Enterprise Rent-A-Car

Sadly I was involved in a car accident (I was rear ended again!). Each time I used Enterprise in Natick for a rental car while my car was being repaired. I had a fantastic experience both times. The people I spoke to on the phone were very nice and helpful. They came and picked me up right at my house. They billed the insurance company directly, so I didn’t have to deal with it. When my car was repaired, they drove me right to the auto body shop. Brian Lane and Harrison Everts were outstanding. Nice guys and very professional. I hope I don’t get in any more car accidents, but if I do, I would absolutely go back to Enterprise in Natick!

I have been renting from this location for past 3 – 4 years now and have always had a positive experience. The staff is friendly and they offer a pick-​up and drop service within an area-​radius. This time my car had an issue with the car undercarriage rubber padding. It came off while I was 300 miles way. I called up their roadside assistance and they helped me promptly with a replace car from the nearest location. I’ll be definitely renting from them again.

I rent almost exclusively with Enterprise. The staff at Natick was great. They kept me waiting a long time when I came in to pick up my car, but immediately apologized and gave me a discount on my rental to make up for it. I call that great business practice.

Enterprise is our go-​to car rental company and they never let us down. These guys in Natick & Westboro are exceptional!

Hi Guys, Sorry my review would be too long:
I made a rental reservation for a rental car @ Enterprise Rent-​a-​car. Here is the summary of my Reservation:++++++++++++++++++++++
Pick Up Location Hours for the week of: September 9, 2013
Monday 7:30 am 6:00 pm
Tuesday 7:30 am 6:00 pm
Wednesday 7:30 am 6:00 pm
Thursday 7:30 am 6:00 pm
Friday 7:30 am 6:00 pm
Saturday 9:00 am Noon
Sunday 9:00 am Noon
Car and Rate Information:
Intermediate
Toyota Corolla, Ford Focus or similar
129.95 USD (1 Week @ 129.95)
14.00 USD (VEH LICENSE COST RECOVERY FEE)
0.60 USD (PARKING SURCHARGE)
144.55 USD (Subtotal)
9.04 USD (SALES TAX)
Total charges 153.59 USD
Additional surcharges, local taxes, etc. may apply.
Ok Let’s go through what happened:
Disappointment #1: I asked for a Sedan Car, they offered me a SUV car.
Disappointment #2: They don’t usually fill the tank. You know the fuel tank reader will be somewhere between this line and that line… ‘The car has half tank, no idea. how many gallon?
Disappointment #3: This car gives low mileage. ‘Ok in that case, you can return the car with empty tank” How can you return the car with empty tank?
Disappointment #4: «We advise you take Damage Waiver» Ok. I said yes, since I was not sure whether my insurance covers or not. Papers signed and I got the vehicle.
After an hour I got a call from my insurance that current insurance will cover the rental insurance and I am not required to take Damage Waiver (additional cost to the rental) and I am eligible for $ 24.00 for travel reimbursement (my car met with an accident).
I called Enterprise Natick and told them, I don’t require Damage Waiver and my insurance will reimburse only $ 24.00 for a day for travel. The per day cost was $ 26.$$. The person who took the call told me that they have tie-​up with my insurance company and that will directly bill my insurance and reduce my rate from $ 26 to $ 24 per day without removing the Damage Waiver and I can still have Damage Waiver and my rate would be only $ 24 that includes Car Rental, Damage Waiver and other taxes and fees. I don’t require to pay anything from my side. All these happened over the phone.
After 10 days I called Enterprise and said I would be returning the car and I need drop to the Body Shop. They told me that I can leave the car @ Body Shop and again I clarified about payments, the person who attended the call told me that I don’t have any due and they would be billing directly to my insurance.
After 10 days, I don’t remember exactly, I got a call from Enterprise that they received payment for 8 days of rental and they needed the body shop address and phone number so that they can call them to confirm that it took 10 days to fix my car and charge insurance an additional two day.
Disappointment #4: After one month I was charged $ 180 on my Credit Card. What? Yes… Damage Waiver $ 16 other fees for 10 Days…
Disappointment #5: I called Enterprise…
Response #1: «We will find out and call you tomorrow, it looks like we updated the system. Whom did you talk to?» (No call on the next day)
Response #2: We wanted to call you back. Good that you called… generally we don’t take any make any adjustment in the rental plan over the phone. (I explained again over the phone) Ok, you need to speak with the person who worked on the changes, tomorrow please call back“
Response #3 (Called again, explained again.) «Yes we received the payment from your insurance company $ 24 per day and for 10 days of Damage Waiver $ 180,» (somehow the Maths does not add up 1+1 = 2, this is what I learnt; it is not 3. With Car Rental, Damage Waiver and other taxes and fees the rental rate was only less than $ 27, and they agreed to reduce to $ 24 when I said I don’t want Damage Waiver included in the plan. They charged the Insurance company $ 24 per day and charged me $ 16+ Per day. How is that work?
Wow… with all the pain still I paid some $ 32…
Lessons Learned:
1. Never discuss over the phone and agree upon anything.
2. What is in Paper is very important. Take time and read through and clarify every thing before you sign the papers.

