U-Haul Moving & Storage of Morton Grove

We were moving cross-​country and was sent to this location to pick up a hitch for the truck also rented at Uhaul but in the Evanston location. a young man named Rich was a fairly new employee there. He was in charge of hooking up the hitch for us he was extremely friendly extremely chatty took his job very seriously double check all safety aspects while explaining to us and answering any questions we had. unfortunately after hitting the car to the flatbed we realized one tire was a little low even though it was very cold and raining rich was more than happy to make sure that we had a new hitch, double check the air pressure on the tires, and got us on our way again thank you rich.

Absolutely terrible location, and after reading other reviews I’m shocked they still have business… Reserved a 26foot truck. My in laws went to go pick it up. Drove 1.5hours Bc they couldn’t find the place. Waited 30min in line at least, then they place says they don’t have a truck for us. They said they had our reservation for a 20ft truck… I had 1day to move and a 20ft was not going to cut it… I said I wanted to talk to a mgr and the rep said «he couldn’t find her» I requested a call back by the end of the day… It’s been 6 days and stilllllll haven’t heard from manager. Think her names Chrissie or Christy. Either way she sucks. Then I called customer service since the «calls are recorded» personally listened to the call and guess what!?! I DID reserve a 26 foot truck!!! This location is absolutely horrible and I would never in my life go there again! If u care about ur own time, and sanity, DO NOT USE THIS LOCATION!!! And what a terrible manager to not call a unsatisfied customer back!!!
Edited to add confirmation email:
We have a 26′ Moving Van reserved for you and guaranteed tomorrow, 8÷30÷2015 at 3:00 PM, returning Monday, 8÷31÷2015 at 3:00 PM. We are located at 9009 WAUKEGAN RD, MORTON GROVE, IL 60 053 and our phone number is (847) 966‑8690.
If this does not work for you, please call us or reply at:
Sincerely,
U-​HAUL MOVING & STORAGE OF MORTON GROVE
9009 WAUKEGAN RD
MORTON GROVE, IL 60 053

Worst service EVER! I’ve been using U-​Haul for 20+ years and have never dealt with a location so poorly staffed and organized. 3 people behind the counter but only 1 waiting on the extensive line (on the last weekend of a month which is peak time). She confirmed we had a dolly and pads on our order, she told the guy to put them in the van when he brought it around but when we got to our destination, no dolly or pads. When I called, the guy argued with me that he didn’t see them on the contract. Had to go all they way back to get them, eating time on our rental and costing us extra mileage. There was also stuff left by the prior renters still in the back. Horrible service!

I have nothing better to say than the fact that UHaul is absolutely horrendous.
My boyfriend rented a 20 foot truck, and he called the day before to confirm his reservation. They said everything was set. When we got to the location at 7am when the rental office opened, the woman told us that the person who had been renting the truck had not returned it the day before.
When my boyfriend said that he had called their location the day prior and confirmed his reservation, he was told that their lines are all directed to their national customer service center and that the rental was not confirmed. Additionally, the woman claimed that my boyfriend had not received a call from her the day prior because the rental truck was not returned. In other words, he should have known that even though he confirmed the reservation, in order to have had a real confirmation, he should have known that he should have received a call from them — as if this was his fault, and that his act of calling and confirming wasn’t a real confirmation.
The woman said that all she could do was direct us to customer service. She gave him the national customer service number, which he called. There were no trucks available at all, at any size, within a 75 mile radius of Chicago to cross state lines. He was then directed on the phone line to an extremely rude woman, who told him that he was lying about the fact that he had called to confirm his reservation the previous day. She also told him that he should know that locations are only preferred. Well, lady, when there aren’t any available trucks within a 75 mile radius, I don’t think you mean «preferred location».
Needless to say, I will never ever be renting from Uhaul, at any locations, ever. They ruined my boyfriend’s move to business school.

I want to be 100% clear with this 5-​star rating — it’s in reference to the girl who manages this specific location — every other experience I’ve had with U-​Haul has been negative, for the most part. This girl (wish I could remember her name) literally saved my move. I had a hitch installed weeks prior to my cross-​country move at a different U-​Haul location and planned to pick up my trailer at this location the night before my move. Turns out the other location did not install the proper ball baring size on my vehicle, and thus was not able to pick up the trailer I had reserved the night before my move. To make matters worse, the U-​Haul store I was at didn’t have the particular size baring I needed. Not to mention, it’s about 5:45pm, and all U-​Haul locations close about 7pm… did I mention I was moving the next morning? This all could have ended with a «1 star» review, but the girl who works here saw a tear coming to my eye as I saw my move date slip out of my fingers, and instead, immediately took action. She called every U-​Haul location within a 10 mile radius, starting with the closest locations so I could pick up the right ball baring size and get back over to her to have it re-​installed. Luckily, we found one only a few miles away, drove there, got it, and hurried on back. She saw me walk in, dropped everything she was doing, and got right to work taking off the old and putting on the new. She then dragged the 8×4 trailer up a snowy incline and hitched it onto my car. I want to point out that I’m a girl, and I’m all about girl power, but I have to admit I was a little concerned that this girl was going to manage the entire install and trailer hitching all by herself… but by the end of this ordeal, I wouldn’t have had ANYONE else do this for me — she was professional, courteous, and it was 100% clear that she knew exactly what she was doing. She literally saved my move. Let’s also not forget the mayhem that could have ensued if I had picked up a trailer from a location with a manager that DIDN’T recognize that my ball baring size was incorrect and installed the trailer anyhow — I might not be alive to write this amazing Unilocal review! :) Thank you for everything that you did that evening — couldn’t be more grateful!!!

