Public Storage

Don’t bother storing here when it’s cold outside. They shut the doors to the heated units early because it’s cold outside. They said the fire system will freeze if the doors keep opening. So now I’m stuck until the weather gets warmer. I don’t believe the pipes will freeze if the doors open for 30 seconds at a time. What a crock.

I rented a unit here back in October when Molly was the manager and the experience was very professional. It was clear that customer satisfaction mattered. Fast forward a few months, new person here on the weekend and refers to herself as the manager, has the mentality of ‘you’re here with your movers what are you going to do, you have no options.’ When I reserve a first floor climate controlled unit that’s what I want. A first floor unit should not require pushing or pulling all your stuff up a 40 foot ramp at 35 degree incline to get to your unit. All other non first floor units clearly state whether it has stair or elevator access. How about saying you need to go up a ramp? And a rather long one. I tried my shot at speaker with the so-​called manager but of course now nothing else is available unless I get a much larger unit at a much higher cost. I even called her an hour before arriving to confirm, and she said yes it is on the first floor and proceeded to define what public storage sees as the ‘first floor.’ Listen, I know how to read. I know need a machine-​like person repeating what I already know. If I pay for a first floor unit, that’s what I want. Bring Molly back!

Molly is fabulous. I wish all the employees were as cool as her. She helped us move our unit (we’ve been there for six years now) and gave us insight to move every so often in order to keep our rates low.
The reason for the three stars is that other employees are a bit clueless. While Molly gave us good (and assuming correct) information regarding how much time we had to move units, another employee told us (incorrectly) that we only had until the close of that day’s business day to move. If we had listened to him only, we would have messed up our weekend moving the next day.
Another complaint I have is them closing the shop randomly throughout the day AND not coming back when they say they will. For example, this past Sunday we went out there to cancel our insurance with them (since our renters insurance covers our storage unit) and they had a sign up that they’d be back at 1:15. I get that they have to take lunch and if there’s only one person there (why is this anyway?) this is what they need to do. But 20 minutes later they still weren’t back. We had to run other errands and come back to cancel our insurance (which we couldn’t do over the phone) which was a major inconvenience.
I’m much happier when I don’t have to see anyone in the office (which thankfully is most of the time).

One Word: MOLLY!
This is the manager who helped with reserve my unit! So helpful! So full of life with good energy! Best customer service I’ve experienced in years! Also, the facility is in a convenient location, clean facility, with a lot of space. Very knowledgable staff, who assist in whichever way they can. I’ve been to other Public Storage Locations in the Chicago Area and while looking for my unit and this has by far been the best one!

The Manager of this facility is HORRIBLE and she does not value your business AT ALL! We moved in maybe 5 months and on the 5^th month saw that our rate went up 15% When I called to get this issue resolved the manager seemed careless and when I said then we would move, she did not care and said: «Ok then you’ll be moving.» WOW HORIBLE customer service!!!
The raise in the fee does not make any sense. She told me that the prices go up every 6 – 12 months and told her, NOT by 15% Are you telling me that my storage price will be going up 30% EVERY year? That is INSANE. We will be moving as soon we can!

Just rented our storage unit with this location-​and I was impressed with the follow up from my online reservation. Evelyn, the manager, contacted me within an hour of my reservation. We spoke with both Evelyn and Molly, and my husband and I were very happy with our selection. Both women offered lots of good advice, and information. I would recommend this location to anyone looking for storage facilities in the area.

We often need to rent storage lockers for work. It’s always a pleasure to to work with the team of experts in Morton Grove. Molly, Evelyn and Virginia are always there to help. AND they always have Great Deals on Boxes!!! Thank you for making my job easier.

I was in the second day of helping my married son and his pregnant wife pack for a move to a larger space. I stopped in the Morton Grove site for boxes and the sweetest most informative employee, Virginia, helped me figure out the number and sizes of boxes I needed. She assured me I could return unused boxes, them helped me load the care. Virginia — you were correct — no more boxes need, no boxes left.

Lopez and the staff were friendly and helpful with getting us what we needed to use the space we rented. I would recommend this location
for one’s storage needs.

Looked at several different self storage facilities in the area and this Public Storage was the cheapest by far. Staff was pleasant and professional. No fuss, no overselling, just showed me exactly what I needed to know. I’m not familiar with the outside units, but the indoor climate controlled units in the back building are spotless. Three floors with a huge elevator and free flat beds to use. A great experience overall!