail right, and the list that impressed me goes on…
I have had great services from various business/​vendors etc. (very thankful to Unilocal:)) but being lazy to write reviews here. However, this time I would feel very bad if I didn’t write something great for Charles because he deserved to be well recognized for his work. He is extremely patient, a real gentleman, and most importantly, delivered what Mercedes Benz represents as a luxury and prestigious brand. Great work Charles, and really appreciated the service!
Hannah Quan

My experience on the purchase of my c300 was wonderful. Thankfully to Victoria Brochstein. She stayed with me the entire time knowing that I was unable to make it to the dealership via email and text. She had everything set up for me and it was a very easy car buying experience. The staff was extremely accommodating!!! They really are a 5 star, my only critique, is that in true Herb Chambers style (3^rd vehicle @ HC) is that they should update the facility. I find that Somerville is updated all the time! Give Natick a high five and a new facility, Mr. Herb!

This was the standard maintenance at 40k miles, so I expected the bill to be at least $ 500. Was surprised that they quoted it at over $ 950 and then proceeded to tell me I needed new tires. I found this odd as I only recently bought the car and was told the tires were new (er). The icing on the cake was, they offered pick up/​drop off at my office. I was told the car would be ready that afternoon and they would let me know when they are on the way. I received a text saying the car was ready, so I assumed they would be on the way. When they didn’t show up, I called the Service Dept and was told they all left for the day. Thankfully, I still had the loaner so I was able to get home that night. The icing on the cake was — they dropped the car of and didn’t even bother to clean it. Every other dealer I’ve worked with has always cleaned the car when you had work done. Especially when you drop close to $ 1,000. I will not be going back. I’m going to find a local mechanic so I don’t get gouged every time I need an oil change.

Bo Hampton and John Pirotte were just great. Very professional and helpful. Was great to be able to order my CLA the way I wanted to.
Everyone in the sales department were also informative and helpful.
There were a couple of things that came up but they held to their word and followed through on everything.
I highly recomend the dealership

As we all know herb chambers is everywhere. This location in Natick Mercedes Benz the staff is very friendly and knowledgable. They are eager to help and the showroom looks very neat and clean. If you come here try there cookies fresh made. The sales staff is eager to help you. I will recommend this showroom to everyone.

I had a pleasant experience this time. The lounge was comfortable and time passed by effortlessly while my car went for service.
But special thanks to Mr Corey for his polite and helpful demeanor. He made me feel a valued customer.

First off, I came here with a friend (mid jan) in the pursue of purchasing the CLA45 AMG before it was scheduled to come out. The sales man here (whom i will keep nameless because i do not want him to get fired) was not knowledgeable and he kept saying «these sell out fast, we have no problem selling these if you dont get it». He was CLUELESS about the car /​had no knowledge about the AMG brand as well no attention to detail. He definitely does not belong here. To make the long story short, this dealership lost a sale because of him. We went to Mercedes of Westwood to carry out our business.

We recently stopped into MB Natick and were fortunate enough to meet Joe Rodriguez — we had been around to a few other dealers and by far Joe is a true professional in this industry. Joe helped put us in a new GLK350 and was professional, knowledgeable and fair throughout the process. We’re 1^st time (new) car buyers and what we thought was going to be a difficult and stressful process Joe made easy as can be. He went out of his way on numerous occasions to work around our schedules — meeting late after our work day and coming into the city to make it easier on us. We would highly recommend MB Natick and Joe R to anybody!

