Marks Jewelers

I am so grateful that my now Fiancé and I were able to find this jeweler after a lifetime of poor experiences with jewelry salespeople.
My customer service experiences with varying jewelry salespeople has been so terrible that I actually have anxiety about dealing with these people. In my experiences, jewelers are full of snotty rude judgmental people who make assumptions about people based on bias or physical appearance.
Everyone at Marks was completely opposite of what I’ve come to expect! They were warm, friendly, all smiles, joking, happy, helpful people. They were very quick to ask us questions about what we were looking for in style and price and center stone. One question leading to the next question and we were able to leave completely satisfied with what we found and created.
The ring we left the store with was in our budget, was EXACTLY what we were looking for, and feels like the perfect choice. There was no pressure from the sales people to steer us to spend more money or to get something we weren’t in love with as much as we love each other. As an added bonus, since we got an engagement ring here, we will get 20% off our purchase when we get our bands.
Again, I am just so grateful to have found them. Even though this place is a drive for us living in Pottstown, it’s completely worth the travel to deal with people who actually want to help. I can’t say that enough!
More benefits for potential shoppers, they can set and adjust and appraise in shop. They also have 12 month interest free financing available quickly and easily. There is nothing I would change about this location. The staff is amazing, their selection was unique, and prices comparable.
Thank you so much for making our engagement ring purchase stress-​free and painless!

I came here to get my ring resized an Peter was a great help, he also gave me and my fiancé options about what to do because Kay jewelry was not a big help when getting my ring resized.
My ring is currently at Kays because we need to get a whole new ring sized but we are getting our wedding bands here from Peter. He was great and very knowledgeable. I never felt like I was pressured, I felt comfortable and relaxed while choosing a ring, ring size, ring style. He also offered me and my fiancé a drink and made sure we had all of our options.
If you want someone who knows what they are talking about go to Peter I’m recommending him to everyone I know.
I also looked around the store and saw that they had a large selection of Alex and Ani bracelets, rings, necklaces, you name it they got it. I will come back here to buy my friends gifts they would love it here.

My Fiancé purchased my engagement ring from this store. Even though I knew he was going to propose, we went in to get an idea about the ring that was ideal. We met with a gentlemen (I forget his name, but an older gentlemen) and he took his time with us, and actually explained every detail with us about the ring. In the end it was a beautiful ring, and we were so impressed with it.

My fiancé finally found a ring there that he loved. Waited over three weeks for it to be personalized (a surprise from me to him), then then they called to say it was engraved wrong and it would be yet another week. Then, after waiting so long, the girl gets my fiancé on the phone and tells him what it said. You’d think it being a jewelry store they’d be sensitive when it came to engraving of a wedding band. I had planned on surprising him the night before our wedding. Thanks, girl at Mark’s Jewelers for ruining that for me. On another note, they have nice jewelry there but it is soooo overpriced. You can find the same things for much cheaper elsewhere.

I hate shopping espcially for big ticket items. My diamond fell off my original engagement ring and was lost in NYC! So my husband and I went shopping for a replacement engagement ring and wedding band. We were going to go downtown to one of the well known jewelers there, but I checked ratings and found this jeweler in Montgomeryville.
I hate shopping espcially for big ticket items! This shopping was the most pleasant experience I have had. No hard sell. Cody, our sales person listened to our comments as we narrowed down selections and found us the perfect diamond which met my criteria and also met our budget. This was accomplished within an hour! We purchased a diamond engagement ring and a wedding band. The rings were sized perfectly and ready ahead of when they were promised (all during a busy holiday season). They have an excellent warranty and everything is explained to you.
The store is large and well laid out so when you are with a sales representative you feel as though you are the only customer there. Many other beautiful items. Very nice staff overall. Little amenities which speak to customer service– large umbrellas at the door in case customers get caught in rain and water offered while making selections. Easy to find and there is parking right out front. We will definitely be back and recommend this jeweler to others. As a side note they also handle repairs so I plan to use them for some other things I have.