What kind of a place doesn’t take debit card. Picked me up from my place, didn’t give me a car because they don’t take debit cards, and I had to go back to my place on my own.

There are many choices when it comes to car rental businesses these days. I was trapped by a blown engine at a nearby dealership, and I requested a rental.
The service by Brian, the manager, and his staff, was very polite, professional, and the training was in place always.
I did have one major snafu with regard to the insurance coverage, when I had a drop-​off at another location, but upon calling this particular Entreprise directly, I addressed my concerns with Brian. He listened to the many facts, weighed them, and presented the policy. I’m disabled, and he took this into consideration, providing me with a discount afterwards.
I hung up the phone feeling satisfied. I do have coverage with my own insurance company, and certainly, I did not want to pay for double coverage, and would never have opted for it.

I called in a reservation for a cargo van rental on a busy student moving weekend. Very polite and amenable… even when I cancelled and chose to rent from enterprise in brookline. Enterprise always follows through.

I rented a car for long July 4^th week-​end picking it close to 6 pm, got charged for full day. (I know that Hertz charges based on 24-​hr). As soon as I returned the car and dropped the key off in lockbox on Mon July 4, I realized that my speed pass is inside the car. I called and spoke with Ashley, the manager, at 8 am Tue, asking her to send me my speed pass. She said it was impossible, as though there was no post office in the neighborhood or people never forget anything, or their policy does not allow them to return their customers’ belongings back. She then said she will have to check on my speedpass and will call me back (the tone of that statement meant to get me off the phone more than seeking to help my situation). I did not hear back for the next 4 hours and called back around noon, when I was told by staff they did not hear anything about my speedpass from their manager was not there but she would call me back.
, I just have to wait. Needless to say, I had to send my friend pick it up for me and NEVER got a call back from anyone at that Enterprise location. Their customer orientation has to be revised. I will never believe that it’s uncommon for their customer to forget something in the car. This aspect of customer relation has to recieve just as much customer care as providing them with the car. I would not recommend this location.

rented many times always gotten great service.
I always address folks by name over the telephone and treat all with respect. I have rented from these folks many times, and always gotten good rates and occasionally great ones.
I wish car rental agencies would stop using chemical air fresheners, (never going to change that); this branch has handled my needs pleasantly and efficiently. I will keep using them.

How to Use a Fax Machine
(abridged, from communication. howstuffworks. com)
Sending a fax:
1. Make sure the fax machine is plugged into a power source and also plugged into a working phone jack.
2. Turn the fax machine on.
3. Obtain the fax number of the destination fax machine.
4. Gather the documents you want to send and put them in the order you want them to be received.
5. Fill out a separate piece of paper called a coversheet with the following information:
1. recipient’s name
2. recipient’s fax number/​phone number
3. your name
4. your phone number
5. a short message intended for the recipient similar to the subject line of an e-​mail
6. number of pages (including coversheet)
6. Lay the documents face-​up in the fax machine feeder tray with the coversheet on top
7. Dial the recipient’s fax number
8. Press the «fax» or «send» button, depending on the particular fax machine model
Doesn’t sound like rocket science, right? Well, it sure is for the team over at Enterprise of Natick!
Since I had my daily rate lowered as a courtesy for my inconvenience (basically, being guaranteed insurance would pay for the car… and for driving a nasty chevy impala for a week), I requested that my invoice be faxed to me, to check up on their work. I have since been told for four days, by three people, that my final bill will be faxed to me.
Four days since that last inquiry, and… still, no fax!
Guys, you get two stars since you will meet me at my body shop and save me an extra trip, and since you acted like service was important and charged me less money. But, seriously, people, if you missed the Customer Service Rep at Enterprise, Inc Training 101 class, please refer to the above directions to learn how to send me the aforementioned promised fax.
Thanks guys! You’re well on your way to being functional members of the service industry!