I recently paid off my car, so of course I immediately decided I needed a new car and a new payment, because lord knows nothing tickles a woman pink like spending money unnecessarily!
I had heard good things about Mercedes in Natick from a friend who had purchased their car there a few months ago, so I called to see what next steps I needed to take to get the ball rolling. The girl Ali I spoke with on the phone was extremely helpful; she gave me directions, some preliminary information about leases vs buying, pricing ranges, etc. She was very forthcoming and informative and I didn’t get any sneaky sales pitchy vibe, which I always appreciate (yes, they do try to sell, of course, but there’s a difference between being a seller and being a scumbag. She was the former!). She set me an appointment that worked with my ridiculously busy schedule.
When I showed up for my appointment, I worked with a very polite and professional associate named Joe. He asked me plenty of questions before we got started to assess my needs and restrictions, and then showed me several options that would all work for me. Some less for my wallet, but you know what they say: the heart wants what it wants and this heart wants a badass ML fully loaded.
After a really pleasant encounter, I set up a follow up with Joe because I still need to decide if I want to be a pimp daddy or be able to eat this month. Although, come to think of it, being skinny and driving a sweet car might be killing two birds with one stone.
The whole staff was awesome and I’ll definitely finish my business here and bring it back in the future!

Dustin in service was great. Car was done quick and brought back to my house quick and promptly.

The good: they usually have the parts in stock if you’re coming here for service. The bad? Over the past 5 years, I have come here to get serviced and unfortunately, their service is poor. The first few times I was willing to ignore the goofs I encountered, but now I feel my review is based on a good amount of experiences. I won’t clutter this review with all my stories, but simply put, they are not thorough with their checks and I find them to be dishonest. I’m willing to pay a high price for good service, but instead, I get inconvenienced, lied to, and pay for their oversights. I love their cars, but I do not trust this dealership at all. It’s unfortunate. I’ve been going elsewhere to service my Mercedes. My advice to Management: Spend your efforts on honest service and don’t mislead people who are not car experts. You’re better than that.

My family and I have acquired our last six Mercedes-​Benz from this dealership.
It has always been easy transparent and enjoyable especially since the recent full remodel.
I’m probably a particularly easy client to work with good credit not too picky but these folks exceeded my expectations every time so I am a fan.
Ask for Michael the GM or Ian — They know their stuff!

Service is high on the kiss-​up stuff (nice furniture, waiting rooms, lots of folks running around that were helpful)
Unfortunately that’s the thin veneer on a std poor dealer service shop. Background: Took brand new GL in for its 10k oil change. Noted a few issues and immediately started to hear how these were all to be expected and we should live with them. At least one issue (low pressure light in tires) they fixed by overinflating the tires past the rec pressure right on the door frame. Really enjoyed it when they sent us out the door in a GMC! Heck, we’re not picky, but why buy MB? Electronics are poorly designed and not comparable to others. My truth so far — should have stuck with Acura or traded up to Lexus…
Or it could be thus dealership. We had a poor experience here when buying a car back in Jan. Ended up buying in Westwood. Guessing we’ll try them next time…

Mercedes-​Benz of Natick is one of the best Mercedes dealerships in the state. You’re not going to find a better dealership for a luxury car. The staff is second to none and the reliability and trust of the sales agents is on par with the quality of your product. You buy a luxury car you deserve a luxury sale — and that’s what you get. Honesty and reputability are two of the most important things in buying ANYTHING and that’s exactly what you’re going to get at MB of Natick.

Came here to get my car checked since the check engine light was on. This dealership seems to be kinda in the middle of nowhere since nothing is surrounding it. The place is pretty big. I like how you drive into the service station and the doors automatically open when you pull up haha I thought that was pretty cool. Service was pretty good. As soon as I pulled up I was asked what was needed. I gave them my info and they went right to work. I waited on the waiting area. It had so many couches, chairs, and even cubicles with computers so that was nice. Also 3 flat screen TVs, 1 of them showing the service area so you can see your car. Also, free drinks, snacks, pastries, and fruits. The other dealerships I’ve been too only give you free drinks. They also washed my car per my request and they did an excellent job. Overall, nice quick and good service.

