Ethan Allen

Horrible customer service for a supposed premium furniture company. It’s high priced crap and the sales people are extremely stuffy and not friendly. The saleswoman was not forthcoming with basic but yet very important information on the fabric she helped me chose for an expensive couch. Everything sticks to it! They sent a «upholsterer» over who looked at it for 30 seconds and left. I have to use a lint brush on it several times a day so that the couch looks like it’s not completely pilling on top and underneath. I don’t even sit on it during the day! Ethan Allen customer service said there was nothing wrong with it and nothing they could to do to helP. I will never buy a piece of over-​priced furniture there again and will be taking matters further to get my money back. There are much better quality furniture store in the area!

Worst furniture buying experience ever. Was told one thing by the saleswoman when she was after the commission, but got a whole lot of hassle and contradictory excuses when it came for delivery time. Stressful and wasted way too much time trying to work with them. Definitely takes away from the value and enjoyment of the furniture.

Decent selection of furniture and their staff is helpful. Ended up choosing a new bed that they didn’t have in store — but the sales assoc helped us find it online. Suggestion — get bigger monitors or start using iPads to help customers better view products. Overall, on the higher price end but nice quality.

Possibly the worst investment I’ve ever made. We had one of the designers look at a blueprint of our living room and come up with a furniture design. Since our living room is quite large (the last owners built it to accommodate two grand pianos) it is a challenge to fill the room in a way that utilizes all the space. The designer planned the placement of two couches into the corner of the room and had a single chair and ottoman on the other side. It looked ok on paper but when the furniture arrived it was a nightmare.
The room was completely thrown off balance because the designer neglected to realize that the focus of the room was the fireplace in the center. When we placed the couches as planned the room was just way off balance. When we moved the couches to the center, we realized they were too small and left huge open spaces on either side. My wife cried for over an hour.
So I asked to return the couches, afraid of the 15% restocking fee I was going to have to pay. It turned out that my furniture was unrefundable due to the fact that they were all custom ordered. So I was out 9,000 dollars and I was furious.
So now I’m stuck with 6,000 dollars worth of unusable couches (I placed the chair and ottoman). They sit in my basement as a testimony to a bad design and bad investment.
Such a disappointment. This was my first big furniture investment and I’m afraid that I’ll never spend real money on custom furniture again.

Beautiful selection. Great sales as and design staff. Unfortunately, everything goes downhill from there. Delivery times are long… not unusual for quality furniture. but very unreliable. Ship dates are not met and the customer is not advised. Complaints and issues do not seem to be taken seriously by the management. Love the product. We have furnished three homes with them. Just cannot take the lackluster, non responsive follow up service any longer. Premium prices should also include premium service. That is not the case with this store.

Ordered a complete living room in May 2013 from the Natick, MA store estimated delivery date was August 2013… here it is NOVEMBER 2013 with no way of knowing when the furniture will be delivered… typical run around and store manager is of no help… sad that it has come to this… discriminating buyer and shopper with refined tastes takes significant poor performance to complain about a product or service… BUYER BEWARE!

Always a great experience at Ethan Allen of Natick. I’ve worked with Michelle P for sometime now and always love her ideas. Found a fantastic table for dining room and Michelle recommended some great combinations for the chairs — leather seat with fabric back — LOVE LOVE LOVE how it looks. She has the knack for knowing when to recommend something just a little different but still in a client’s comfort zone.
Delivery guys have been phenomenal also — an area rug was delivered today for the MBR and they moved a boxspring and bedframe that I just couldn’t move and made sure the rug was placed to my liking.
I’m a little sad that I’m running out of projects but I really enjoy my home now and being able to entertain more often.

5 star for gorgeousness, 1 on price. Great service, just pricey very, but so worth the longhaul long gevity of the products!