Crowne Plaza Boston-Natick

If I could I wouldn’t put any stars let me tell you why I stayed here for two days the first day was fine but the second day was horific in the morning my family and I decide to eat breakfast at the pantry I got hazed and confused my mom got a omelet and my cousin got eggs and bacon about 5 minutes into eating my mom finds a hair in her food and they only took the omelet of the bill. This place also scary we feel lik, e it is haunted my cousin and I went to the gym after the workout we grabbed a towel and there was food on it this morning we get woken up at five by a fire alarm so we run down the stairs and everyone is just standing in the lobby this place is horible don’t go here

The lobby and common areas of this hotel are very nice, leading you to believe that the hotel rooms should follow suit. As I wait for the only working elevator (the second seems to have been down for sometime because the sign was fading) I am still optimistic that this week long stay will be pleasant.
Upon exiting the elevator on the 3^rd floor, I can only describe it as a scene from a movie right before the killer clown opens the door at the opposite end of the hall to chase you. The lights were either burned out or different colors. There are stains and torn carpet all over the floor, and to top it off, it looks like someone decided to clean up one large and many little areas with bleach, leaving the carpet dis colored.
The room is decent and the heater works but nothing to write home about.
I would never stay here again!

We signed a contract with the Crowne Plaza to hold an event for 180 people. They happily signed a contract and took a substantial deposit nine months in advance of the event. Then, just a couple of months before the event date (and after many of our guests had started booking travel to Natick) they told us they’d decided not to host us after all. They offered no apology, and when I pointed out that we had a contract, they became downright belligerent. It took some time to get our deposit back, and, to top everything off, they refused our request to pay interest, although they had held our money (presumably in an interest bearing account) for several months.
If you’re hosting an event and if it’s important to you that the event actually take place, I would not come within miles of these people.

Stayed here recently and had a terrific experience. The reception folks are top notch: helped me locate a few businesses nearby when I asked and then immediately attended to a problem with my breakfast voucher the next morning. Service is great and that’s half the battle. The other half is the room and we really enjoyed it. Clean, great setup and a bed i wanted to drag out to my car after i slept on it. Only thing holding back a fifth star was breakfast at Pantry… there’s a bit of work to be done there as the spread is a bit limited and the staff (while nice) seemed a bit unorganized. Would stay here again, no question about it. One of the better stays I’ve had in a few years.

The food for mother’s day brunch is amazing, wide variety, we had a great time when we went in 2014. This year they raised the price by a lot, and so we found a cheaper alternative for all of us. If the verve lowered prices again we would revert back to them but i cant see paying 50 pp for a brunch, when i am gluten free and cannot eat 70% of the options available. I think if you can afford it, you should go here for the buffet. It was worth it at 35 but I cant see paying more for what you get.

We stayed at this hotel when it was Crowne Plaza and it was wonderful. It was very classy, clean and comfortable. We stayed there again now that it is the Verve and it was disgusting. Our room was dirty, dusty, and the previous occupant’s towel was still behind the bathroom door. The lobby is ugly and garish, and the layout has changed completely. The restaurant used to be a regular sit-​down place, now it is The Pantry with people running all over but not paying attention to the diners. We ended up having the buffet breakfast, terrible in comparison to the free breakfast at the Hampton, and it cost $ 14.00 per person. I don’t understand the good reviews, the place is outdated, dirty, and not a good value. I will not be back.

Needed a hotel near our Boston Marathon volunteer site (Mile Marker 14 Hydration Station in Wellesley). All the area hotels were booked, so we managed to find a room at the Verve Crowne Plaza in Natick.
Just off the Mass Pike on the Framingham/​Natick line, this recently renovated hotel was clean, quiet, and while busy with Marathon runners and others (volunteers), the staff were wonderful.
The place has a funky, retro vibe that I liked.
There is restaurant in the hotel that we didn’t utilize, as there are eateries nearby, as well as shopping within a short walk from the hotel.

It was my very first time in the state of MA
I spent a night there and it was a good stay
Took a shuttle from the Logan to the Crowne
As I walked inside I didn’t look down
I was by myself checking in a hotel
You could imagine I was nervous as hell
Checked in at the desk and I got my key
Walked past a band that was playing something jazzy
There was not even one person in the crowd
But the band still played their music loud
Went to the elevator then I went up
Got to my room and I said «Wassup???»
Dropped my stuff and flopped right on the bed
Several hours flying will do that to your head
It was past seven and I had to go eat
I was getting hungry so I jumped on my feet
I was afraid I’d have to walk far
Until I saw a restaurant and a bar
I saw a hockey game, so I took a gander
A waitress came out and saw me meander
I was hoping for the Caps, but instead it was the Bruins
My heart sank, but not quite into ruins
I followed the waitress who took me to the Pantry
I took a seat at a table by the entry
Took a look around and there were more TVs
Looked at the menu but there were no freebies
There were so many choices so much food to try
But I decided on a Chicken Pot Pie
The pie’s diameter was almost a foot
It tasted so great I had to stay put
All on top of the pie was the crust
Finishing the rest was an absolute must
While eating my pie I watched a hockey game
It wasn’t my team; that was kind of lame
After I was done I left a heavy tip
And then I went to go sleep in my ship
You’d think the jet lag would affect my sleep
But all I had to do was count some sheep
Woke up in the morning had to check out
«That was a great stay» I said without a doubt