A fairly pleasant and relaxed place to get a car serviced. The prices for routine maintenance are high and the prices for Mercedes parts are jaw-​dropping, but no worse than what you’d expect from a Mercedes dealer. There is a reason that Honda Accords are so popular…

I was forewarned not to go to a Herb Chambers but when shopping for a CPO they had what looked like a good 335i with low mileage and priced lower than other dealers in the area.
Basically, it took an hour and 15 minutes to drive only the car I came to see. The CA really didn’t know much about BMWs or seem to care. Asking for the CPO invoice (list of repairs done before reselling the car as a BMW certified pre-​owned) was awkward and meant sitting there for 15 minutes while he went to talk to his boss.
Needless to say, there were a number of rice mods that had to be removed (ground kit, blue lights, etc). Even worse, parts of the body kit were still stuck underneath the car («oh, we don’t do body work here»).
Given the work that still had to be done and the questionable history, I told him I’d think it over and get back to him with an offer the next day. Before I could finish the sentence, he cut me off and said «Herb Chambers does not negotiate.» and slammed a thick book down on the table as if to impress me and said it was a composite pricing of all cars in the area and they always the lowest unbeatable price. Fuck, it’s not a ShamWow.
I walked out and, not surprisingly, they called me the next day to say they’d knock another 300 off the price if I signed. Having taken another look at the service checklist, I asked why they hadn’t performed a two month old BMW service bulletin before putting it on the lot. He said he’d check on that and never called back.

I went here in the spring looking to order a BMW, but the salesman was terrible. I had my eye on the new 1-​Series and was hoping to place an order for a 135i.
The sales guy actually tried to talk me out of it — «It sounds like a 128 would probably be enough power for you.» «Navigation? What are you doing? Get a tomtom!» That’s nice that you’re trying to save me money, but please don’t patronize me. It would also have been a bit of a plus if the guy knew more about the car than I did from reading the brochure. I know it’s too powerful for me to legally use — and I obviously don’t care, or I wouldn’t be here. Went to BMW Gallery in Norwood instead and had a much better experience.

Meh.
I bought my wife a fancy car here in 2002. They claim to have this great service. Service so awesome you will only ever buy cars from them again.
Again, I say, «Meh.»
We had a good chance to test how great their service was, because this fancy car had tons of weird problems. Well, tons compared to what I am used to from our usual Japanese cars, which generally speaking have zero problems.
Anyway, the service here isn’t *bad*. It’s not like the people aren’t nice. They actually do fix the things they say they will fix. But the claim that the service is in any way better, or even *as good* as the service you get at a high-​end Acura/​Lexus/​Infiniti dealer is just laughable.
Here’s the service experience at FMW:
1. Call for an appointment. Navigate IVR, finally talk to a person, get tranferred, leave a message for service.
2. Wait one day.
3. Call back again (because no one called you back).
4. Repeat 1 – 3 until you actually talk to a service rep. Usually this takes only two tries.
5. When you show up for your appointment, you walk into a big room full of desks. It’s not clear where you should go, and no one offers to help you until you stand there looking like a dork for a couple of minutes. (I’m really good at this part).
6. Often somebody asks you what «team» you are on. «Duh, I don’t know, nobody ever told me that.» I say. I think I was on the blue team. There was a silver team, which sounds better. I don’t know what the teams meant to this day.
7. If you want a loaner car, you actually had to get it from an enterprise care rental agent in the dealer. If you didn’t reserve a fancy car (the same kind that you bought), you end up with a nicotine-​coated Ford Focus with a broken mirror. You have to endure the Enterprise agent upselling you on fuel purchase and insurance. Thanks, but no.
7a. You have the option of them coming to your house and picking up the car, then dropping it off again. This is great, but they won’t leave you a loaner. So unless you have extra cars around, or can just stay home during the week, then it’s not so useful.
8. Then they fix your car. They do a good job with this, and usually have the parts in stock.
Overall, the people at FMW are nice, but they are deluding themselves if they think they offer service competitive with the current standard.
At my current dealer, I call, and Jack usually answers the phone. Sometimes he doesn’t answer, but he always calls me back the same day and we set up an appointment.
When I show up for the appointment, Jack gives me the keys to a loaner car. I tell him what I want fixed on my car, and then I drive away. It takes about 7 minutes total. That’s great service.
We sold our fancy car from FMW and bought a car from Jack’s dealership, just because the service was so easy.