In the past, I’ve passed Mark’s numerous times; but, never visited until recently as I now work in close proximity.
As my 10-​year anniversary is approaching, I was looking to reset my engagement ring. I had a vision of what I wanted; but, was open to suggestions and expert guidance.
On a whim, I stopped in Mark’s and by chance, met Katie who was helpful beyond words. Based on what I was looking to achieve and Katie’s expertise, within days, Katie presented me with a computer animated design, with which, I instantly fell in love! Katie provided recommendations to help keep within my budget and went above and beyond to meet my proposed deadline.
When I went in to pick-​up the final product last Friday, I was astounded beyond words. My ‘new’ engagement ring is absolutely stunning. The ring far surpasses any expectation that I had.
Thank you, Katie and team! I am now a lifelong Mark’s customer!

I have been going to Marks for years! Jim and Dareen are the best! I recently had my 20 year old engagement ring and wedding band redesigned with the help of their amazing computer system. The ring exceeded my expectations! I was involved in the design as much as I wanted to be! When I saw the final piece, it brought tears to my eyes, similar to the day my husband proposed to me! They took a family heirloom diamond and brought it up to date, but kept a traditional feel about it! I love it! Katie, the jewelry designer went one step further and put my husband and my initials on the inside with a heart between it, personalizing even more! I can’t say enough about this store, I would never buy or have jewelry designed anywhere else! They make something you feel is OLD new again! Thanks again Dar and Jim!

I came to Marks with my granny’s wedding ring looking to reinvent it into an engagement ring for myself. As we walked in, Phyllis greeted us right away and when I explained what I was looking for and showed her the ring so reassured me without a doubt we could make it work. So after patiently showing me countless rings, we finally found one that would showcase my granny’s diamond. She took the two rings in the back and actually loosely set what my ring would look like using my diamond and the new ring. I was blown away. It was beyond beautiful.
Now fast forward, my wedding is in four months and we once again met with Phyllis to pick out our wedding bands. She informed us that they no longer carried the designer that made my ring, but she could contact them to see if they made a matching band. Wonderful and very sweet of her. So a week went by and my fiancé got a call from Phyllis that they had received a sample from the designer and that we could come in and look at it! Came in, looked at it, and it was perfect!
Marks Jewelers, and more importantly Phyllis, has made getting our jewelry an amazing experience! I send all my friends to see Phyllis because she will take care of you and make the whole process enjoyable!

This was probably the worst customer service experience I’ve ever had. I came in with my boyfriend and said I wanted an opal ring and some younger girl asks «how about amethyst instead?». Not quite the same thing… at all. Then I’m directed to a sales woman by Mark himself where he says «we’ll take care of you» and winks at me. I may or may not be the only person that doesn’t like being winked it. It was overall really creepy. The sales woman comes over almost immediately and was able to show us what their very minimal selection of opal was. It wasn’t what I wanted so she directed me to a book of things they could order. I decided to ask about Alexandrite since it’s my boyfriend’s birthstone and if they have any (for a potential future purchase) and she proceeded to say it’s expensive. I asked how much and she said very expensive. She must have said it was expensive about 4 – 5 times. In the end when she finally gave us the price she was extremely off. She gave me the impression that she was just assuming we couldn’t afford it. Which I can’t right now being a college student but was interested for future reference. She could not find any opal ring in her book that I liked so she suggested custom making it. We specifically told her our budget (even though we were willing to go over because we know these places overcharge) and she directed us to the gold rings and I said I wasn’t dead set on gold and wanted silver. She didn’t suggest anything and said «oh yeah these are probably too expensive.» She showed us the silver ones again and I still did not like them so she decided she was going to do some research and call us. She wanted to get my ring size and I explained my ring finger was a 6 so my middle finger was probably closer to a 7. She put the ring size measurer on my finger and said I was wrong. Then realized she read the label wrong and tried a different one and oh look I was right. Working in retail I’ve learned you never flat out tell a customer they’re wrong even if they’re wrong as it leaves a very soar taste in their mouth. That day I decided to go to Sabre’s in Collegeville and had a much better experience. They have estate and new items so their collection is huge and unique! I ended up getting a custom white gold natural opal ring and spent a couple hundred more but I was able to get EXACTLY what I wanted. Also found out my ring size was a 6 ½ not a 7 and not once did they say any of their jewelry was expensive. Also got some details about Alexandrite and opal that I never knew before. We will probably go there for our engagement ring in a few years. Oh and I still haven’t heard back from Mark’s about my opal ring. So if you’re reading this thanks, but no thanks.

