Macy’s

Long time customer at this Macy’s, always have exceptional customer service, never had any bad experiences, except for today. There is one employee who is extremely rude and always seem’s very upset with life lucky foe me today i had to deal with her, her name is Karla in woman’s department she is one of the worst employees and definitely should not be working in customer service! Get over your rude self maybe you should find a new job not having to deal with customers since she hates dealing with customers so much. Too bad for Macy’s having such an awful employee.

Laila thank you so much! Not only were you so helpful but you had a great attitude, I came in and out in the women’s Laundre department got what I needed and left. Thank you for your help you were great!

I really hate shopping in the cosmetics department at this Macy’s.
The woman who works there with spiky red and white hair is so rude and weird to customers. She went out of her way to make my mom and me uncomfortable, separately. If you want to find a way to show customers they’re not wanted you should follow what this lady’s doing.
This Macy’s didn’t have a MAC counter either, which is, for me, the main reason I buy makeup at Macy’s.
However, this mall has a big Sephora, MAC store, and a Nordstrom with an extensive makeup department. Go there instead

Had to come in and return a dress for The Graduate. Unfortunately a little weight gain forced us to bring this dress back. It was rather expensive. Glad I came and we found another dress that was very beautiful and a hundred dollars less. Sales clerk was very helpful. Got a nice coupon for my next shopping trip. Happy shopping to anybody going out to Macy’s.

Ok got here for the door buster 10kt gold ¼ diamond stud earrings for $ 99.00 Door buster started at 5:00 pm today, I was here at 5:00 computer says they have one on stock and they ant find it, REALLY!!! They suck!!!

Although this store can be messy and a little disorganized, you can great deals so that’s fine. The five stars is based on service I received in the shoe department.
Had to do some last minute show shopping on a Friday night, I’m not a huge fan of shopping but Cassandra (if I remember correctly) made my time way better. She was super sweet fast and really attentive the whole time. I was super impressed with her customer service. Was very satisfied with my purchase!

I’m writing a review on the Estée Lauder counter. An associate, who I don’t recall her name. I think it’s starts with an A and has black hair. She made me we wait such a long time, probably at least 15 – 20 minutes just because I was returning something. She even first helped the people that came after me. Even the people she helped told her and I that I was there first. Never had such a poor customer service in my entire life. She didn’t even apologize. This will be my first and last purchase at the Estée Lauder counter in Montclair.

Ahhhh…
Macy’s —- not quite Nordstrom, but a DEFINITE step up from JC Penny and Sears.
This particular Macy’s, located within the Inland Empire’s otherwise humdrum Montclair Plaza Mall has seemingly seen it’s time.
With Victoria Gardens just a 15 – 20 minute drive away in the bustling city of Rancho Cucamonga, and Brea Mall, another 25 minutes or so further in Orange County, …it’s a wonder how this place continues to grace the map.
Anticipate driving up to locate parking —- be that on a weekend –OR– holiday, amid a plethora of empty spaces, only to walk in to the sound (s) of chirping crickets. Should you bypass Jiminy…, you’re «greeted» …not by smiling faces, but by last season’s inventory, flickering fluorescent lighting and floors that haven’t seen a wax job since Mr. Miyagi schooled Daniel-​son.
…(allow this to set in) THIS ^ ^ SHOULD BE YOUR RED FLAG.
Whereas most retail associates work on commission and reserve no hesitation in welcoming you to an establishment to better assess your needs; such is not the case for this particular Macy’s location.
As of most…, I’d much rather shop in peace all the while free from hassle and harassment, yet — this store takes it to a whole nubba’ lebba’.
* Reminiscent of say…, «Home Depot», consumers to this particular Macy’s seemingly find themselves embarking in the task of locating the store’s employees themselves, only to undergo subpar dispositions just to forego payment at elevated prices.
ATTENTION: MONTCLAIR PLAZA PATRONS, …IMPOSTER,… ON AISLE 3!!!
Knowing in advance that I’ll likely visit this place and NEVER be acknowledged, I’ve elected upon incorporating the store, itself, into my strategy for expediting rapid retail therapy.
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Step I: — — - — - Simply enter this Macy’s, located within the mall’s western peripheral affront Applebee’s…and promptly place your mobile phone to your ear. Should any of the store’s «sampling Sally’s» attempt at hustling you for any of your time, they’re certain to be diverted on to the next victim by way of your faking a phone conversation.
Step II: — — - — - Proceed entry, making the mall itself your next point of contact to commence in shopping at SOME OTHER PLACE!!!
Step III: — — - — - Upon exiting, with attempt at making way back to your vehicle, REPEAT STEPS I and II in REVERSE, …stopping off at the cologne/​perfume counter while in route, to spray samples onto your newly purchased (from elsewhere), merchandise.
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Ya’ know, it dumbfounds me that this place has been and… REMAINED OPEN for the duration of its tenure, yet with the lack of customer service and merchandise as a whole, it’s probably a better suited option to make Macy’s — Montclair Plaza, your …
…PORTAL TO ANY OF THE MALL’S BETTER WARRANTED ALTERNATIVES.