I feel bad only giving this place 3 stars, since it honestly deserves about a 3.5, if only because the staff here are the most friendly and exceptionally helpful people I’ve ever seen in the industry.
I’ve stayed here a few times over the last ~3 years, usually during holiday visits. The lobby is very clean, the aforementioned staff always greet you with a smile, and you generally feel just plain «welcome» here. They even recently did some renovations, making the common areas even nicer, with a pretty kick-​ass bar called the «Violet Thorn», complete with door of beads for you to walk through and extremely modern décor. In keeping with the trend, the bartenders are super friendly, and pretty fast as well. Drinks are your standard hotel prices.
Now, here’s where I’m going to nitpick. First off, while the lobby was wonderfully redone, I think they should have spent a little more on the important bit: the rooms /​maintenance. We booked a room on the slightly more expensive «executive» floor, and I was hit with a pretty potent cigarette smell. Not really the hotel’s fault that the previous occupant ignored the «no smoking» rule, but also kind of odd they didn’t have the room shampooed or something afterwards. The shower had some pretty pathetic pressure, and the sink stopper didn’t have the lever installed, either — making me wonder why the sink wouldn’t drain. I sucked it up for a night and then switched rooms — the second room was much better, had no odors, and had an actual working sink (although the TV in the bathroom had a frayed /​busted cable).
Another few things included doors that slammed shut (or at least closed fairly loudly) all morning, and could be heard quite clearly from the bed, making it difficult for me to sleep. The rooms had the typical hotel coffee makers, but the hotel itself doesn’t offer any complimentary continental breakfast or even coffee, downstairs, I guess to give the restaurant more business. Come on guys, Hampton Inns give free hot breakfast, and even the lowly Super 8 motels can serve up a few muffins and a carafe of coffee, don’t force me to use the Starbucks in the lobby. Oh, and if you must, then at least keep the Starbucks open past 10AM — they were closed by the time I walked over at 10:15.
Would I stay here again? Probably. The staff are fantastic, the rooms are pretty comfortable and spacious, and it’s pretty well located. Oh, and the bar carries some local craft brews, so that’s a plus, too. A little more on maintenance, and maybe some included breakfast /​coffee, and this place would be absolutely perfect.

check in was easy. We are only staying for one night. On our way down the hall to the room, there were a few trays on the floor outside of peoples rooms that needed to be picked up by housekeeping. It was not very appealing to see this. The room is very modern looking, the king size bed is beautiful and comfortable.

Violet Thorn review only. This is an excellent lounge in a kitschy hotel. There women’s bathroom on the right when you walk in has Barbie videos from the 80s. It completely caters to my inner child.
I find it perfect for meeting dates with safety factor, it being easy to find, dark complimentary lighting and comfortable atmosphere. This area with all the chain restaurants does not have a boutique bar so this place fits in nicely. The décor is swanky Moroccan, drink menu is unique but they will make you anything.

Booked a last minute room and the hotel staff was more than accommodating! I’ve never stayed at a Crowne Plaza but they offered a great rate and the rooms looked clean and modern. Just what I expected — clean room, excellent guest service! There was some type of event going on and the guests were just below our room — made a quick call to the front desk and the noise almost instantly vanished. If I ever come back up to the area I will stay here again!

Stayed here for one night and it was quite nice. My boys and I got a room on the executive floor on a Friday night so it was very quiet. The hotel had just been renovated so the rooms were clean and comfortable. The staff was friendly and accommodating.
The only downfall of this hotel was the coffee they had in the rooms. It was undrinkable. Fortunately there was a café near the lobby which served Starbucks.

