Arhaus Furniture

I do like the furniture at Arhaus. However, I spent $ 4,000 for a living room set and I am still waiting six months later for my chair. The living room set was to be delivered a few days before Christmas. Took a day off from work; they never came. Came the following day but their signature chair, the Portsmouth, was broken before even coming thru the door. They took the chair back. The ottoman to match the chair was not finished properly so that had to go back too. Had to wait another 2 mos. for the chair and it showed up not finished properly along with the ottoman which was the same as when I sent it back; not stuffed properly. Still waiting 6 months later for my chair and paying on something I have yet received. Had to call customer service, the store in Natick several times. Never return calls. Got reward money and that was like pulling teeth to get the pillows and lamps. Had to call at least 10 times to finally get everything. Customer service did not have my order number and luckily I kept back up information to finally get my lamp which they did not have record of. Sill no chair; still have to wait. Will never do business again with Arhaus. Very poor customer service has been my experience. $ 4,000 is a lot of money to be treated this way.

I have bought a lot of furniture from Arhaus because it’s beautiful but every time a delivery comes there is a problem; broken, not right this last one my table was labeled wrong and instead of bringing my coffee table they had a dining table !!! How is this possible, very bad customer service. Instead of trying to ship it ASAP now I must wait 2 more weeks after I had moved all my furniture already, unacceptable

This place is terrible. I paid a small fortune for two lamps with a definite date of arrival at the store, but the lamps never arrived. Lamps were misplaced (though no one ever called to tell me this), date of arrival was pushed back another week (to THREE weeks after my order, although they were said to be «in stock»), and neither an explanation or apology were offered. Save yourself a headache and shop at a reputable store that prides itself in customer service instead.

Sure, stuff looked great. But has anyone else ever had an issue with the customer service besides me? I walked around for 45 minutes twice trying to talk to a few of the women working there to help me make a purchase, but was both times instantly asked to wait a few minutes, just to later see them walking around fluffing pillows and chatting with other workers.

Bought the Gardner Sectional. It’s beautiful. You pay for what you get.
One downside is the delivery. Its $ 150, and Arhaus Natick rep stated that I had to set aside 1 day for delivery, an 8 hour window. The day before the delivery service someone will call to reduce the window down to 2 hours of their choosing.
Looks like I’ll have to plan an entire day to receive my furniture… wish they could narrow down the window ahead of time so I can plan my life!

We learned the hard way about the «deferred interest» scam. There is some good background on this at
.
I have no doubt that Arhaus complied with the disclosure laws and this is «our fault» for not paying attention. But we got hit with over $ 1000 in deferred interest (at 26%) after six months. (The CC company – who confirmed they get A LOT of complaints – cut this in half for us.)
I get that retailers and those who play the game love these programs because it looks like free money. But the whole scheme depends on the unwary (e.g. me) and those who get into a situation where they can’t pay it off in time. For those, it is another penalty for being in debt that pushes them deeper.
IMO the scheme may be legal but it’s shady. Reputable businesses should avoid it. At Arhaus prices I should feel like a valued customer, and instead I feel like a chump.
Our actual buying experience and the resulting product was pretty good, so 2 stars instead of 1.

I just had a wonderful experience in the store today. My boyfriend and I were approached by Robin who asked us to let her know if we need assistance. I told her I had several questions and she was happy to assist. She was very accommodating and able to answer all our questions. She did ask many questions about our background regarding where we lived and what we do. I saw a few reviews where people were bent out of shape about racist behavior because the floor person asked these questions. I am a white woman and I was asked the same questions that offended these people. I did not take offense. This is not a racist behavior. First off there is an additional fee for delivering furniture outside of a 30 mile radius which is likely why they ask where you live not your socioconomic status. The floor person is probably trying to learn if they need to tell you about the additional fee. In addition, the designer may want to know where you live to assist in guiding you on styles that would look good in your place. If you live in a brownstone it might be better to decorate with more scaled down traditional styles versus oversized modern pieces. So the people on this site crying racism should get their chip off their shoulder and stop crying racism every chance they get.

I was approached by a salesperson, I think Robin was her name, who I assured I did not need help at that moment. She was so overly persistent and insisted on refering to my wife as ‘honey’. Too familiar and very rude. When we did ask a question she asked us where we lived and other probing questions, I did not reply. Asking if we needed to finance the purchases, if we rented and how long we’ve lived in the USA. I then realized what she was doing. It was a extremely racist tone and her line of questioning was very insulting. She gasped when I told her we lived in 4 floor Beacon Hill brownstone and need to furnish all four floors and would pay cash At this point I had already decided that any firm that had racist staff like this was not going to have any bit of my business. I will be telling all of my friends and acquaintances of this racist experience at Arhaus. As a south asian family of considerable means perhaps I should buy Arhaus and sack the racist salesperson.

I love this store. They carry a great selection of unique hand crafted furniture. The quality is much higher than IKEA or even West Elm. The prices are a little overpriced, but they always have sales and new deals. Sales representatives are very friendly, helpful and trying to do their job as best as they can. Very happy with my purchase at this store. I can not wait for it to be delivered. Will definitely post the picture!

This place rocks! And, the designers in the store are incredibly helpful from making choices through to deliver and ensuring satisfaction. I have a whole house I need to furnish and I’ll be back!

I love their unique hand craft furniture. The price are not bad if you can catch them when it’s a sale. Better quality than ethan allen for sure. The staff treats you well and are very friendly. We are asian and don’t believe they are race-​discrimination like one of the review say. It is not cheap furniture but stuff that will last and when your friends come over will say wow. So this is a great store in Natick and we are addict to get good deals and stuff here. Recommend them highly.

My wife and I were looking for something interesting to replace the Ethan Allen furniture/​furnishings in our living room. We walk into the store, go over to a sofa we like and started debating which fabric will go with the paint we have. Along comes this staff member, introduces herself, and within 30 seconds inquires ‘which town we live in’. Since both my wife and I are not Caucasian, our race-​dar starts beeping and we left the place at the first chance we got. It is sad that people willing to spend about 10K on a room’s furniture still need a seal of approval from a lower-​middle class sales person just because of the color of their skin.
Will appreciate any suggestions for a good furniture store within driving distance of Wellesley that hopefully doesn’t hire such prejudiced employees.

I LOVE this place! Robin and the staff rocks, and although they do carry stuff made in china, it’s not your cheap crappy stuff. And they are so enthusiastic and energetic! Love it

I absolutely love the furniture in this store. The prices are not too bad, a little overpriced but not too bad. Defintely higher than an IKEA or Crate and Barrell.
They do have some sale stuff in the back of the store. The store is layed out pretty cool and decorated in such a way that you can get tons of ideas. Think Anthropologie but with just furniture.