Macy’s Macy’s Macy’s where should I start off with you. I went to Estée Lauder counter looking for a gift. No one helped me or asked if I needed any help. Fine I went up to this Caucasian old lady myself. Asked her if she had the item I described she said «no». So I asked her if she had anything within this price range, «no». Okay ma’am why don’t you introduce me some of your damn products or help me think of something. Finally my bf said this other Asian lady with glasses seemed very nice. I walked over and she greeted me right away. She was so helpful and yay I ended up picking something! I forgot to ask for her name but I’m glad there was finally someone who enjoyed their job. I swear Macy’s staffs can be a pain in the butt most of the times.

The help from the employees were absolutely terrible. I tried to turn in some pants and was missing the receipt and couldn’t even get store credit for it. Even though I called and was told that I could. The employee, named alida or something didn’t even TRY to help me. Luckily the manager Yinsinia (not sure how to spell her name, sorry if you’re reading this) was able to help me out VERY much AND with a positive attitude too! She’s the reason Macy’s got 2 stars! If it wasn’t for her they would get a 0!

I made a phone payment on 1÷29÷16! Called my bank to see what payments came thru over the weekend. Macy’s payment went thru with the incorrect amount (over $ 9.22) and I have been trying to reach a «person» at the Montclair store with NO LUCK! Only get their recorded messages, that will not let me get into «ANY» department let alone into a person in the Credit Department. Have tried now, about 10 times to no avail.
Also, there customer service at the store is horrible! There can be three girls behind the counter and only one might be on the register! Others are walking in and out of the counter with no eye contact or acknowledgement that you are there. No one on the floor to help you thought!!! What are these girls doing? Just looking busy? Only department that is great is the shoe department! Lots of helpers even though there is a line to pay!

This is the worst Macys in the world. I wish they would
Close it. I am a Freaking card holder for 10 years and the customer service is fucking terrible. So I have to stand in line for 15 min to get a shoes size. They don’t have it. I gotta find a another shoe and stand for another 22 min. My interest rate should get me a pass to the front but everyone has a cards! The manager should be fired for this system. Hire more people during the weekend and holidays. I hate Macys I don’t even want their line of credit!!!

Went into the store to find something to where for the Christmas season. Walked around for probably about 20 minutes and not one employee asked if we needed help. A few employees walked right by and did not say anything to us. Disappointed in the service provided tonight

This Macy’s is so nostalgic for me… I’ve been going here since I was a kid. My parents did a lot of shopping here. If you know where to look, you can get some great deals!
I like the Origins make up counter in there… You can get a free mini facial sometimes. Once I booked it for me and two of my girlfriends and we had such a good time relaxing and figuring out which products were best for our skin types. (The Origins lady was super sweet and helpful.)
I kind of miss when this store was 3 levels (way back in the day) and it’s a little weird that it is still empty where the old store used to be.
Anyways, my family and I have never had bad customer service here and there’s a good selection of items.

I bought a pants and paid $ 17.99 and after 3 days went to return it at the Macy’s store and since they say, as long as the return label is there, we will not need the receipt… what a lie!!! when they scan the return label it came as I paid $ 15.35 and i told the cashier I remember paying $ 17.99 but she told me that the computer gives the exact amount I paid. When i came home i checked my computer (since i get my receipts emailed) I was right, I did pay $ 17.99.
Please never go by what Macy’s say about the return label and always keep your receipt and take it with you if you are planning on returning anything at Macy’s stores.
When i called the Macy’s 1800 number I was told that i will get the balance money in 1 – 2 billing cycles…

Had to replenish my skincare. Yipppee.
Of course I spent more than I should have but I had a gift card with close to $ 300 bucks so why not spend it on my favorite skincare.
This store is so so. There seem to be better selections for other items at the Brea mall Macy’s. The good thing is, I mainly come Macy’s for my Shiseido skincare, so who cares since Shiseido is the same everywhere.

Shopping for shoes with my wife we came across a display advertising a nice sale. Only problem was that of the 19 pairs of shoes next to the SALE sign, only two pair were actually on sale.
That kind of deceptive practice led us right out the door.

I loved spending my Sunday at Macy’s, going through various perfumes and finally selecting my favourite! The lady at the perfume counter was very helpful! She helped me making my decision easier, gave me a bunch of free samples, she even gave a free bag with my perfumed! Loved it!

PLEASE DO NOT BUY LARGE ITEMS AND NEVER GET THEIR WARRANTEE.
I bought a mattress that cost over $ 3,000.00 about 5 years ago. It had a 10 year warrantee. The mattress has bulged on the sides and is collapsing. The only person who slept in this bed was my skinny 21 year old son. It was never abused but it literally falling apart — seriously — the sides of the mattress on both sides are collapsing by 2 to 4 inches!
Today — I learned that MACY is declining my request for a warrantee replacement because they said — «The bulging came from someone sitting on the side of the bed». This is unbelievable and it is a very open and defiant attempt to not live up to their warrantee.
If you buy anything more than shorts at Macys, you are throwing your money away. They will never live up to their warrantees and they will not stand by the quality of their goods.

1^st off is like to say so SO very dissapointed with there customer service dept!
I recently purchased a living room sofa and it’s amazing how many hoops they made us jump thru! For being Macy’s that’s awful!
We had to purchase the delivery! Which was 200.00 on top of the total price! And the delivery guys had to reschedule on me twice!(WTH) then 2 of the sectionals were damaged? So MACY’S had me reschedule for another! Delivery! More time!, away from work! What a hassle! Make sure you really research the web! For options to buy that couch model else where!!! Good luck!!!