Checked in last night for a 1 night business trip. Was woken up at 1am with partying and hall traffic across hall. I called security and was assured problem would be resolved. At 130 noise still same level, was about to call security again but the fire alarm goes off instead. When exiting room to evacuate realized the entire hallway freaked of weed. I notify front desk on the way out, but of course all guests had to wait outside in 15 degree temps.
After fire department determined problem was of course the weed, guests were let back in. I confronted front desk that problem could have been avoided had they properly remedied first complaint. Security guard responded with, «I told them top stop». Really? Way to monitor to resolution.
When returning to room, traffic remained loud and I eventually switched rooms and helped by Nathan. He was the only positive in this mess, showed great poise and customer service. Upon switching rooms, he explained to me that 2^nd floor is full of Regis University students that live in rooms serving as overflow dorm rooms. So its absolutely amazing that I was put in room by these students when there were many available rooms. New room on 4^th floor was super quiet, but couldn’t fall asleep until 330.
Would avoid staying here if you have a choice given the Regis students. Additional management did not seem concerned that recreational pot is not legal, cops should’ve been called and students removed.

Well
I stayed there for business, and I like to review hotels by their positives and negatives.
Positives:
Crowne Plaza’s always seem to have comfortable beds. This one was no exception.
Desk folk were friendly and accommodating.

Negatives
I really didn’t like the view off the elevators. You get off and there is about a 3 foot tall glass railing overlooking a bit of the lobby and a roof. It was very disorienting and I’m surprised no one has taken a header off it yet.
Housekeeping was okay save one day I got back as she was finishing but she didn’t actually finish and no clean wash clothes were put in the room.
The coffee — in room coffee was the nastiest thing I’ve ever tasted. Poured it out. Tasted at least a dozen years old. Downstairs they had *$ which is almost as big a negative in my book. I have never figured out why anywhere would be proud to serve that garbage that calls itself coffee.
Overall, not a bad place to over night. As long as you take your need for coffee elsewhere. There is a Dunkin Donuts around the corner.

This hotel is in such a bad location for me… I have no reason to be out there to warrant another stay. What a hotel! Wonderfully decorated. faux crocodile leather columns throughout. Great lighting, color scheme in lobby is a beautiful orange. Everywhere I turned was a treat for my eyes. The room itself was comfortable. It had a black and white scheme. Bathroom was spacious and clean. Beds were super comfortable, linens were very nice. I really loved this hotel. A million times better then the hard rock hotel in Vegas and the waldor-​astoria in NYC, both of which I have stayed in. Breakfast at the pantry was a standard free breakfast food, though I have had better free breakfast at other hotel’s.
My eyes were having an orgasm from the décor in there! Beautiful… but my only one gripe was the drink prices. I’m sorry but $ 10 for a Chivas and soda? Never, ever have I paid that high of an amount.never. A customer came in and ordered two odouls $ 12!!! So I think that if I ever get to go back I’ll be bringing my own liquor and I recommend y’all do too!

Incredible re-​do of this hotel. Can’t wait to go back and check out the music and the bar. The Pantry b-​fast was fantastic. We had a business breakfast there, and very surprised at how well priced and the quality of food. I had an egg white fritatta with tomatoes, cheese, prosciutto and arugula — fantastic.
Im really stunned by the renovation, and hope they do well!

The Violet Thorn Bar at Verve at Crowne Plaza.
What an awesome unknown little joint!
The décor is very cool and retro. Dark, hip, fun. They had a very good DJ on a Saturday night.
Fun drink menu. You can also get food — other people’s stuff looked great. We only got the dessert cubes, assorted small 2 – 3 bite desserts. They were good, not amazing.
Very friendly staff, and cool vibe. Surprisingly hip and cool spot in the middle of Route 9 Natick.

RUN! from the Easter Buffet! OMG! This was beyond awful. I realized after about 5 mins, if it wasn’t frozen and thawed it wasn’t on the menu and for $ 40 per person, it was a complete outrage.
The little things, nothing like thawed out shrimp left limp and rubbery. Realizing the seafood was a bust, we thought we would try hot entrees. The gluten potatoes and risotto that was a) not done and b) a gluten mess like the potatoes. I dare not try the fish. I went with something safe, like the dried out, over cooked prime rib. When arriving back to our table we were greeted with a flat cola.
Mmmmmm! We rounded off our disgusting Easter Buffet with many of the thawed desserts — the cheesecake had been out too long as it had that hard edge thing that happens. I did notice the fruit pies were a nice mushy consistency. Oddly enough, we spotted men wearing chef jackets but there is NO WAY IN HELL these were actual chefs as they would have been embarrassed to serve the slop that was on that table.
We will NEVER go back again — it was just disgusting.

This is for the Violet Thorn bar @ the Verve/​Crowne Plaza.
Stopped in to meet a friend, and had a truly excellent Ahi Tuna sashimi salad. I travel extensively for work, and this was one of the best Ahi dishes I’ve had anywhere.
The atmosphere is neat, hip and upscale. Service was quite good, and really enjoyed it. Would go again anytime.