I visited Mark’s for the first time because I had a stone I wanted set into a ring. The stone isn’t common, and is very soft. The staff at Mark’s (Jim, in particular) took the time to research the stone so they were sure to handle it with care. They did a great job of setting the stone for me with no issues! And it’s gorrrrgeous. :) It was done very early (I brought it in on Friday, it was finished on Tuesday). Very friendly folks, and excellent customer service. Don’t hesitate to use Mark’s for your jewely needs!

I cannot say enough good things about this place. I have been coming here for years and they have always been helpful, courteous and have had patience with my indecisiveness. I moved out of the area three years ago and still wait until my visits to stop in for browsing/​shopping, routine cleaning or checking of my jewelry and service what needs to be done. Marc is a true gentleman and his wife is fabulous. They make a wonderful couple that compliment each other, business and personal. Marc is extremely knowledgable and keeps abreast of everything that is new to the Jewelry Business. They have a wonderful location, jewelry selection and pleasant and helpful staff. He ensures that his staff is also well trained for his Jewelry Business. He stands behind his product…

Been coming here for almost 10 years now.
Very friendly, knowledgeable and patient staff. I usually deal with Jim for my big purchases, he’s pretty easy going, not pushy, and will work with you when it comes to stock availability and prices. He runs a pretty tight ship. The staff is always eager to jump in and help.
They have a pretty good selection with rings, necklaces, bracelets and earrings.
Their prices seem pretty good but I haven’t really shopped around to double check. I’m pretty loyal and will usually go to the same jeweler, unless I feel like I’m being taken on a ride, then I will start shopping around for prices.
The shop itself is very clean, well stocked and well spaced out, definitely has that mini-​baby Tiffany & Co feel to it.
Chances are if you want something, they will have, make it it or will be able to get it to you quickly.

I stumbled upon Marks Jewelers while waiting for a table at the deli next door and I happened to have a necklace that needed repair on me at the time.
I went in to have it repaired and spoke with Chelsea.
Chelsea was so sweet and the service I received from her was enough to make me want to go back.
I dropped off my necklace for a chain replacement (I had the replacement with me so I didn’t buy anything from here) and it was put on within a half hour. When I went to pick it up, they said the work was so quick and easy that they didn’t bother charging me. Thoughtfulness and service like this will make me keep them in mind the next time I want to purchase a nice piece of jewelry. I actually need something custom-​made, so i’ll see if they are able to do it.
Aside from making custom jewelry, they had a wide selection of gorgeous items available but I didn’t want to look because that would have been detrimental to my wallet. If you are in the area, definitely stop by to see their beautiful displays.

I bought an engagement ring at Marks and could not have been happier. I actually live out of state (Montgomeryville my hometown) and the people working with me were incredibly accommodating me. Custom designed a ring based on designs they suggested… emailed me prototypes of my design, had appointments after hours when I was able to travel down to the store, honest pricing (not cheap pricing, it’s fine jewelry… but every stone and metal I could easily check their value online to make sure it was fair). And free cleaning for the ring for life make’s Mark’s one of our first stops whenever my wife and I come back to town.

Overpriced and pushy. I felt very pressured into getting something that I wasn’t 100% in love with and they didn’t explain the diamonds very well even though I told them that was my first time looking at engagement rings. We also told them our budget but they were showing us rings that were way over what we were comfortable with. Left the store feeling very overwhelmed and unhappy.

AMAZING service! I went to look at engagement rings and had no idea what I wanted. The woman I worked with gave me her undivided attention for over an hour while we tried on rings to see what I liked. She kept notes on everything I liked and even taught me about different types of rings and diamond cuts. I am now engaged and could not be happier with the ring from Mark’s Jewelers! I would recommend this store to anyone! I know my friends went there after me, and are also happily engaged with a ring designed at Mark’s. Thank you for everything!