I have been having the worst experience with Uhaul the past couple of days. Their customer service is severely lacking and with the ordeal that I went through this weekend I never want to rent from them again. I definitely will never return to this location every again. The wait was horrible and the workers gave me the wrong truck which I am now in fault of for taking. I’ve been lied to, over charged, and been put at fault for something that was not under my control. My issue is still going on and it’s because of the fault of this one location.

rented a trailer from these guys last Saturday. They had installed my hitch so I trusted the trailer would work. it did. the store was PACKED when I first got there at 10am. While waiting in line I checked in online (easy to do on my phone via the confirmation email) which was a good thing. there was only the owner/​manager at the front desk so I took a deep breathe and realizing it was a Saturday and first weekend of the month figured this would take a while. (only took 30 minutes with 10 people in front of me I think that wasn’t too bad) There was only one guy, getting trucks and trailers for the customers. HE busted his butt! Ran around and was VERY efficient! Props to HIM!
There was a customer waiting to have a hitch installed that was extremely rude to the manager complaining that it was taking too long! The manager explained that is why they tell you to drop it off. wow the customer was NOT NICE! my thought was if you are having a hitch installed on a Saturday then you have to realize it will take hours if there are people in the store.
I have been at this location for other truck rentals and they have always been very nice to me. The hitch took 4 hours to install the week day I had done. They did a good job though and in the end that is what counts.
Wish they had another employee at the counter but found out she was running late that day.
I will use them again.

Id love to give this place negative reviews if at all possible. I placed a reservation online for a truck, moving blankets, and plastic furniture covers. Once I arrived, the employee said he would put everything in the truck so I hopped in the truck when he pulled it around and I was on my way. When I get to the move location, absolutely nothing is i n the trunk. I tried to call them and get a corporate answering service. They tell me I can get the supplies at a nearby location. Of course I go to Mundelein and they say they have nothing. I then trek over to Libertyville and they are no help at all even though the corporate rep for the Morton Grove location said theyd have what i need. So I drive all the way back to Morton Grove which took over an hour and when I walk in the employee immediately just says «whoops» with a smile. This mega drooler didn’t even apologize and offered nothing for this massive inconvenience. MY GOD DAMN cell number was on the receipt and he could’ve called because he said knew he forgot. Regardless, I will never be back and I hope no one else patronizes them either.

Excellent customber service — the manager Brian Spencer is always there, and always goes out of his way to help. I will definitely come back here for my next move.

Bad customer service. Totally understaffed. Even if you make an appointment expect them to make you wait.

I went to this place to buy boxes recently. I parked in the huge, nearly empty parking lot and a worker came out and told me I couldn’t park in that spot. I asked him where I could park and he indicated a small row near Waukegan road that had about 8 spaces. All 8 were occupied. So… I can’t park in your huge empty lot and give you my business? Good to know… I’m buying boxes somewhere else from now on!

Blah… I hate moving and schlepping stuff around, but alas… what can you do? Who really doesn’t hate moving? But paying for storage you don’t need is even worse… well, at least for us.
We checked prices on-​line and U-​Haul was the cheapest and this location was the closest to the storage unit.
We reserved on-​line (FYI Sunday was cheaper than Saturday) and it was super easy. I couldn’t believe how many other services were offered on the site… IT WAS CRAZY (but annoying having to click no to everything).
We picked up the 14′ truck today and the service was really good. Two young guys helped us out and they were really nice and very helpful.
Man what a difference when you deal with good personalities… makes every experience better! (oh, and my lover Starbucks also helped pepp me up!)
The truck was ok… it was kinda beat up, but it worked fine. Made me wonder what the hell people do to these things. it was crazy all the huge dents, scratches and dings this thing had. funny b/​c they marked everything with a little x sticker on the truck… needless to say there were a lot of little stickers on this truck!
We ended up returning the truck right when they had closed. The doors were locked, but we saw the lights on inside so we got their attention. Both guys came out and let us «check out» even though they were basically closed. The manager or owner of this place should be proud… most people would not do that.
This place provided good service plus they had clean bathrooms and a vending machine… just in case (get your Starbucks prior to arrival). :)
I would use them again.